Deutsche Telekom AG

Details: www.telekom.com

Deutsche Telekom AG is one of the world's leading telecommunications and information technology service companies. We have almost 200 million customers and offer them all kinds of products and services for connected life and work.
Deutsche Telekom focuses on major technical and social trends and plays a key role in shaping them: the increasing digitization of many spheres of life, the personalization of products and services, growing mobilization and internationalization.

Source: www.telekom.com

Deutsche Telekom Online Manager for Win and Mac (Launch: September 2014/ June 2015)

Deutsche Telekom Online Manager for Win and Mac (Launch: September 2014/ June 2015)

The technology and smart connection logic powering the Online Manager is provided by mquadr.at, further increasing the level of self-service automation at Deutsche Telekom.

The Online Manager offers its subscribers a self-service software solution for easy handling of all connection technologies and connectivity issues and an ideal support for Deutsche Telekom subscribers, at home and on the go.

The solution includes functions such as the setup wizard, the connection manager, a notification system and the Wi-Fi channel optimization. Thus, it simplifies and enhances the daily use for subscribers.

The Online Manager is available for Win and Mac on Deutsche Telekom’s web portal: Online Manager

Internet Software Package

Deutsche Telekom 'Internet-Software-Paket' (Internet Software Package): intelligent software installation by mquadr.at (Launch: March 2011)

In close collaboration with Deutsche Telekom AG, mquadr.at has developed an intelligent software installation routine allowing consumers to install a useful internet software bundle without any difficulties.

The software bundle includes the following Deutsche Telekom services/products:

  • Netzmanager (Net Manager): Setup of both home network and internet access, including hot spot profile management
  • Meine Dienste (My Services): Simple and efficient administration of all relevant internet services
  • Telekom Toolbar: For Microsoft® Internet Explorer® and Mozilla Firefox

During the installation process the mquadr.at software not only monitors the consumer’s operating system, but also detects automatically whether and to which extent the Internet Software Package is already installed on the consumer PC. In addition to this, it checks for possible updates to ensure that consumers always have the current version(s) of the Internet Software Package and of its components available.

The installation process consists of the following steps:

  • Detection of installed Deutsche Telekom internet software versions on the client system
  • User’s approval: Update Y/N
  • Installation of related software and/or software versions in silent mode (including progress bar)
  • Installation of additional components (.NET, Microsoft® Silverlight™)

On user’s approval, the installation starts in silent mode. It is also fully dynamic which means that only programs will be installed that are not yet present on the client system – any older versions of already installed software will be replaced automatically. Furthermore, all components that are necessary for the operability of Deutsche Telekom software (like .NET or Microsoft® Silverlight™) are downloaded without requiring user interaction.

The installer is optimised for all current Microsoft® Windows® operating systems (XP, Vista, 7). In strict accordance to Deutsche Telekom CI/CD guidelines it has the same GUI design as the successful 'Schnellstart-DVD', and is also characterised by the same usability, reducing consumer interaction to the absolute minimum.

The 'Internet-Software-Paket' provides consumers with a useful, consistent self-service software package for optimising their internet access, administering all internet services efficiently and configuring their browsers easily and without any technical knowledge.

Since March 2011, it’s available for download on Deutsche Telekom’s service portal: http://dsl-und-dienste.t-online.de/internet-programme-zum-download-software/id_12727176/index.

Schnellstart-DVD

'Schnellstart-DVD' (configuration and software assistant, January 2011)

In collaboration with Deutsche Telekom AG, mquadr.at has developed a configuration and software assistant that makes setting up internet access and e-mail addresses much easier for new customers and customers who want to change their tariff. The focus of the 'Schnellstart-DVD' is the automatic configuration of the various Speedport routers, the server-side registration of a Deutsche Telekom e-mail address and the installation of numerous useful internet software packages.

Sequence in detail:

  1. Automatic recognition of the access device in use (Speedport router), after running the cabling assistant with directions picturing the correct cabling of the hardware, if required
  2. Automatic configuration of the access device (Speedport router): initial configuration or reconfiguring for 'all IP' (including telephony)
  3. Automatic installation of the Telekom software ('Netzmanager', 'Meine Dienste' and 'Telekom Toolbar')
  4. Server-side registration of the Telekom e-mail address

Additionally, the customer receives the option of installing numerous useful internet software packages, which don't just provide help in optimising their internet connection, but also provide practical additional services such as media management, photo software and online banking. The customer can also redeem a special link voucher and/or take advantage of free services. An extensive security package, which can be ordered and installed directly from the 'Schnellstart-DVD', completes the offer.

A clearly laid-out user interface gives quick access to all settings and services. The user can get support from the setup assistant included, and is taken step-by-step through the process by videos and graphics.

The 'Schnellstart-DVD' has been a component of the Deutsche Telekom 'Willkommenspaket' sent to new customers, tariff changers and returning customers, since January 2011 (launch date). It can also be obtained at fairs (such as IFA and CeBIT), at Telekom's retail outlets, or via the customer hotline. 250,000 of the DVDs are produced every month.

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