KPN Installatie Assistent (Arcadyan)

KPN Installatie Assistent, Arcadyan Edition (Launch: August 2011)

The new version of KPN Installatie Assistent is based on m2webalizer and has been developed for the Arcadyan ARV 7519 which, like all KPN broadband modems, is available under the name of KPN Experia Box. The bilingual installer (Dutch and English) enables both installation and configuration of the broadband internet connection on customer side. Nearly all configuration processes have been automated, making the internet connection setup easy, especially for less experienced users.

The software does for example not only provide the user with easily understandable instructions for correct cabling of the KPN Experia Box, it also configures all necessary hardware, including WiFi adapters.
Afterwards, the following steps are performed automatically:

1. Browser configuration for both Microsoft® Internet Explorer and Mozilla Firefox, including start page configuration depending on the access technology in use (ADSL/VDSL, Fiber) and import of bookmarks
2. E-mail account configuration, including installation of Microsoft® Windows® Livemail, in case there is not any e-mail client installed on the pc yet, four selectable e-mail domains (@kpnmail.nl, @kpnplanet.nl, @planet.nl, @hetnet.nl) and a clearly structured overview of all e-mail settings which can be saved or printed.
3. Simple and secure WiFi configuration which includes printing, saving and exporting of user-specific WiFi data or deactivating the access device’s WiFi function directly from the application.
4. Best channel selection feature where the appropriate WiFi channel of the modem is selected automatically.
5. Wireless adapter check, including installation instruction or installation of the drivers provided by KPN if necessary.
6. Transmission of WiFi and modem settings to KPN servers for quick and complete recovery.

The “2nd PC flow“ is a special feature allowing the user to easily add computers to an existing home network. This can be done automatically or by means of a special configuration file. This file is created during the first WiFi setup and then saved in encrypted form on the computer or on an external medium, such as a USB stick. To add a computer to an existing network, the user simply copies the file to the new computer and imports it from the application.

As a user-friendly self service application, the KPN Installatie Assistent contributes a great deal to a smooth internet connection setup experience for the customers of the Dutch market leader. At the same time, a significant amount of workload is taken from the provider’s own customer support, which is one of the main targets of mquadr.at software.

KPN Assistent

KPN Assistent (Launch: August 2011)

The 'KPN Assistant', designed by mquadr.at for the largest Dutch telecom provider, is a user-friendly repair software, based on mquadr.at’s diagnosis and auto-repair routine m2selfrepair.
The software uses both main modules of m2selfrepair:

• R.I.S.® (Realtime Intelligent Selfrepair), allowing to automatically repair any errors or problems related to internet or e-mail, and
• D.O.D. ® (Diagnosis On Demand), providing a detailed diagnosis and a status report of all internet services installed on the user’s system.

The main functions of the application can be accessed directly from the start window:

• Diagnosis
• Internet and e-mail assistent
• KPN service

1) Diagnosis

The diagnosis function monitors all internet-relevant settings and parameters. In case an error or problem occurs, the user gets a message containing a description of the error and a unique error code and can then trigger automatic correction. Using the error code, customer support can also easily identify the origin of the problem.

2) Internet and e-mail assistent

The internet and e-mail assistant includes several functionalities:

• WiFi configuration assistant, including the possibility to export WiFi settings and to activate/deactivate the WiFi function of the modem
• Complete, two-step e-mail account setup, including registration at the KPN portal on the server side and configuration on the client side.
• Recovery function for the whole internet connection which can be executed automatically for all modems delivered by KPN.
• The possibility to reset the modem back to factory settings directly from the application
• Comprehensive status report with relevant information on operating systems, installed drivers and programs, network adapters, etc.

3) KPN Services

This section allows users not only to set up an e-mail address online but also to directly access all provider-specific services like the customer centre, 'My KPN', and the online account. It also contains a password safe area where all important user data like WiFi or e-mail data can be stored safely. The password safe area can be accessed via the 'My KPN' login and comes in handy when switching computers.

KPN Assistant also provides users with a context-sensitive HTML help which can be accessed from any point of the application.
Like all products of the mquadr.at range, the 'KPN Assistant' stands out by its exemplary user-friendliness and its high automation. Thus, this software is bound to take a lot of workload from KPN’s customer support and to considerably increase customer satisfaction/QoE.

KPN Installatie Assistent

KPN Installatie Assistent (Launch: January 2011)

mquadr.at has entered a new market. The KPN Installatie Assistent has been developed, based on mquadr.at's m2webalizer product, for the Dutch market leader KPN. Which means Dutch internet users can now benefit from the user friendliness and stability of mquadr.at products too.

The dual language (Dutch and English) installer makes possible extensive automation, and customer-side setup and configuration of internet access. Modems and wireless routers are recognised automatically, and the configuration is tailored to the operating system installed. The KPN Installie Assistent is optimised for the following access equipment:

• Thomson TG 789
• ZTE H220N
• Arcadyan ARV 7519

All these devices are distributed under the name ‘KPN Experia Box’.

During the initial set up, the installer takes over the configuration of all hardware (including modem and/or WLAN adapter) as well as providing easy to understand instructions for the correct way to cable the ‘KPN Experia Box’. Then the application fully automatically runs through the following steps:

1. Browser configuration (for Microsoft® Internet Explorer and Mozilla Firefox) including selecting start page according to access technology (ADSL, VDSL, fiber optic) and transferring bookmarks.
2. E-mail account set up (including installation of Microsoft® Windows® Livemail, if the customer PC doesn't have an email client installed). The customer can chose between four different email domains (@kpnmail.nl, @kpnplanet.nl, @planet.nl, @hetnet.nl) and receives a summary of their email settings to save/print.
3. Simple and secure WLAN configuration, during which the customer can print the WLAN user data (SSID, PSK and encryption method) and also save a config file (.psk) which can just be imported (including the relevant credentials for this selected WLAN) for the later set up of additional WLANs via USB stick. Additionally, the WLAN can be deactivated on the KPN Experia Box via the application.
4. During the WLAN configuration, there is a check for the presence of a WLAN adapter. If one is not found or it is deactivated, the customer is provided with a selection of supported devices (including installation requirements).
   The following devices are supported: Speed Touch ST121, Speed Touch ST122g, Speed Touch ST123, Siemens Gigaset 108 and Thomson TG122n. Detailed animations lead the customer through all installation processes.
5. All the WLAN setup settings as well as the relevant modem settings are also transferred to the KPN server, to allow speedy resetting of the customer system if required.
6. A special feature is the, ‘2^nd PC Flow” which allows the seamless integration of one or more other computers to an existing WLAN. This can be done automatically (using the config file mentioned above) or manually.

An extensive status report is also integrated in the software, reporting installed drivers and programs, network adapter etc. as well as context-sensitive HTML help, which is available at any point in the setup process.

The self-service concept behind the client software will contribute considerably to relieving pressure on KPN customer support and set a new standard for the Netherlands in customer-friendly internet products.