My Swisscom Assistant – New for Businesses

Vienna, 13.04.2015 -

Following the successful launch of My Swisscom Assistant for residential customers, Swisscom continues its long-lasting cooperation with mquadr.at by offering a separate version for the SME segment.

My Swisscom Assistant for small to medium enterprises (SME) is a pilot project adapted to fill the needs of the SME. This self-service software offers extensive support for setup and optimisation of Internet and email as well as a quick and independent repair of any occurring errors. Consequently, My Swisscom Assistant improves the efficiency enabling the SME to work more effectively and leads to an enhanced customer experience.

My Swisscom Assistant for SME …

  • alerts the user when there is a problem with the Internet, email or Wi-Fi and fixes the issue on request
  • helps with setup and management of email accounts
  • helps to improve the signal quality and speed of the Wi-Fi
  • is the quickest access to all other Swisscom support tools, manuals and web pages

Swisscom is the first company to support their SME customers with an extensive self-care tool. My Swisscom Assistant for SME is available for free on the Swisscom homepage.

My Swisscom Assistant for SME is based on the m2suite product by mquadr.at – to learn more about the self-service and customer experience solution click here.

About Swisscom

Swisscom is Switzerland’s leading telecom company and largest ICT-provider. Its headquarters are in Ittigen, near the capital city Bern. With over 21,000 employees it generated a turnover of CHF 11.7 billion in 2014. Swisscom is one of the most sustainable companies in Switzerland and Europe.
www.swisscom.ch

About mquadr.at

mquadr.at – operating out of Vienna – is the leading European software provider for “digital self-care” & “customer experience” solutions for the telecommunications industry. Its main areas of expertise cover the automation of customer support processes (service automation), the improvement of customer experience via self-service solutions, and consulting in the introduction of e-care measures. Swisscom, KPN, Deutsche Telekom and A1 Telekom Austria are among mquadr.at’s customers.

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