Customer Experience boosted by Digital Service Solutions – mquadr.at presenting novel concepts at the Customer Experience Management in Telecom Summit in Berlin
We have always been known as a company focusing heavily on customer experience in addition to cost reduction for
support. As CX and UX have become more central to telcos, especially in markets like Europe and North America, we have
redesigned our product portfolio to give subscribers even more easy to use options and telcos more data related to
customer experience than ever before. We can’t wait to present our solutions and exchange ideas with industry leaders
at the 6th Annual Customer Experience Management in Telecom Summit in Berlin.
» Read more about the event on their website
The mquadr.at approach: Reinventing the digital support channel to improve Customer Experience
Our experience and statistics show: ISPs who use our products reduce support costs and extend customer life cycles
Solutions like our flagship product m2suite are designed to cater to all demographics and user levels by delivering
a self-service and support software that engages customers positively during the service and support stages of the
customer lifecycle. Automation of complex customer service processes guarantees a positive brand experience from the
first interaction on. Customers are able to learn about their products and services at their own pace and develop a
sense of trust and confidence, as they experience their provider as a reliable source of information for all service
matters.
Through years of research and experience working with international telcos, we have gathered massive amounts of
usage data and feedback which helps us get a perspective on how our software is being used and which features are
particularly important to the customer. We have tweaked and improved our software to meet current customer requirements
and keep up with modern interface design principles. Our data helps ISPs and their customers alike: ISPs gain valuable
insight about customer needs and service bottlenecks, while customers benefit from an improved product, which is
tailored to fit their habits and desires.
Our customer-centric product portfolio incorporates the digital shift in Customer Experience, forging a strong and
lasting relationship of trust between ISP and customer, which helps to enrich the quality of service experience
throughout an extended customer life cycle.
» Learn more about our products