m2acs remote consumer PC configuration through ACS (Auto Configuration Server)
m2acs establishes a TR-069 based communications link between ACS, CPE and most importantly consumer PC. This enables the remote configuration of both CPEs and PCs leading to reduced maintenance, support, and provisioning costs.
Auto Configuration Servers are great, but stop at the CPE. They are primarily used for the configuration of Customer Premises Equipment like modems, routers, and set-top boxes with user account information for Internet access or the distribution of new firmware. Common ACS systems are not capable of making any changes on consumer PCs. Thats where m2acs comes in.
m2acs is unique in that it establishes a consistent communications link between all three: ACS, CPE, and consumer PC. This significantly improves the functionality of ACS systems and allows the remote configuration of e-mail, wireless and network settings on user PCs.
Reduced costs for maintenance, support and provisioning
With m2acs mquadr.at has developed an ACS software solution that includes the consumer PC into a communications system involving OSS (Operations Support System), ACS, and CPEs.
Once m2acs is installed on a user PC in combination with an » automatic Internet installer, » smart diagnosis and repair software, or a » connection manager, etc. ISPs can push commands and configuration settings onto the PCs of end users.
Three exemplary use cases:
- Automatic configuration of e-mail clients, wireless networks, modems, and all network settings for easier maintenance
- Improving the effectiveness of proactive repair systems for further reduction of calls
- Supporting call center agents for reduced AHT through the use of status reports and push commands for all devices in the home network
The bottom line is that m2acs reduces maintenance and support costs for ISPs and operators.
Push commands and remote e-mail configuration
m2acs replaces conventional remote access solutions by process-oriented run commands. This allows ISPs to push general updates, settings changes or important user information to the whole end customer base via their ACS.
It enables the provider to push important updates to consumer PCs. Call center agents could use m2acs to remotely setup e-mail account information on client PCs. There is no user interaction required, as the configuration is executed by the agent with a push command through a central management interface. Compatibility with any existing OSS (Operations Support System) makes integrating m2acs in the customer support process an easy task.
m2acs for consumers:
m2acs uses the TR-069 standard to great effect
m2acs makes use of the TR-069 specifications defined by the » Broadband Forum that describes the HTTP based communication between CPEs (Customer Premises Equipment) and Auto Configuration Servers (ACS) it is also known as CPE WAN Management Protocol (CWMP).
Fast provisioning and zero touch
m2acs facilitates the provisioning of Internet and value-added services considerably. This applies to initial internet installation, additional provider services (VAS) and customer support alike.
With m2acs, CPE credentials are encrypted and securely transferred to the client software via ACS. This relates to consumer data such as e-mail account data, preset wireless credentials (SSID, network key, encryption method) or information regarding optional value-added services (VoIP, etc.). Through automated synchronisation of all data, consumer interaction can be restricted to the absolute minimum Zero Touch.
Combined with smart diagnosis and automatic repair software
m2acs enables centre-fed configuration and diagnosis processes, as well as automated repair of Internet-related errors/problems. In combination with m2webalizer (Internet setup and configuration) and m2selfrepair (diagnosis and auto repair), the capabilities are virtually unlimited.
This applies to establishing synchronous data for consumer PCs and ISP servers during the initial Internet installation, but also to new modem settings, remote CPE upgrading, remote access to support tools, etc.
Thus, customer support is relieved considerably; read more about » m2selfrepair, the smart repair & diagnosis software for all Internet related settings.
Device management in the entire home network
m2acs enables a complete display of the topology of home networks including all compatible devices. It is possible to detect, display and mirror at server level any identifiable CPE (computer, modem, router, printer, set top box, media interface, digital picture frame, etc.) used within the home network.
Management tasks (e.g. device installation) can be carried out centrally via the appropriate interface, and data can be exchanged between individual network components.
Solutions such as these are becoming increasingly important, given the advancing network capabilities of digital devices and their ever-greater number in private homes.