m2acs - combining technologies


One system for PC, modem and server

m2acs is a software stack based on the standardised protocol TR069 that allows integration of the consumer PC into the provider’s network. With m2acs, any home devices (CPE) within the network can be triggered and controlled by ISP servers (ACS). Once m2acs is implemented on the consumer PC, the system works with any ACS supporting the TR-069 protocol.

In combination with m2webalizer and/or m2selfrepair, m2acs establishes a TR-069-based interface between the consumer PC (= client), the provider’s ACS and any home device (modem, router, etc.) in between.
The communication between the consumer PC and any hardware provided by the ISP (modems, routers, etc.), as well as the communication between the client system and ISP servers, can be simplified and standardised at the same time. Through simultaneous auto configuration of consumer PC, access device (modem/router) and ACS infrastructure, network standards can be unified/standardised easily.

One-stop provisioning and 'Zero Touch'

m2acs facilitates the provisioning of internet and value-added services considerably. This applies to initial internet installation, additional provider services (VAS) and customer support alike.

'Zero Touch' – with m2acs, CPE credentials are encrypted and securely transferred to the client software via ACS. This relates to consumer data such as e-mail account data, preset WLAN credentials (SSID, network key, encryption method) or information regarding optional value-added services (VoIP, etc.). Through automated synchronisation of all data, consumer interaction can be restricted to the absolute minimum – 'Zero Touch'.

'Push' action based on run commands

m2acs replaces conventional remote access solutions by process-oriented run commands. This allows ISPs to 'push' general updates, settings changes or important user information to the whole end customer base (i.e. the whole network) via their ACS.

m2acs gives ISPs new opportunities to optimise their network services: it shortens the mean response time for network-specific problems and enables the provider to 'push' important updates (such as a new e-mail account configuration). This keeps the consumer software up to date and helps in introducing/maintaining configuration standards and synchronous data sets/pools for the whole network.

Internet configuration, diagnosis and auto repair

m2acs enables centre-fed configuration and diagnosis processes, as well as automated repair of internet-related errors/problems. In combination with the mquadr.at main products m2webalizer (internet setup and configuration) and m2selfrepair (diagnosis and auto repair), the capabilities are virtually unlimited.

This applies to establishing synchronous data for consumer PCs and ISP servers during the initial internet installation, but also to new modem settings, remote CPE upgrading, remote access to support tools, etc.
Thus, customer support is relieved considerably; at the same time, the provider receives consistent data with regard to network quality and performance and all network-related services.

HDM – Home Device Management

With regard to central CPE management, m2acs enables a complete display/topology of home networks including all compatible devices (computers, modems, routers, media interfaces, TV sets, etc.).

It will be possible, therefore, to detect, topologically display and mirror at server level any 'identifiable' CPE (computer, modem, router, printer, TV sets, media interfaces, digital picture frames, etc.) used within the home network.
An easy-to-understand graphic gives the users a perfect overview of all the devices in their home network (PC, notebook, modem/router, set-top boxes, digital picture frames, etc.). Management tasks (e.g., device installation) can be carried out centrally via the appropriate interface, and data can be exchanged between individual network components.
Solutions such as these are becoming increasingly important, given the advancing network capabilities of digital devices and their ever-greater number in private homes. They will also help providers to deal with the additional customer support tasks caused by this development.
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