Overview

Server infrastructure

The following infrastructure will be provided for the ISP by mquadr.at so that the customers can download the necessary files to update the installed applications. mquadr.at provides the infrastructure for the duration of the live update management's use, based on the expected average amount of updates. mquadr.at reserves the right to replace, exchange or expand the implemented hardware or individual parts at their own discretion as a result of advances in technological development or wear over the course of time.

Hosting

To guarantee the availability of m2liveupdate, the necessary server infrastructure will be set up in a special, high-security location:

• Located in a high-security data centre
• Access only possible for authorised personnel
• Biometrical access control
• Redundant air conditioning with constant temperature and humidity
• Novalon gas fire extinguishing system
• Redundant power supply
• UPS and generator power supply

The following connections allow the users to quickly download all updates:

• Redundant Internet connection
• 100MBit/s connection
• Max. data transfer 100GByte/month

Live update management

Along with providing the live update infrastructure, mquadr.at shall assume responsibility for administrating and servicing the live update.

• Administration of hardware and software
• Complete server support during the runtime
• Service of the hardware and system components
• Exchange of components when necessary
• Daily backup
• Applying patches
• Traffic monitoring
• Input of updates for all the above mentioned products

General / Advantages

m2liveupdate allows the ISP to constantly keep the software up-to-date and implement future mquadr.at applications in the live update. As maybe a future mquadr.at product will also be made available to established customers, the application can also be used to build customer loyalty. m2liveupdate makes it possible to provide existing customers with new product features and new services. In short, m2liveupdate provides:

• Quick reaction times, as updates are directly provided by mquadr.at
• Less expenditure in terms of time and effort
• High availability
• Service of software and hardware unnecessary for the ISP
• Clear costs
• Implemented applications are permanently up-to-date
• Quick reaction to changing market conditions
• Realisation of market offensives
• Customer loyalty through high level of service
• Improved customer service
• Reduced workload in the call centre through permanently up-to-date support applications