Overview

Your benefits

• Simple and quick information transfer to your customers, like for example:
  • Information on the actual Internet access (data packages, bandwidth, etc.)
  • Product news
  • Planned maintenance works
  • Service disruptions
  • Additional information and links etc.
• Presentation of the message window in the ISP's corporate design
• User-friendly and modern user interface for presenting and administering messages
• Comprehensive options menu

Division into two parts

This application consists of two parts: a server side (this will also run over the live update server and be accessed via a web interface) and a client side:

Client side

This tool can be automatically installed during the initial installation (or can also be offered as an additional download for your customers) where it will run in the background. It consists of an 'inspection tool' and the message centre program. As soon as the customer is online, the 'inspection tool' checks at predetermined intervals if there is a new message in the categories the customer chose to be informed of, which is then displayed in the corresponding form on the customers' system.

The client application can be created in different languages, whereby the web interface/administration tool for the ISP will be in one language (e.g. English). In addition, a standard default language must be defined for the messages that are to be sent out for the case that, for example, a message is not available in French. Depending on the operating system (or user selection), the client-side application then retrieves the message in the corresponding language (providing that the ISP has provided this message in all languages).

Server side

The ISP is supplied with an 'administration tool' that enables him to manage the content of the messages, when and for how long these should 'appear' on the customers' system, etc. to categorise these into groups and to manage new groups.

Details

The features

In terms of appearance, the 'message' and the message centre program show the following basic features:

• Header
• Short message: displayed in the customer's message window
• Long message: displayed in the customer's message centre program (similar user interface as Outlook) as soon as this is opened by the customer.
• Link: it is also possible to display a link to the corresponding location of the ISP portal (or also to an external site). As soon as the customer clicks on this link, the message centre program opens the standard browser (Internet Explorer) and the customer is led to the link.
• Groups: Different groups (these can be expanded by the ISP at any time) are displayed within the message centre program to enable the customer to select groups that are of interest. Subsequently, the customer will only receive messages from the selected groups. If, in the course of time, new groups are added by the ISP, the customer will naturally be informed.

The administration for the ISP takes place via a specially created web interface, with which roughly the following contents can be defined by the ISP:

• Entry of new messages
• Period of validity (start and end time)
• Group allocation (multiple entries also possible)
• Adding, editing and deleting of groups