m2selfrepair - smart error detection and self-healing

factsheet


Intelligent diagnosis and self repair

m2selfrepair is an intelligent diagnosis and auto-repair software that identifies and corrects errors related to the internet (connection, modem, WLAN, e-mail, etc.) that occur on the client system. The software runs in the background constantly, regardless of whether the user is on- or offline.

m2selfrepair is optimised for Microsoft® Windows® and Mac OS X. The modular-built software can be adapted to all ISP specifications and requirements with regard to the following:
  • functions,
  • interface design (branding, CI/CD, wording, etc.),
  • application languages(s),
  • delivery/carrier medium (CD, DVD, download, USB stick, etc.),
  • etc.
Because of its flexibility, user-friendliness and stability, the software is used by numerous renowned providers, ideally in combination with the internet setup and configuration software m2webalizer.

R.I.S.® – Realtime Intelligent Selfrepair

As a part of m2selfrepair the R.I.S.® (Realtime Intelligent Selfrepair) module monitors/identifies errors/problems on the consumer PC and corrects them automatically.

Currently, more than 250 errors/problems related to internet services (connection, e-mail, etc.) that can occur on the consumer PC are identified and corrected/resolved by the built-in auto-repair function, without even bothering the user with an error message.
With the m2selfrepair software installed, consumers have a real-time error prevention tool for all internet services (including hardware, WLAN, e-mail, etc.) available at any time.

D.O.D.® – Diagnosis On Demand

With the D.O.D. ® (Diagnosis On Demand) module, users can manually perform a complete system check (including a sequential diagnosis) for all installed internet services.

Helping users to help themselves: With just one mouse click, m2selfrepair starts a quick and intelligent system check and performs a comprehensive diagnosis of all internet services on the client system. When an error is found, the user is notified accordingly and repair options are suggested. As an option, the software generates unique error codes, which are displayed together with the most relevant system information. This way, errors/problems are easily identifiable, which allows for standardised communication between consumer and support and accelerates error correction.

Interfaces and animations

In order to ensure maximum user-friendliness, m2selfrepair uses clearly laid-out interfaces and simple error descriptions with automatic repair options.

Additionally, m2selfrepair offers animated instructions and repair hints for errors/problems 'outside' the computer, e.g., incorrect hardware wiring. Even in this case, m2selfrepair helps to solve the problem without having to contact the provider’s customer support.

User statistics and data

Combined with the additional statistics module m2reporting, m2selfrepair delivers all relevant information regarding client systems and user behaviour as anonymised statistical data.

The statistics provided by m2reporting serve as valuable business indicators for the ISP, and include the following:
  • client system data (operation systems, service packs, system languages)
  • all relevant information about used CPE, additional software, etc.
  • mquadr.at application data (number of installations, program terminations, etc.)
  • number and type of errors found by m2selfrepair, including repair information
All reports and statistics are available within an easy-to-use online interface with a built-in export function (*.pdf or Microsoft® Excel). All information is compiled into graphs and can be displayed per day/week/month/quarter.
factsheet

Overview of the key features:

  • intelligent error identification, automatic self repair and manual diagnosis
  • optimised for Microsoft® Windows® (32/64bit)
  • supports all modem and router protocols (TR-064, UPnP, Telnet, SSH, etc.)
  • runs in the background, very low on computer resources
  • R.I.S.® (Realtime Intelligent Selfrepair): monitoring and real-time error correction (hardware, internet access, WLAN, e-mail, etc.)
  • identifies and corrects currently more than 250 errors
  • D.O.D.® (Diagnosis On Demand): complete, sequential diagnosis of all areas related to internet services (hardware, connection, network, browser, e-mail, etc.)
  • automated Self Repair Wizards for all diagnosed errors and/or incorrect settings related to the internet
  • animations and step-by-step instructions, even for problems that cannot be solved automatically (hardware, etc.)
  • context-sensitive help
  • comprehensive error descriptions including system information with unique error codes [optional]
  • can be fully adapted to ISP-specific requirements (branding, wording, GUI)
  • trouble-free implementation of ISP-specific VAS and/or third party software
  • multilingual
  • compatible with any ACS/HDM (TR-069 standard)
  • integrated live updates
  • etc.

Swisscom Quick Help

(Swisscom, Switzerland)

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Based on m2selfrepair, 'Quick Help' is an extensive help function, identifying errors/problems related to internet services and correcting them automatically. The main module in this particular case is R.I.S.®. 'Quick Help' solves most of the common internet problems, thus supporting the Swisscom Customer Support decisively.

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A1 Webassistent

(A1 Telekom Austria, Austria)

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The 'A1 Web Assistant', based on m2selfrepair is a comprehensive diagnosis and auto-repair software for any A1 broadband internet connection. By monitoring the client system, it detects and – when set accordingly – repairs all current errors/problems related to internet services (e.g., internet connection, modem/router, e-mail, etc.) before the user even notices that a problem occurred.

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KPN Assistent

(KPN, The Netherlands)

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The KPN Assistant also combines m2webalizer and m2selfrepair features. It includes all necessary routines for trouble-free setup and monitoring of all internet services on the client system. Diagnosis and self-repair functions are covered by the main modules R.I.S.® and D.O.D. ®.

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Tele2 Självhjälp

(Tele2 Group, Sweden)

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'Självhjälp', based on m2selfrepair, is an auto-repair solution, combined with internet access setup and configuration. The R.I.S.® module monitors all internet-related processes and corrects false settings immediately.

» details on this project

screenshots

m2webcenter

Go to slideshow

videos

Swisscom Quick Help:
Overview

Swisscom Quick Help:
Diagnose

Swisscom Quick Help (RIS):
Network card

Swisscom Quick Help (DOD):
Wrong IP address
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