All-in-One Self-Service Suite for Telcos
- Leading telcos increase revenue by relying on m2suite, the benchmark self-care solution
- Our solution reduces support costs significantly and generates new sources of revenue
- Achieve an all-around excellent customer experience by expanding to the digital channel
m2suite offers an exceptionally quick Return on Investment (ROI), a short implementation phase, and enjoys great acceptance with dozens of companies (among them leading European Internet Service Providers such as Deutsche Telekom, KPN and Swisscom) and millions of users all over Europe.
m2suite – the modular e-care solution for subscriber devices
- reduce customer support costs through call avoidance & AHT reduction
- reduced churn rate by delivering great customer experience
- Increase ARPU though improved brand presence and effective marketing
Start profiting from the leading digital self-care software. An improved customer experience along with efficient customer support measures and easy product on-boarding lead to significantly reduced churn and efficient pro-active customer e-care using the digital channel.
Read more about our premium self-care and customer experience product for telcos!
m2suite self-care app – e-care on all devices
- Reduce support costs even further by reaching your customers on their mobile devices
- Automated self-service for the Internet and the home network, fully accessible on the go
- Full support for all three major mobile operating systems: iOS, Windows Phone and Android
Our growing m2suite mobile app portfolio delivers self-service and self-care on mobile devices for broadband Internet subscribers. Whether it is about controlling the 3G/4G Wi-Fi router, optimising the wireless home network, running smart diagnostics or setting up the broadband Internet connection, our self-care apps cover all these great use cases.
Read more about the benefits of deploying self-care apps for broadband Internet users!
On the roadmap – innovation and new technologies
- By moving our self-care services to the cloud, we're designing digital support for the future
- With additional individualisation options for m2suite, users will get exactly what they need
- Through the integration of new technologies, you will get a solution fit for years to come
We are innovation drivers and always looking into new technologies to integrate into our digital service product. Advanced customisation options for subscribers, smart home control and full cloud support are only some of the many planned steps. Accessing all self-care and self-service options in the cloud is something that will lift digital self-care to the next level.
Read more about our exiting roadmap for m2suite!