We are the leading European technology company for digital self-service solutions in the telco industry.
Our software products allow customers of the Internet service provider (ISP) to independently manage all aspects of their Internet access and home network.
From the automated setup of all Internet access technologies, the simple management of all devices in the home network (modems and repeaters, smart home devices etc.) to analysing and optimising the home network, our software covers all needs of an Internet user. Our self-service solutions improve the customer service of ISPs and reduce their support costs at the same time.
Reduction of support costs (fewer calls, shorter handling time), on-site services and exchange of modems
Massive increase in customer satisfaction in all customer groups of the ISP and, as a result, a measureable boost of the NPS
Assistance for Internet users that helps them understand and independently manage their home network
ISPs usually don't have insight into the home network with all its devices, even though problems often arise in it. The customer then has to solve them alone and views the ISP as responsible for the "bad Internet".
m2suite solves this dilemma, as the software is directly installed on the customer's mobile device or PC and, this way, can offer support from the perspective of the user.
Through more than 15 years of cooperation with leading international telecommunication providers, our knowhow and experience have grown steadily. We are proud that in the entire industry our name stands for state-of-the-art technologies and outstanding software solutions.
mquadr.at and Harris group
In 2019, mquadr.at was acquired by Harris Group, an operating group of Toronto-based software and services provider Constellation Software Inc., the largest independent software company in Canada. This acquisition allows mquadr.at to accelerate innovation as an independent software vendor, with the financial backing and security of Harris. mquadr.at operates as an autonomous company, but joins efforts with SIV.AG - a Harris Group company itself - for strategic market expansions.
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