Proximus – formerly also known as Belgacom – is one of the leading telecommunication companies in Belgium, headquartered in Brussels. The company offers Internet to more than 1.9 million Belgian households, has 1.5 million TV subscribers and more than 3.6 million mobile customers – and also operates in international markets.
Mobile and for technicians - Proximus Home Optimizer App (Launch: April 2019)
The Proximus Home
Optimizer for desktop has already been successfully used by Proxmius technicians in the field for a long time and
is being extended by an app version for Android. This way, there is an even wider range of mquadr.at self-care
solutions at the technicians' disposal, in order to take care of necessary configurations on site (e.g. Wi-Fi
optimization) next to hardware installations (modem etc.).
Based on m2suite mobile, technicians receive a comprehensive app that helps them master the daily challenges with the customers. From diverse Wi-Fi tools like "Measure Wi-Fi signal", "Wi-Fi analyzer", "Wi-Fi optimizer", and "Position Wi-Fi extender" to specific home network tools and the speed test, all necessary tools are offered to provide the customer with the optimal Internet experience.
Surfing with optimal speed
To explain Internet speed to the customer on site is not always easy, the integrated speed test of the Proximus Home Optimizer offers the best support for this situation. Next to the plain numbers (up- and download as well as ping), the most commonly used Internet services are listed along with their quality; this way, the technician can explain to the customer which services (video streaming, online gaming, etc.) are available at the current performance. If this is not enough, the customer can also be advised to upgrade their connection or choose a better rate. Finished tests are saved and are available as tables, which allows for the comparison of different results.
The best tools for the home network
With the "Network scan" function the technician can check which devices are connected to the network. This way, the customers can find out what the situation of their Wi-Fi home network is and whether any devices are potentially causing problems. Additional filter options make it possible to limit the selection, so that the technician can adjust the list to the current needs or requirements.
With the tool "Position Wi-Fi extender" it becomes very easy to extend the existing Wi-Fi and to find the best position for a Wi-Fi extender. A detailed view makes it simple to discern whether the device is too close or too far away from the modem. In this case, the technician can directly show the customer where the problem is situated and immediately solve it.
Slow Internet does not always have to be caused by the Internet connection, often it is the wireless home network that is causing problems. Since more and more devices are being connected to Wi-Fi and since neighboring Wi-Fis can also influence reception quality, in many cases it is recommended to start with a Wi-Fi optimization. The Proximus Home Optimizer calculates the optimal Wi-Fi channel for the technician in just a few steps, which is then set automatically on the modem.
Extensive Wi-Fi tools
With the practical "Connect to Wi-Fi" option, the technician can establish a Wi-Fi connection to the customer's modem directly through the Proximus Home Optimizer without leaving the app. After connecting, the technician can conduct further support and optimization processes.
Via the "Wi-Fi access point list" the technician can list all surrounding Wi-Fis and see their signal strength as well as additional detailed information that is essential for support (e.g. used frequencies, BSSID, etc.). Additional options help to limit the displayed results here as well, so that all important information is immediately visible.
The "Wi-Fi environment" shows all surrounding Wi-Fis as a graphic overview for both 2,4 and 5 GHz. This way, the technician can recognize potential overlaps or interference factors even more easily and help the customer to avoid them.
If the technician wants to determine the signal strength of singular specific Wi-Fis, the tool "Measure Wi-Fi signal" can display the exact strength of available networks. In doing so, it becomes evident immediately whether neighboring modems have any influence, while the tool also helps to determine the best position for the customer's modem. Once a position has been chosen, the technician can walk through the living area with his smartphone and see potential sources of disturbance, which again can be mitigated by better modem positioning.
The indespensable Internet tool for technicians
With innumerable functions and tools, the Proximus Home Optimizer app supports all technicians in their daily contact with customers and their Internet connections. The app extends the existing desktop solution and offers even more flexibility with specialized Wi-Fi tools, for example, measuring the perfect position for a Wi-Fi extender by walking with smartphone in hand. In addition, the technician is able to optimize the Wi-Fi with just a few taps, measure Internet speed or evaluate the home network. This enables a type of on-site service that not only masters the challenges of the customer, but also comprehensively aids the technician in highly diverse Internet problems.
Proximus Home Optimizer for technicians (Launch: July 2018)
The Belgian provider Proximus does not only rely on mobile solutions by mquadr.at, but also our Internet and Wi-Fi self-care products for desktop computers. The Proximus Home Optimizer is an adaptation of m2suite home, our successful and reliable desktop solution. It is specifically tailored to the Proximus field service technicians. They do not only receive an application that corresponds to the look and feel and technical requirements of Proximus, but that also provides the best support for specific problems on site with the customer. This includes comprehensive Wi-Fi functions (optimization, detailed view and information about the Wi-Fi environment), powerline managements and integrated speed test that provides additional information.
All features that a successful technician needs
The "Home" desktop is the starting point of all important functions of the Proximus Home Optimizer, all vital tools are immediately accessible from here. If more in-depth modifications of the modem are necessary, this can be done via a dedicated panel, the "Modem settings". This enables the technician to reach the modem web interface with one click, which saves a lot of time and allows for an even quicker change of configurations.
Next to Wi-Fi issues, questions about Internet speed are without doubt long-burning topics in the support industry. With the speed test on the "Home" desktop, technicians receive a reliable measuring tool. Due to the underlying technical infrastructure, the speed test provides exact and reliable results, as the speed test servers are part of the Proximus network. The measured up- and download as well as ping are displayed in a customer-friendly context, which shows a detailed rating system next to the cold numbers that gives information about the available Internet services and their quality (e.g. video streaming, online gaming, VoIP, etc.). The executed test can be individually labeled, and a tabular history allows the comparison of several tests to, for example, contrast different configurations.
Optimal Wi-Fi experience with the "Wi-Fi" desktop
The app cannot be imagined without the topic Wi-Fi, which is covered extensively by a variety of tools on its own desktop in the Proximus Home Optimizer. The Wi-Fi widget shows all available information about the connected Wi-Fi in a neatly organized way; if there is no connection, it can be established quickly and easily via the connection assistant.
Wi-Fi analyzer: Wi-Fi access point list and Wi-Fi environment
For a more in-depth analysis, the "Wi-Fi Access Point List" can be started via the Wi-Fi analyzer tile. It displays
important information for technicians, for example the BSSID, the used frequencies, the network type or the beacon
interval of the surrounding Wi-Fis. Different filters and options to change the sort sequence form an overview that
allows for the quick screening of information.
"The Wi-Fi environment" is an additional display of the Wi-Fi situation on site. In differently highlighted trapezoids all neighboring Wi-Fis are shown, which allows the technician to narrow down the factors that could influence the customer's Wi-Fi.
If the Wi-Fi actually needs to be improved, this can be accomplished directly through the app: our tried and tested
algorithm automatically calculates the optimal Wi-Fi channel and sets it on the modem, which avoids any long-winded
configuration process via the modem web interface.
In order to fulfill a technician's requirements, an extended "Detail view" helps with assessing the quality of single Wi-Fi channels at a glance. Additionally, the Wi-Fi can be measured for several rooms in order to calculate the optimal configuration for the customer's entire home network.
Extended home network with the "Powerline" desktop
Via the "PLC" (Power Line Communication) desktop, the technician can quickly and easily set up powerline adapters for the customer, add new ones or check the quality of an existing powerline network. Just like with the other desktops, a clean and tidy widget offers fast access to information by listing all active adapters, while a color-coded icon displays the connection quality. Further information (e.g. the firmware version or MAC adress) is displayed when a specific adapter is selected. This includes the options of changing the name, removing an adapter that is no longer required or, if necessary, resetting it.
All important information at a glance - the "Status" desktop
In case more detailed information about the current state of the customer's network and Internet connection is necessary, the "Status" desktop offers that information in a focused and detailed way that is also relevant to the technician. Here, the processes for acquiring information in the field should be kept short as well. For this reason, the technician will primarily receive the details that are needed most often.
The ideal companion for all technicians
The enormous function range of the Proximus Home Optimizer makes it a vital companion for technicians when visiting customers. Whether it is about a general first diagnosis, Wi-Fi optimization or testing Internet speed (with all associated optimizations), the technician is being supported at all critical points when in contact with the customer and enable to provide the best possible customer support on site.
Proximus Home Optimizer for Android & iOS (Launch: July 2018)
After a successful launch last year, mquadr.at developed the next level of mobile self-care! Proximus launched a new version of the Proximus Home Optimizer to expand the support for customers not only on Android, but also on iOS. Based on m2suite mobile, this release adds many new Wi-Fi functions as well as different improvements in the user experience.
Download and test the Proximus Home Optimizer for Android here:
New design and better performance
An excellent user experience is one of the most important factors when it comes to mobile applications. The user interface of the Proximus Home Optimizer was improved in many details; including a fully redesigned navigation system to empower customers to easily access all important features for their daily Internet usage. Great design alone does not guarantee great experience; therefore, the overall performance as well as the loading times have been improved, so that users can reach their goal even more quickly.
A wide array of new functions and features
Measure and extend
In the first phase, the Proximus Home Optimizer was already the best choice to optimise Wi-Fi and gain more insight on how Wi-Fi works. Now, with the introduction of the “Wi-Fi Signal Strength Measurement” feature this is expanded even more: With a precise real-time display of the current Wi-Fi signal, users can measure the best spots for all Wi-Fi devices and their modem. The app also supports users should they need more range by offering the “Wi-Fi extender placement” feature. With it, it is clear and easy to find the best position for the Wi-Fi extender even for beginners.
Wi-Fi networks at a glance
Nowadays, many devices are connected via Wi-Fi at the same time, therefore, keeping an overview is getting difficult for many users. The “Network Scan” feature offers users a practical and clear list of all devices using the same Wi-Fi network. This also includes detailed information about the recognised devices, ranging among others from the IP address to the device name and the MAC address. Additionally, with the “Wi-Fi Access Point” feature, users can discover even more information about the Wi-Fi networks in their surroundings. All available Wi-Fi networks are listed and display valuable information about their current status and signal strength, as well as many more data such as the currently used channel and Wi-Fi frequency. This way, users even have a view into the Wi-Fi networks they are currently not connected to.
Existing features better than ever
Wi-Fi - Better graphical overview
A new release includes not only new features, but also improvements in already existing ones. For Wi-Fi, this means a better graphical overview with the re-worked “Wi-Fi Detail View” and “Wi-Fi environment” features. Now, better than ever, users are able to determine the Wi-Fi quality as well as the available Wi-Fi channel capacity. Our customers receive regular product improvements and enhancements as part of our standard product maintenance.
Connection at the fingertip
Changes also include the “Connect to Wi-Fi” feature; developed to further assist customers with the easy and stress-free setup of a new Wi-Fi connection. The users choose the desired Wi-Fi connection from a list; the Proximus Home Optimizer then guides through the full connection process.
Now also for iOS!
To support even more customers, Proximus now offers its app also for iOS. This includes many of the most popular functions and features of the Android version, where technically possible.
The best Wi-Fi
The Wi-Fi channel optimisation is one of the core features of the Proximus Home Optimizer. A clear interface allows users to set the desired Wi-Fi channel easily. Additional Wi-Fi tips and tricks offer further help with any possible Wi-Fi challenges for users to solve them on their own.
Reset Wi-Fi channel
In addition to all the insight the users gain, they are able also to optimise and change the Wi-Fi settings of the modem. The latest version of the Proximus Home Optimizer also allows users to reset the Wi-Fi channel back to the “auto” settings of the modem directly from the app.
More than a speed test
Another customer favourite, the Internet speed test, is now also offered to iOS users. The speed test of the Proximus Home Optimizer measures not just the download, upload and ping speeds, but simplifies these and assists users with extensive ratings. With this feature, customers immediately see which services they can use, whether it is browsing, e-mails or video streaming.
An overview of all Wi-Fi devices
Taking a good and precise look at all devices is an important step on the road to the best Wi-Fi. The Proximus Home Optimizer offers the right tool for this challenge. The “Network scan” feature provides users with a clear and handy list of all Wi-Fi devices connected to the same Wi-Fi network. Additional information about each device (name, IP address, etc.) helps to pin down the specific device and assists even experts in finding everything they need.
Proximus Home Optimizer – Internet self-care for all mobile devices
With the latest release of the Proximus Home Optimizer, customers receive important new features and functions to improve their daily Internet lives: Wi-Fi Signal Strength Measurement, Wi-Fi Extender Placement and a practical overview of all Wi-Fi networks help to enhance the daily Wi-Fi usage. Additional quality improvements increase the overall user experience, as it is a tool that is not only practical but also fun to use. Furthermore, with the new addition of the iOS app, users can now optimise their Wi-Fi from any mobile device and get the best wireless Internet experience!
Proximus Home Optimizer (Launch: September 2017)
Proximus Home Optimizer: the self-care app for the best Wi-Fi experience
The Belgian telecommunications & ICT company Proximus is launching the Proximus Home Optimizer, the most extensive mobile mquadr.at self-care solution. Supplying more than 1.9 million Belgian households, these users now have the possibility to use a self-care app for their daily Wi-Fi challenges: From setting up a Wi-Fi connection, optimising Wi-Fi for one or multiple rooms to a speed test – all important home network topics are covered.
The Proximus Home Optimizer is based on the successful m2suite mobile, customised to the wishes and needs of Proximus. The end user receives a fully adapted and branded application that matches the corporate identity and wording of Proximus; this includes a full integration in existing systems. All changes and optimisations made in the app by the user are handled by the servers of Proximus. The authentication of the customers via a login system ensures that all changes are only sent to the correct modem. This guarantees that users only change settings that are relevant for them and their connection and at the same time only modems of Proximus are configured.
Features and functions
Connect to Wi-Fi
A wireless network connection to the Internet is the first choice when it comes to mobile devices. Therefore, it is crucial to help the customers and support them at that very moment: With a clear and well-structured interface it is possible to immediately start the flow for the Wi-Fi connection in the app. All available Wi-Fi connections are shown in a clear list; additional icons help to differentiate between the own Wi-Fi or known Wi-Fi (that the user once connected to) and other Wi-Fi networks in the environment.
Wi-Fi multi-room analysis
In homes it is essential to have a good Wi-Fi connection in different rooms: send documents in the office room, enjoy streaming on the smart TV in the living room while at the same time the tablet in the kids’ room needs to be online. It’s not a problem with the multi-room analysis! The user measures the Wi-Fi reception with the Proximus Home Optimizer in each room and at the end one simple tap is enough to automatically set the optimal Wi-Fi channel for the entire home.
Experts as well as those eager to learn more are also considered: a clear list shows the reception of the measured rooms including additional recommendations and cross-selling for further devices (Wi-Fi Extender) to enhance the reception.
As soon as the user is connected to Wi-Fi, he/she is offered further optimisation options. In the main interface the user can start the analysis with just one tap and check the quality of the Wi-Fi connection. Should an optimisation be necessary, the user just taps on the results to automatically set the optimal Wi-Fi channel.
Wi-Fi detail view
The Wi-Fi detail view helps the user to see the usage of the available Wi-Fi channels at a glance. Coloured bars display the quality of the respective channel. For a better orientation, the currently connected Wi-Fi is displayed as shorter bars in the diagram.
The Wi-Fi environment addresses beginners as well as experts. The individual Wi-Fi is marked a different colour and in combination with the display of all Wi-Fi in the environment it allows a better evaluation of the location. This diagram visualises all Wi-Fi’s in the surrounding area and how this influences the reception quality.
Once the Internet is set up and the Wi-Fi optimised, sooner or later the question „How fast is my Internet?“ arises for many users. The speed test feature of the Proximus Home Optimizer offers users assistance right away. They not only benefit from common tests of Ping and download / upload speed, but also from additional information that helps the users to put their results into context.
With a clear result screen users receive one of the most important information first: rating of the most common Internet services (such as e-mail, surfing or video streaming) is shown and also offers additional information about these. With a colour coded traffic light system all available services including their quality are immediately visible. The user can, therefore, easily evaluate if it is possible to stream or browse the Internet; additional explanations also help beginners to understand these ratings. Experts on the other hand gain additional insight with the help of an extensive detail view (e.g. max/min measured values, information about the connected network and much more).
Proximus Home Optimizer – the perfect Wi-Fi tool
The functional scope of the Proximus Home Optimizer simplifies the daily Wi-Fi and Internet usage. Additional tips & tricks enhance the overall experience and offer more Information about the home network. A login function for Proximus customers ensures – apart from the already mentioned analytics functionality – that only authorised users (i.e. the owner of the connection) can make changes to the configuration.
From detailed support for Wi-Fi setup, Wi-Fi channel optimisation and the measurement of the Internet speed, the Proximus Home Optimizer is always there for the customers, where they need support the most: the daily use of their Wi-Fi devices in their own home. Download Proximus Home Optimizer.
New customer: Belgian incumbent Proximus chooses mquadr.at self-care solutions
We are proud to announce that yet another renowned telecommunications & ICT company has acknowledged the benefits and quality of our self-care solutions and has become a new mquadr.at customer.
Proximus is one of the leading telecommunication companies in Belgium, headquartered in Brussels. The company ambitions to become a digital service provider, connecting everyone and everything so people live better and work smarter. They deliver Internet to more than 1.9 million Belgian households, have over 1.5 million TV subscribers and more than 3.8 million mobile postpaid customers. Proximus is also active in Luxembourg through its affiliates Telindus Luxembourg and Tango and in the Netherlands through Telindus Netherlands. Its subsidiary BICS offers best-in-class international wholesale solutions for voice and mobile data service providers worldwide.
mquadr.at is the leading European tech company for Digital Self-Care & Customer Experience Solutions in telco business. Our products empower Internet users to help themselves without having to call the customer hotline and support them throughout the entire customer journey: from quick product onboarding and automated troubleshooting, Wi-Fi configuration and optimisation to a flawless daily Internet experience.
Our core product m2suite offers a comprehensive solution for both ISP and MNO requests, supporting all screens and systems. For more information about the m2suite and further self-care products by mquadr.at visit our website’s product pages.
Scarlet Easy Installer
Belgacom "Scarlet Easy Installer"
Based on existing modules of our comprehensive Internet-set-up software
m2webalizer, mquadr.at built Scarlet Easy Installer - a dedicated connectivity solution for Belgacom.
All required components (network, VPN, browser, e-mail, security settings, etc.) are configured automatically a single mouse click suffices!
In addition to Belgacom's given time target, a really complex hardware configuration proved to be
particularly challenging in this extensive project . The modem supported by Scarlet (Sagem F @ st 3464) is
configured fully automatically for Wi-Fi and VoIP.
In the background the software constantly checks each and every configuration step to ensure correct set-up and flawless functionalities (for example, DSL connection test, e-mail pop check etc.).
On request of Belgacom, special attention was directed to negative flows. In order to let the user know exactly what kind of problem occurred and what to do about it, accurate information about potential exit points or reasons for termination of the program are displayed.
In addition to the custom features mentioned above, this special installer is also equipped with our mquadr.at HTML-help to provide users with useful information about every installation (which is also available offline).
In this context, information on the 10 most commonly used firewalls (including screen shots of possible error messages as well as precise explanations) was also integrated. Therefore customers know exactly how to proceed, for example, if the firewall demands to know whether access should be permitted to Scarlet Easy Installer or not. This way the customer's system remains protected throughout the entire installation process.
During the course of the installation the user is asked to enter their user data. The complete system configuration will be carried out automatically by Scarlet Easy Installer to the greatest possible extent. The proper hardware connection is illustrated by means of realistic 1:1 animations. These Flash animations explain step-by-step how to connect cables and all hardware components (that is, modems, phones, splitters and similar) correctly.
The integration of the Belgian national languages Flemish and French, as well as English was another of Belgacom's mandatory requirements.
Besides offering easy set-up of Internet access, of all e-mail accounts and VoIP, Scarlet Easy Installer is also equipped for simply adding another computer. Thus, Scarlet customers may add other PCs to their previously established Scarlet WLAN at any later point in time. The set-up of your home network is done with only a few mouse clicks and without any technical know-how. The initial set-up stored in the config file (including all relevant wireless data) may be easily imported, while everything else will be carried out automatically by the Scarlet Easy Installer.
For mquadr.at, this trilingual mquadr.at Internet setup software has been an important step into the Belgian market.