Proximus – formerly also known as Belgacom – is one of the leading telecommunication companies in Belgium, headquartered in Brussels. The company offers Internet to more than 1.9 million Belgian households, has 1.5 million TV subscribers and more than 3.6 million mobile customers – and also operates in international markets.

Proximus Home Optimizer (Launch: September 2017)

Proximus Home Optimizer: the self-care app for the best WiFi experience

The Belgian telecommunications & ICT company Proximus is launching the Proximus Home Optimizer, the most extensive mobile self-care solution. Supplying more than 1.9 million Belgian households, these users now have the possibility to use a self-care app for their daily WiFi challenges: From setting up a WiFi connection, optimising WiFi for one or multiple rooms to a speed test – all important home network topics are covered.

The Proximus Home Optimizer is based on the successful m2suite mobile, customised to the wishes and needs of Proximus. The end user receives a fully adapted and branded application that matches the corporate identity and wording of Proximus; this includes a full integration in existing systems. All changes and optimisations made in the app by the user are handled by the servers of Proximus. The authentication of the customers via a login system ensures that all changes are only sent to the correct modem. This guarantees that users only change settings that are relevant for them and their connection and at the same time only modems of Proximus are configured.

Features and functions

Connect to WiFi

A wireless network connection to the Internet is the first choice when it comes to mobile devices. Therefore, it is crucial to help the customers and support them at that very moment: With a clear and well-structured interface it is possible to immediately start the flow for the WiFi connection in the app. All available WiFi connections are shown in a clear list; additional icons help to differentiate between the own WiFi or known WiFis (that the user once connected to) and other WiFi networks in the environment.

  • Proximus Home Optimizer

WiFi multi-room analysis

In homes it is essential to have a good WiFi connection in different rooms: send documents in the office room, enjoy streaming on the smart TV in the living room while at the same time the tablet in the kids’ room needs to be online. It’s not a problem with the multi-room analysis! The user measures the WiFi reception with the Proximus Home Optimizer in each room and at the end one simple tap is enough to automatically set the optimal WiFi channel for the entire home.

  • Proximus Home Optimizer

Experts as well as those eager to learn more are also considered: a clear list shows the reception of the measured rooms including additional recommendations and cross-selling for further devices (WiFi Extender) to enhance the reception.

WiFi optimisation

As soon as the user is connected to WiFi, he/she is offered further optimisation options. In the main interface the user can start the analysis with just one tap and check the quality of the WiFi connection. Should an optimisation be necessary, the user just taps on the results to automatically set the optimal WiFi channel.

  • Proximus Home Optimizer

WiFi detail view

The WiFi detail view helps the user to see the usage of the available WiFi channels at a glance. Coloured bars display the quality of the respective channel. For a better orientation, the currently connected WiFi is displayed as shorter bars in the diagram.

  • Proximus Home Optimizer

WiFi environment

The WiFi environment addresses beginners as well as experts. The individual WiFi is marked a different colour and in combination with the display of all WiFis in the environment it allows a better evaluation of the location. This diagram visualises all WiFi’s in the surrounding area and how this influences the reception quality.

  • Proximus Home Optimizer

Speed test

Once the Internet is set up and the WiFi optimised, sooner or later the question „How fast is my Internet?“ arises for many users. The speed test feature of the Proximus Home Optimizer offers users assistance right away. They not only benefit from common tests of Ping and download / upload speed, but also from additional information that helps the users to put their results into context.

  • Proximus Home Optimizer
  • Proximus Home Optimizer
  • Proximus Home Optimizer

With a clear result screen users receive one of the most important information first: rating of the most common Internet services (such as e-mail, surfing or video streaming) is shown and also offers additional information about these. With a colour coded traffic light system all available services including their quality are immediately visible. The user can, therefore, easily evaluate if it is possible to stream or browse the Internet; additional explanations also help beginners to understand these ratings. Experts on the other hand gain additional insight with the help of an extensive detail view (e.g. max/min measured values, information about the connected network and much more).

Proximus Home Optimizer – the perfect WiFi tool

The functional scope of the Proximus Home Optimizer simplifies the daily WiFi and Internet usage. Additional tips & tricks enhance the overall experience and offer more Information about the home network. A login function for Proximus customers ensures – apart from the already mentioned analytics functionality – that only authorised users (i.e. the owner of the connection) can make changes to the configuration.

From detailed support for WiFi setup, WiFi channel optimisation and the measurement of the Internet speed, the Proximus Home Optimizer is always there for the customers, where they need support the most: the daily use of their WiFi devices in their own home. Download Proximus Home Optimizer.

New customer: Belgian incumbent Proximus chooses self-care solutions

We are proud to announce that yet another renowned telecommunications & ICT company has acknowledged the benefits and quality of our self-care solutions and has become a new customer.

Proximus is one of the leading telecommunication companies in Belgium, headquartered in Brussels. The company ambitions to become a digital service provider, connecting everyone and everything so people live better and work smarter. They deliver Internet to more than 1.9 million Belgian households, have over 1.5 million TV subscribers and more than 3.8 million mobile postpaid customers. Proximus is also active in Luxembourg through its affiliates Telindus Luxembourg and Tango and in the Netherlands through Telindus Netherlands. Its subsidiary BICS offers best-in-class international wholesale solutions for voice and mobile data service providers worldwide.

About is the leading European tech company for Digital Self-Care & Customer Experience Solutions in telco business. Our products empower Internet users to help themselves without having to call the customer hotline and support them throughout the entire customer journey: from quick product onboarding and automated troubleshooting, WiFi configuration and optimisation to a flawless daily Internet experience.

Our core product m2suite offers a comprehensive solution for both ISP and MNO requests, supporting all screens and systems. For more information about the m2suite and further self-care products by visit our website’s product pages.

Scarlet Easy Installer

Belgacom "Scarlet Easy Installer"

Based on existing modules of our comprehensive Internet-set-up software m2webalizer, built Scarlet Easy Installer - a dedicated connectivity solution for Belgacom.
All required components (network, VPN, browser, e-mail, security settings, etc.) are configured automatically a single mouse click suffices!

In addition to Belgacom's given time target, a really complex hardware configuration proved to be particularly challenging in this extensive project . The modem supported by Scarlet (Sagem F @ st 3464) is configured fully automatically for WiFi and VoIP.
In the background the software constantly checks each and every configuration step to ensure correct set-up and flawless functionalities (for example, DSL connection test, e-mail pop check etc.).

On request of Belgacom, special attention was directed to negative flows. In order to let the user know exactly what kind of problem occurred and what to do about it, accurate information about potential exit points or reasons for termination of the program are displayed.

In addition to the custom features mentioned above, this special installer is also equipped with our HTML-help to provide users with useful information about every installation (which is also available offline).

In this context, information on the 10 most commonly used firewalls (including screen shots of possible error messages as well as precise explanations) was also integrated. Therefore customers know exactly how to proceed, for example, if the firewall demands to know whether access should be permitted to Scarlet Easy Installer or not. This way the customer's system remains protected throughout the entire installation process.

During the course of the installation the user is asked to enter their user data. The complete system configuration will be carried out automatically by Scarlet Easy Installer to the greatest possible extent. The proper hardware connection is illustrated by means of realistic 1:1 animations. These Flash animations explain step-by-step how to connect cables and all hardware components (that is, modems, phones, splitters and similar) correctly.

The integration of the Belgian national languages Flemish and French, as well as English was another of Belgacom's mandatory requirements.

Besides offering easy set-up of Internet access, of all e-mail accounts and VoIP, Scarlet Easy Installer is also equipped for simply adding another computer. Thus, Scarlet customers may add other PCs to their previously established Scarlet WLAN at any later point in time. The set-up of your home network is done with only a few mouse clicks and without any technical know-how. The initial set-up stored in the config file (including all relevant wireless data) may be easily imported, while everything else will be carried out automatically by the Scarlet Easy Installer.

For, this trilingual Internet setup software has been an important step into the Belgian market.

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