A1 Internet Software: the universal solution for broadband internet connections (launch: May
A1 Internet Software - available to A1 Telekom Austria customers since May 2011 - is a comprehensive
application for A1 broadband internet connections, including their setup, configuration and support. It is
mainly based on the mquadr.at standard products
Both products were adapted according to A1 Telekom Austria’s specifications and requirements and were
combined into a unique stand-alone application in the new A1 design. Moreover, various new functions were
The objective was to develop a universal self-service solution that would enable A1 Telekom Austria customers
to set up both their internet connection and their e-mail account, and that would simplify the handling and
administration of all internet services.
The embedded installer (A1 Internet Installation) covers all access technologies (ADSL, VDSL, mobile) and
also performs a complete system check before configuring the entire hard- and software automatically. The
configuration of the A1 broadband modem is carried out via Telnet, SSH or in combination with the A1 Telekom
Austria HDM servers. In addition, animated step-by-step instructions guide the users through the hardware
It was also important to provide consumers with an easy-to-use WLAN configuration and administration routine
that meets the latest security standards. Of course, WLAN/WLAN mode is supported – the client PC does not need
to be connected with the modem/router via an ethernet cable. This comes in handy for two reasons: firstly,
computers are – especially in the case of ADSL connections – rarely placed in close proximity of a telephone
socket; secondly, consumers do not have to access the user interfaces of the hardware itself, which is very
convenient given that modem/router interfaces are not always easy to use, particularly for inexperienced
During the WLAN setup, all WLAN data is encrypted and stored locally as a .psk file ('secure configuration').
This file can be used at any time to add computers to the existing wireless network – thus, the extension of
the private home network becomes child’s play. By the way, it is also possible to deactivate the WLAN assistant
completely in case the user wishes to do so.
A1 Internet Software also applies to A1 mobile broadband connections – consumers can decide at any time
whether they want to set up mobile broadband, fixed net broadband or both. All configuration modes can be
defined by the user within the installation steps – there is no such thing as a
Once the initial setup is complete, the A1 Internet Software also installs the A1 Web Assistant and the A1
Servicecenter to ensure trouble-free operation and full customer support.
With the A1 Servicecenter, consumers are provided with a central user interface through which they can
access all internet programs and services. This relates to the following applications and/or modules:
- A1 WLAN Assistant for simple and secure WLAN configuration
- A1 Modem Configurator (easy hardware management by means of self-explanatory animations)
- A dedicated mail box assistant for comprehensive e-mail account management (add/delete mail boxes,
add/delete e-mail addresses)
- Direct access to the user account and various other services via the 'My A1' service area (online
statistics, online invoices, information on additional services such as A1 TV, etc.)
Another useful feature is the Servicecenter’s update functionality (based on the mquadr.at module
m2liveupdate). It continually keeps the software up to date by automatically installing new versions,
additional modules or additional internet programs.
This ensures that A1 Telekom Austria customers not only always have the latest software version available and
are up to date regarding technological innovations and/or provider-specific settings changes, but can also
benefit from additional services – without any restriction and within one single interface.
With the built-in A1 Web Assistant, A1 Internet Software also offers comprehensive diagnosis and auto-repair
functions for all current errors/problems that occur in relation to internet services installed on the client
PC. These errors/problems are automatically corrected by self-repair wizards that take into account all
relevant internet parameters and settings.
In addition to this, users can manually carry out complete systems checks of all installed internet services as
well as a network test. After that, they get not only a complete status report containing all internet
configuration settings, but also solution proposals for detected errors/problems.
A1 Internet Software made by mquadr.at is optimised for Microsoft® Windows® operating systems and Mac OS (OS
X and higher). Its newly designed, intuitive interfaces (GUIs) provide instant access to all relevant
functions, thus ensuring perfect usability.
Also included is an integrated, context-sensitive help system that can be started from any given point
within the application and that also supports consumers in the case of problems 'outside' the computer (for
example, incorrect hardware wiring). A dedicated assistant checks the status of all hardware connections,
identifies possible errors and helps to correct them by means of intelligent, photorealistic animations.
These features make the A1 Internet Software a flexible and future-proof 'carefree package' that ensures
problem-free high-speed internet without the need for any technical knowledge on the part of the consumer. It
can be downloaded for free on the A1 website (www.A1.net/hilfe-support/software-downloads).