Deutsche Telekom AG is one of the world's leading telecommunications and information technology service companies.
We have almost 200 million customers and offer them all kinds of products and services for connected life and work.Deutsche Telekom focuses on major technical and social trends and plays a key role in shaping them: the increasing
digitization of many spheres of life, the personalization of products and services, growing mobilization and
The Austrian telecommunication company T-Mobile expands its HomeNet products, the Internet for home, with
HomeNet Hybrid. The new hybrid router combines fast LTE with DSL connectivity and enhances the stability and
capacity of the broadband connection. To provide additional support, T-Mobile launches the Router Hilfe App
(router support app) by mquadr.at. This Internet self-care solution supports customers starting with the
connection and setup of the modem, all the way to Wi-Fi optimisation and the managing the Wi-Fi home network and
all important Internet topics. Based on m2suite mobile, the successful Internet self-service solution by
mquadr.at, the “Router Hilfe App” has been customised to the needs and requirements of T-Mobile, for which
future expansions are already planned.The app can already be downloaded in the Play Store or App store:
The setup of the modem and all the necessary devices is a crucial step in getting online and strongly
affects the customer’s perception of the Internet product and of the Internet provider. The “Internet setup”
faces this challenge and helps the user from the very beginning – so that optimal support is provided with
unboxing and connecting as well as configuration of the router. This is done not only with interactive
instructions with text and images, but also with the help of automated configuration processes (e.g. setup of a
Wi-Fi connection). The app does not need an online connection for this, as it communicates locally in the home
network with the router and thus differentiates itself from cloud based solutions.
Internet and Wi-Fi are almost inseparable; the Router Hilfe App takes this into consideration and offers an
extensive collection of Wi-Fi tools: Starting with Wi-Fi connection setup and Wi-Fi optimisation for one or more
rooms to expert tools like Wi-Fi channel detail view and “measure Wi-Fi signal” – all Internet needs are met.
Connecting to Wi-Fi is a great challenge for many users. The Router Hilfe App leads through the connection
process (incl. support for QR codes for an easy connection setup) so that every customer can get online with
his device. In case of Wi-Fi stability or connection issues, the “multi-room analysis” helps and enables users
to set the best Wi-Fi for the entire home.
The app addresses the experts as well; with the “Wi-Fi channel detail view” they are offered a graphical
overview of the Wi-Fi channel capacity in the environment. Additionally, the “measure Wi-Fi signal” feature helps
to determine the best position for Wi-Fi devices or the modem. With a real-time graphic display users can
accurately measure the Wi-Fi reception at home.
Different settings on the router are often a reason for long support calls or complicated instructions. With
the Router Hilfe App, users are able to perform important parts of the administration on their own: Whether it
is something fundamental like viewing, changing and sharing their Wi-Fi data or an easy option to restart or
reset the router. Additionally, more difficult processes such as setting a new Wi-Fi password (incl. necessary
security checks) are now easily accessible via the app.
In households today numerous devices are online; not merely the smartphone but also tablet, gaming console,
smart TV and many more need to be connected to the Internet. Even for experts it is sometimes difficult to
manage that many devices. With its clear interface, the feature “connected devices” enables users to view all
devices connected to the router in a list and offers additional filter and sort functions.
“Measure LTE signal” helps users to find the best location for the router. A clear visual display shows the
available LTE reception in real time, so users can easily determine the best position for the router.
Slow websites or no Internet at all? The search for the cause of these problems is a big challenge,
especially for users with little or no tech knowledge. The diagnosis helps to solve those problems; users can
check and see the availability of the router, the quality of the Wi-Fi connection and in general if an Internet
connection is available. They can, therefore, check the root of many problems by themselves and get all the
information they need to solve those with the app (e.g. restart the router or check the cabling).
T-Mobile wants to deliver not just the best Internet experience, but also support customers in the best way
possible with a big broadband initiative and appropriate Internet products. The Router Hilfe App faces this
challenge, supports LTE as well as hybrid routers and helps with the daily problems regarding Internet and home
network. Whether it involves questions about the connection and setup of the router, the best Wi-Fi reception or
managing the Wi-Fi home network, the Router Hilfe App is always there for the customers, 24/7, 365 days a
We are happy to announce that mquadr.at was chosen by T-Mobile as the new supplier for the delivery of our
renowned and market proven self-care solutions. We are already customising our newest solutions to fit the
needs of T-Mobile and are looking forward to a successful launch soon!
Deutsche Telekom is
present in more than 50 countries together with its subsidiaries, T-Mobile among others. With a staff of
218,300 employees, they generated a revenue of 73.1 billion Euros in the 2016 fiscal year. Europe, Africa,
Asia, North America or South America, Telekom and its subsidiaries are represented worldwide.
mquadr.at is the leading European tech company for Digital Self-Care & Customer Experience solutions in
telco business. Our products empower Internet users to help themselves without having to call the customer
hotline and support them throughout the entire customer journey: from quick product onboarding and automated
troubleshooting, Wi-Fi configuration and optimisation to a flawless daily Internet experience.
The technology and smart connection logic powering the Online Manager is provided by mquadr.at, further
increasing the level of self-service automation at Deutsche Telekom.
The Online Manager offers its subscribers a self-service software solution for easy handling of all
connection technologies and connectivity issues and an ideal support for Deutsche Telekom subscribers, at home
and on the go.
The solution includes functions such as the setup wizard, the connection manager, a notification system and
the Wi-Fi channel optimization. Thus, it simplifies and enhances the daily use for subscribers.
The Online Manager is available for Win and Mac on Deutsche Telekom’s web portal: Online Manager
In close collaboration with Deutsche Telekom AG, mquadr.at has developed an intelligent software
installation routine allowing consumers to install a useful internet software bundle without any
The software bundle includes the following Deutsche Telekom services/products:
During the installation process the mquadr.at software not only monitors the consumer’s operating system,
but also detects automatically whether and to which extent the Internet Software Package is already installed
on the consumer PC. In addition to this, it checks for possible updates to ensure that consumers always have
the current version(s) of the Internet Software Package and of its components available.
The installation process consists of the following steps:
On user’s approval, the installation starts in silent mode. It is also fully dynamic which means that only
programs will be installed that are not yet present on the client system – any older versions of already
installed software will be replaced automatically. Furthermore, all components that are necessary for the
operability of Deutsche Telekom software (like .NET or Microsoft® Silverlight™) are downloaded without
requiring user interaction.
The installer is optimised for all current Microsoft® Windows® operating systems (XP, Vista, 7). In strict
accordance to Deutsche Telekom CI/CD guidelines it has the same GUI design as the successful
'Schnellstart-DVD', and is also characterised by the same usability, reducing consumer interaction to the
The 'Internet-Software-Paket' provides consumers with a useful, consistent self-service software package for
optimising their internet access, administering all internet services efficiently and configuring their
browsers easily and without any technical knowledge.
Since March 2011, it’s available for download on Deutsche Telekom’s service portal: http://dsl-und-dienste.t-online.de/internet-programme-zum-download-software/id_12727176/index.
In collaboration with Deutsche Telekom AG, mquadr.at has developed a configuration and software assistant
that makes setting up internet access and e-mail addresses much easier for new customers and customers who want
to change their tariff. The focus of the 'Schnellstart-DVD' is the automatic configuration of the various
Speedport routers, the server-side registration of a Deutsche Telekom e-mail address and the installation of
numerous useful internet software packages.
Sequence in detail:
Additionally, the customer receives the option of installing numerous useful internet software packages,
which don't just provide help in optimising their internet connection, but also provide practical additional
services such as media management, photo software and online banking. The customer can also redeem a special
link voucher and/or take advantage of free services. An extensive security package, which can be ordered and
installed directly from the 'Schnellstart-DVD', completes the offer.
A clearly laid-out user interface gives quick access to all settings and services. The user can get support
from the setup assistant included, and is taken step-by-step through the process by videos and graphics.
The 'Schnellstart-DVD' has been a component of the Deutsche Telekom 'Willkommenspaket' sent to new
customers, tariff changers and returning customers, since January 2011 (launch date). It can also be obtained
at fairs (such as IFA and CeBIT), at Telekom's retail outlets, or via the customer hotline. 250,000 of the DVDs
are produced every month.
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