The Austrian telecommunication company T-Mobile expands its HomeNet products, the Internet for home, with
HomeNet Hybrid. The new hybrid router combines fast LTE with DSL connectivity and enhances the stability and
capacity of the broadband connection. To provide additional support, T-Mobile launches the Router Hilfe App
(router support app) by mquadr.at. This Internet self-care solution supports customers starting with the
connection and setup of the modem, all the way to Wi-Fi optimisation and the managing the Wi-Fi home network and
all important Internet topics. Based on m2suite mobile, the successful Internet self-service solution by
mquadr.at, the “Router Hilfe App” has been customised to the needs and requirements of T-Mobile, for which
future expansions are already planned.
The app can already be downloaded in the Play Store or App store:
Features and functions
Internet setup - Easy and smooth onboarding
The setup of the modem and all the necessary devices is a crucial step in getting online and strongly
affects the customer’s perception of the Internet product and of the Internet provider. The “Internet setup”
faces this challenge and helps the user from the very beginning – so that optimal support is provided with
unboxing and connecting as well as configuration of the router. This is done not only with interactive
instructions with text and images, but also with the help of automated configuration processes (e.g. setup of a
Wi-Fi connection). The app does not need an online connection for this, as it communicates locally in the home
network with the router and thus differentiates itself from cloud based solutions.
Powerful Wi-Fi tools for all Wi-Fi challenges
Internet and Wi-Fi are almost inseparable; the Router Hilfe App takes this into consideration and offers an
extensive collection of Wi-Fi tools: Starting with Wi-Fi connection setup and Wi-Fi optimisation for one or more
rooms to expert tools like Wi-Fi channel detail view and “measure Wi-Fi signal” – all Internet needs are met.
Connecting to Wi-Fi is a great challenge for many users. The Router Hilfe App leads through the connection
process (incl. support for QR codes for an easy connection setup) so that every customer can get online with
his device. In case of Wi-Fi stability or connection issues, the “multi-room analysis” helps and enables users
to set the best Wi-Fi for the entire home.
The app addresses the experts as well; with the “Wi-Fi channel detail view” they are offered a graphical
overview of the Wi-Fi channel capacity in the environment. Additionally, the “measure Wi-Fi signal” feature helps
to determine the best position for Wi-Fi devices or the modem. With a real-time graphic display users can
accurately measure the Wi-Fi reception at home.
Easy router management
Different settings on the router are often a reason for long support calls or complicated instructions. With
the Router Hilfe App, users are able to perform important parts of the administration on their own: Whether it
is something fundamental like viewing, changing and sharing their Wi-Fi data or an easy option to restart or
reset the router. Additionally, more difficult processes such as setting a new Wi-Fi password (incl. necessary
security checks) are now easily accessible via the app.
Enhanced functions for the home network
In households today numerous devices are online; not merely the smartphone but also tablet, gaming console,
smart TV and many more need to be connected to the Internet. Even for experts it is sometimes difficult to
manage that many devices. With its clear interface, the feature “connected devices” enables users to view all
devices connected to the router in a list and offers additional filter and sort functions.
“Measure LTE signal” helps users to find the best location for the router. A clear visual display shows the
available LTE reception in real time, so users can easily determine the best position for the router.
Problems with the Internet? – Diagnosis
Slow websites or no Internet at all? The search for the cause of these problems is a big challenge,
especially for users with little or no tech knowledge. The diagnosis helps to solve those problems; users can
check and see the availability of the router, the quality of the Wi-Fi connection and in general if an Internet
connection is available. They can, therefore, check the root of many problems by themselves and get all the
information they need to solve those with the app (e.g. restart the router or check the cabling).
The complete package for the daily Internet challenges
T-Mobile wants to deliver not just the best Internet experience, but also support customers in the best way
possible with a big broadband initiative and appropriate Internet products. The Router Hilfe App faces this
challenge, supports LTE as well as hybrid routers and helps with the daily problems regarding Internet and home
network. Whether it involves questions about the connection and setup of the router, the best Wi-Fi reception or
managing the Wi-Fi home network, the Router Hilfe App is always there for the customers, 24/7, 365 days a