In the course of developing a dedicated Internet setup software for Tele2UTA, a comprehensive support tool
based on the mquadr.at application m2webcenter was developed and adjusted to
the specific requirements of Tele2UTA. Again, this application is offered to Tele2UTA ADSL as well as xDSL
(ULL) customers using Easy Box hardware.
The main features of this innovative support tool include: hands-free restore process of the required
Internet connection and e-mail address, automated set-up of additional e-mail addresses, integrated support
functionalities, as well as comprehensive status reports on all relevant Internet settings. This
state-of-the-art administration tool offers users a comprehensive user interface, including a number of options
for administering various domains of any Tele2UTA Internet access and for carrying out specific connection
tests. With a single mouse click, detailed information on the client system, for example, on the device
manager, software manager or installed Internet connections, can be called up and archived with an integrated
save and print function. One of the main features of this support tool is a special report that includes data
relevant for the underlying Tele2UTA Internet connects. A detailed data sheet includes information on network
interface card and browser settings, as well as modem, connection and security settings, enabling users as well
as support agents to view all relevant parameters for the particular Tele2UTA Internet product at a glance.
The software wizards included within the Tele2UTA support centre enable, for example, the complete
restoration of the ADSL or xDSL Internet connection and of the browser, e-mail and network interface card
settings. In addition, these wizards ensure quick and easy set-up and administration of e-mail addresses. In
addition to providing a comprehensive status report and links to the Tele2UTA portal (for example, for Web
space administration or online billing, etc.), the applications is rounded off with testing tools such as Ping,
IPconfig and Telnet.
Like any other mquadr.at product, Tele2UTA support centre is equipped with the m2liveupdate functionality, which ensures that the most recent version of the
software, including any adaptations or upgrades, are immediately forwarded to Tele2UTA customers.
The mquadr.at FTP client m2ftp is included as freeware on the Tele2UTA CD,
enabling users to administer their dedicated Web space at no additional cost.