"One of our main objectives is to keep up the high standard for our costumers and further on to extend our
services analogue to the market development. Therefore we need creative and reliable partners to go along with us.
Since a couple of years mquadr.at did help us to realize lots of successful projects and is one of our most
Christian Schubert, Product Management Mass Market Internet Access Telekom Austria(Vienna, January 2007)
aon is a brand of the Telekom Austria Group.The Telekom Austria Group is the largest telecommunications company in Austria and is successfully positioned on
international markets. Besides Austria, the Telekom Austria Group has international operations in Belarus, Bulgaria,
Croatia, Slovenia, Liechtenstein, Serbia and Macedonia. More than 2.3 million fixed line customers and over 18.9
million mobile customers place their trust in products and services provided by the Telekom Austria Group. The Telekom
Austria Group has over 16,573 employees and achieved revenues of EUR 4.8 billion in 2009. source: unternehmen.telekom.at
In cooperation with A1 Telekom Austria, mquadr.at has improved the tried-and-tested internet and e-mail
assistant 'Controller' and extended it to provide a full support centre including a diagnosis and self-repair
function. The 'Controller' is based on two mquadr.at standard products, which have been adapted in accordance
with the specifications and requirements of A1 Telekom Austria:
So the user can manually perform complete system checks for all installed internet services using the
diagnostic module D.O.D. ® (Diagnosis On Demand), a built-in function of m2selfrepair. The user then
immediately receives suggestions on how to resolve the identified errors/problems. A built-in,
context-sensitive help function can be called up at any point in the application. The software even provides
useful instructions for problems 'outside' the computer (e.g., incorrect hardware wiring) with the help of
intelligent animations, step-by-step guides and downloadable FAQs.
The m2selfrepair module R.I.S.® is integrated in the latest version of the 'Controller'. This module helps
to quickly identify and automatically resolve common errors/problems at the touch of a button (e.g., faulty
e-mail settings, wrongly set network cards or proxy settings, incorrect port allocations, etc.). At present,
this function covers more than 200 typical errors, the correction of which does not require the user to have
any technical knowledge. This is thanks to the integrated Self Repair Wizards, which take into account all
Internet-relevant parameters and settings.
The 'Controller' has an intuitive user interface with a display that is now more 'streamlined' and
transparent than the previous version. This display guarantees immediate access to all the important functions.
The 'Controller' is optimised for all Microsoft® Windows® operating systems and, for reasons of security, is
automatically entered in the Microsoft® Windows® Firewall. The Status Report, another integrated function,
informs the user about all current internet-relevant settings and also serves as a reference for the customer
support department in the event it is consulted for help.
The 'Controller' is a comprehensive and stress-free package for users and ensures uninterrupted high-speed
In addition, all relevant data on the errors encountered by users and their resolution is communicated to A1
Telekom Austria via the m2reporting module, which is integrated into the 'Controller'. The following data is
This information is provided to A1 Telekom Austria in the form of anonymised, graphically compiled
statistics on a built-in Web platform, which is hosted by mquadr.at. This data can be easily exported in common
file formats (*.pdf, Microsoft® Excel) and supplies valuable information for the provider’s in-house support or
customer care department.
Since autumn 2009, two new modems, the TG787V and Pirelli V4202N, are being used by Telekom Austria's VDSL
residential customers. The new Pirelli modem allows flexible use of the ports for Internet or IP TV. This
enhancement and the fact that there is no Internet browser installed by default on the new Microsoft® operating
system Windows 7 necessitated some changes within the high-speed Internet installer. The new installer is able
to detect the problem and offers the choice of installing either Internet Explorer 8 or Firefox 3.x
automatically. Therefore this highspeed internet installer is fully compatible with Windows 7, including
support for Windows Live Mail. For the high-speed Internet installer to support both modems, amplifications of
this new hardware as well as adjustment of all connection animations (including cables, plugs and power
supplies) were required. In addition to the expansion of the modem list, procedures for correct wiring were
revised. The help texts on the new VDSL modems were revised and expanded.
Beside these numerous and visible adjustments, user-specific configurations (including W-LAN) were
implemented in the background. For the new Thomson modem, the already known Telnet interface from
Alcatel/Thomson could be used. Since Pirelli is a new hardware manufacturer, a new interface had to be found
(see also project: Modem switch software for Telekom Austria). The modem configuration was implemented in the
form of a multiuser configuration (MU). This means that username as well as password are recorded automatically
in the modem. Furthermore, all information concerning auto set-up of the wireless network connection is entered
in the modem and configured accordingly (SSID; WPA-PAK, etc.): the required WLAN key (a new WLAN key) is
generated automatically, as the original manufacture key should not be used due to safety reasons. For
automatic configuration of all WLAN settings, this key is registered in the modem and is used to establish a
secure wireless network connection. In addition, the user is able to save the generated key or print out the
information for future use.
Both new modems are TR069-suitable which is already taken into account by the high-speed Internet
A check is performed to determine whether the relevant modem has been configured by means of TR069. Should
this not be the case, the configuration is carried out automatically through the high-speed Internet
With these comprehensive adjustments, Telekom Austria can provide its customers with the latest technology
and IT developments, as well as offer appropriate support in the form of exceedingly user-friendly
Telekom Austria's aonFlex Connectionmanager for private customers has been successfully in use since April
2008 and was extended to include a new hardware manufacturer (ZTE). The goal of this project was also to
consolidate the software with the equivalent Connectionmanager for business customers ("BusinessFlex") under a
common name "mobile broadband", while at the same time still offering existing services to both business and
residential customers separately. Moreover the Connectionmanager was enhanced with important features, for
example, SMS and contact management.
For the integration of the new modem manufacturer ZTE and its mobile Internet modem (ZTE MF626), some major
new implementations and modifications were necessary in the existing software in order to ensure detection of
the mobile stock and smooth communication with it. mquadr.at played a key role in developing the firmware for
this mobile stick. All interfaces were implemented in cooperation with ZTE. As a result, it is now possible for
end consumers to use either a HUAWEI stick or a ZTE stick on one and the same system. This is especially
relevant for Telekom Austria customers who receive a new mobile Internet modem because, for example, they have
lost their present stick. Furthermore, the existing Connection-manager had to be adapted to include:
During the consolidation of Connectionmanager products for Telekom Austria's business and residential
customers, it was important to offer both groups different content despite the common software. Based on the
entered data, it is possible to differentiate residential from business customers. So after the entry of the
user data and depending on that information, various options and content is available only to the specific
group of customers (for example, Help, guidance and contact information).
Another modification within this connection management software relates to the alternation of networks by
default. In order to reduce data traffic within the own network, a so called "Offload" module was included.
This enables the customer to adjust the behaviour of the software if another mobile 3G/ wireless network is
found (for example, Hotspot, WLAN or LAN). The customer may choose to either disconnect automatically and use
an alternative connection, or to just receive a notification about the availability of an alternative Internet
Alongside the existing dashboard functions (display of online/offline status, type of connectivity, roaming
status, up- and download speed, quick links, etc.), an extensive SMS management tool (including address book
for easy administration of all contacts) was implemented. These enhancements enable the customer to easily
manage (linked) SMS (send, receive, delete, file, etc.) and to organise contacts (create, change, delete,
search, import, export, etc.). To prevent any data loss or in the case that a new Internet modem is in use,
both modules store the data locally on the computer.
Since September, Telekom Austria has offered its ADSL broadband customers a new set of modems. Of course,
the transition to the new hardware should be made as simple and as user-friendly as possible for these existing
So a particular modem exchange software, which performs precisely this task and may also be used for
Wi-Fi-enabled modems or wireless Internet connections, has been developed based on m2modemconfig.
The application reads out all relevant data from the modem currently used and stores it encrypted on the
user's computer. The exported configuration data as defined by Telekom Austria contains all relevant settings
needed for a smooth Internet access (such as customer ID etc.).
Subsequently the old modem may be disconnected and the new one plugged in. If not all components are wired
correctly, the application displays the missing step to the customer (see m2animate).
Once the new hardware is properly connected, the configuration of the new modem is done automatically and
without user interaction, using the previously exported settings and data. A concluding functional check will
be performed and the customer is informed about the successful modem change.
This new software enables Telekom Austria customers to upgrade to the latest modem models and supports the
As of now, this modem switch software is available for download on Telekom Austria's customer portal.
As an ideal supplement to "Telekom Austria Business Access", Telekom Austria now offers mobile broadband
("BusinessFlex") in their B-to-B segment. mquadr.at created custom software for the set-up and configuration of
mobile broadband Internet access. Depending on the availability of certain broadband access types, the customer
may utilise Telekom Austria Business Access easily and at any time either stationary via cable or WLAN, or
mobile when travelling.
On the one hand, this BusinessFlex software developed by mquadr.at performs the installation and
configuration of mobile broadband Internet. Integrated hardware animations for the
correct cabling of the mobile broadband modem as well as for the insertion of the SIM card provide quick
and comfortable Internet access set-up.Software and hardware configuration (for example, HUAWEI E180) are both
taken into account equally. On the other hand, BusinessFlex is a comprehensive connection management
application supporting a broad list of useful supplementary features alongside management of the mobile
HTML help for the Internet set-up as well as for the BusinessFlex application itself supports the customer
in all areas, providing operation hints and a wealth of information about mobile broadband and
After successful installation, "BusinessFlex" runs as a permanent service in the background and communicates
with the customer via the status bar or via its own application window. A clearly laid out collection of links
provides the user access to many useful functions. In the preferences panel, a user-specific customisation can
be carried out from the activation of PIN input and roaming through to network selection.
The link bar allows direct control of the following services: Web fax, Web SMS, e-mail, opening of the
default Internet browser and access to the preferences panel. WLAN Interface is a special feature that can be
accessed directly from the link bar. It lists all available wireless networks and the user can easily add the
computer to one of them with a click of the mouse.
With "BusinessFlex", Telekom Austria's business customers are supported in the best possible way when
accessing the world of mobile Internet.
mquadr.at developed a comprehensive software solution for Telekom Austria TA AG´s recently launched
"aonFlex" product, which combines "broadband Internet via landline" (ADSL/Wi-Fi) and "mobile
broadband Internet" (3G) and thereby allows aon Internet customers to use both technologies at any time
with only one customer ID.
mquadr.at's Internet set-up software combines both access technologies in a single installer and
automatically installs and configures these access technologies on the customer's system. This is the first
ever combined product to support and offer both conventional broadband Internet access via landline as well as
mobile broadband Internet access. This solution gives Telekom_Austria customers convenient, round-the-clock
Internet access based on the respective broadband access technology that is available (landline/Wi-Fi/mobile):
Users are either connected via a network cable or Wi-Fi (fixed connection) or they can utilise mobile broadband
mquadr.at's Internet installation software (m2webalizer) serves as
both the the broadband Internet via landline installer and the mobile broadband Internet installer. As usual,
all the settings and configurations required to successfully set up Internet access are covered by the
software: These range from the hardware installation including set-up
animations, automatic modem searching and modem or Wi-Fi configuration
to the client-side configuration of the customer's complete system according to Telekom_Austria's requirements.
Equal attention is paid to the configuration of the supported hardware (for example, mobile broadband modem
HUAWEI E270) and software.
In order to make it as easy as possible for customers to actually use and switch between these broadband
technologies, a special "connection manager" and so-called "guard software" have been developed for Telekom_Austria and integrated into the
The "aonFlex Dashboard" with the integrated "aonFlex Connection manager" serves to configure
and control the mobile network access once it is successfully installed onto the customer's system. In
addition, all common functions such as PIN input, automatic network selection through to the administration of
the respective access technology are clear and simple to use.
The task of the "aonFlex Guard" guard software, on the other hand, is to ensure automatic switching
to the available or preferred network access technology (landline/Wi-Fi/mobile), so that customers are not
required to do this themselves: As soon as the Wi-Fi reception area is left, and the customer agrees when
prompted, the software automatically establishes a mobile Internet connection via the mobile broadband modem
With the most recent enhancements to aonController, which include adjustment of the current design and the
integration of powerful diagnostic and self-care functionalities, this comprehensive Internet administration
tool was transformed into a state-of-the-art support tool that clearly stands out on the Austrian ISP
Besides the great number of functions so far implemented, aonController has now reached a completely new
stage of automation. To mention one example, aonController has impressed with its server-side Mailbox Manager.
This specific feature enables users to register and administer any e-mail addresses on Telecom Austria's
servers and simultaneously manage (set up, modify, delete) all e-mail accounts locally on the client PC. In
addition, existing e-mail addresses that have previously been set up on aon servers can be immediately set up
within the selected e-mail program, without aon customers having to carry out any complicated manual
However, the most recent innovation called diagnosis and selfrepair provides aon customers with a range of
new possibilities to solve any problems with their Internet connection quickly and independently. In the case
of problems with the aon Internet connection, existing e-mail accounts or modem or router settings, a single
mouse click suffices to start a comprehensive diagnosis process. This system check delivers a detailed
description of all existing faults and incorrect settings, including a matching diagnosis code. Using the new
one-button repair function, users are then able to repair these errors automatically without having to engage
in a tedious search for errors or any manual correction of faults.
If an automatic repair is not possible, the automatically generated error/diagnosis code enables call centre
agents to quickly determine the problem and give competent advice. Within seconds, the code gives information
on the current status of the client system (operating system, Service Packs, etc.) and defines the exact area
in which the error is occurring.
In the next phase of enhancements to aonController, users will receive direct access to a Telecom Austria
online knowledge database, which will provide more detailed information on the nature of faulty settings and
possibilities for repairing them.
This innovative support tool is immediately available to aon customers. For the first time, Austrian
Internet users have the chance to really help themselves. Thanks to the well-known live update functionality,
all existing aon customers can discover the true promise of these innovative improvements!
For the planned relaunch of all aon broadband Internet access products, mquadr.at was asked to carry out an
update of the aonInstaller for aonSpeed and aonPur. In doing so, mquadr.at on the one hand integrated a new
interface design, which was provided by Telekom Austria. On the other hand, the complete installation routine
was simplified as far as usability and error-proneness are concerned. In addition, aonInstaller was also
equipped with a number of new functionalities. Results gathered from extensive usability research were for the
first time taken into account in the design of the new Internet access software in order to achieve a higher
degree of consumer acceptance: Thus, the standard aonInstaller installation process for aonSpeed and aonPur was
simplified so that the user is no longer required to carry out any manual selection during Internet set-up.
The past has shown that many users are uncertain when it comes to modem selection or deciding between single
and multi-user set-up; as a result, the selection of these items was omitted. aonInstaller automatically
recognises which modem is connected to the user's system (based on its configuration) and determines the
required configuration without the user having to interact in any way. The user can, of course, adjust the
initial basic Internet configuration via aonController at any later point in time and easily switch between
single and multi-user operation, for example.
In addition, aonModemconfigurator was integrated within aonInstaller, and now runs automatically instead of
having to be started as an additional, independent software application. The newly designed HTML Help guides
users step by step through the installation. The user is able to access the Help pages at any point during the
set-up process in order to obtain further comprehensive information.
With the relaunch of aonInstaller, Telekom Austria also offers its customers another new service: During the
initial set-up of the user's system, a specially pre-configured FTP client, which has been adapted to Telekom
Austria?s design requirements, is automatically installed on the user's system. This application enables users
to easily access their dedicated Web space and administer it without requiring any technical skills!
Last but not least, aonInstaller has also been technically prepared for future support functionalities. This
involves customised backup and restore processes based on initial backup files that aonInstaller automatically
creates and saves during initial Internet set-up.
In order to offer aonPur customers a fully automated installation and set-up of their Internet access,
browser and e-mail client, the existing aonInstaller for aonSpeed was graphically adapted and considerably
improved as far as program logistics and usability are concerned. As usual, the user can select between a
standard and custom installation: During custom Internet set-up various software add-ons are offered, such as
aonController, aonFotobuch or aon.tv configurator, as well as the alternative browser Mozilla® Firefox. The new
aonInstaller for aonPur supports any ADSL access types (Ethernet, USB and Wireless) and also includes the
option to choose between single- and multi-user configuration: aonModemconfigurator sets up the modem or router
automatically according to the user's requirements. The following Alcatel ADSL modems are automatically
configured for single- or multi-user operation without requiring manual set-up by the user: Alcatel ADSL 510,
546, 570 and 585. With the help of a clearly arranged, visual modem selection, the connected modem/router
configuration can be carried out anew at any time with just a single mouse click, for example, to set up any
other type of aonSpeed Internet access or when switching from a single- to a multi-user product.
As part of the relaunch of its ADSL product portfolio, Telekom Austria commissioned mquadr.at to revamp the
Internet setup software m2webalizer. aonInstaller was thus completely
redesigned and equipped with a number of new features to enable simple and user-friendly set-up of any aonSpeed
Internet account. In addition, aonSpeed online registration was integrated within the set-up routine in such a
way that users can surf the Internet via a temporary aonFlash (dial-up) account until the ADSL connection has
been established and the relevant hardware set-up has been completed by Telekom Austria.
As usual, customers can choose between a standard and custom installation: During custom set-up, various
software extras such as aonDialerControl, aonFotobuch or aon.tv configurator can be selected for installation.
Accordingly, Mozilla® Firefox is offered as an alternative to Microsoft® Internet Explorer. As well as the
relevant Internet connection, the selected browser and e-mail client are configured accordingly.
aonInstaller for aonSpeed supports any ADSL access types (Ethernet, USB and Wireless) and offers single and
multi-user installation: Whichever product the user prefers, the modem is always configured automatically by
aonModemconfigurator. With the introduction of a new generation of modems by Telekom Austria,
aonModemconfigurator was enhanced with a series of additional new features, such as the improved modem
selection or switching between single and multi-user mode.
In line with the launch of the new aonSpeed generation in September 2005, aonModemconfigurator was adapted
to the new Telekom Austria design and equipped with a new, more user-friendly modem selection. In addition,
upgraded versions of Alcatel SpeedTouch modems (SpeedTouch 546(i) and Alcatel SpeedTouch 585(i)) have been
integrated, enabling easy configuration of all current Alcatel ADSL modems supported by Telekom Austria. The
new aonModemconfigurator enables configuration of single and multi-user mode and allows the user to easily
switch between different access technologies. It goes without saying that aonModemconfigurator also includes
mquadr.at's live update functionality, and can thus be easily updated and
extended to include new modems.
During aonSpeed setup, aonModemconfigurator is automatically installed on the user's system so that the
application can also be accessed directly at any later point in time.
As from now, the newly revised administration tool aonController for aonSpeed is automatically installed on
the user's system during the set-up of any aonSpeed ADSL account. aonController offers a wide variety of
functionalities for administering all kinds of information as regards broadband Internet access: Details on the
user's system, such as installed devices or software, or information on installed Internet connections can
easily be read out; with the help of integrated functions for printing and saving data this information can
also be archived for later use. webspace.
aonController for aonSpeed includes dedicated wizards, which enable recovery of any standard aonSpeed
Internet connection with just a single mouse click. In addition, aonModemconfigurator can be accessed via
aonController, enabling easy switching between single and multi-user mode. A specific link within the Mailbox
Manager takes users to the aon portal to create and administer new e-mail accounts directly on the server. For
local administration of multiple e-mail accounts or different e-mail clients, aonController for aonSpeed also
offers adequate solutions.
For the first time, the user password is automatically entered within the relevant Microsoft® Outlook
Professional e-mail account, so that the user does not have to authenticate manually when first starting the
program. Various links leading to the aon customer area enable easy Web space set-up, quick product swap within
the Telekom Austria portfolio, as well as efficient access to online statistics and the download area, where
additional software tools, such as aonDialerControl and aonVirenchecker are presented
aonController for aonSpeed is equipped with the ultimate mquadr.at live update functionality, which ensures
the product is always up to date and enables Telekom Austria to effortlessly inform their customers about
innovation and changes within the product portfolio.
For the planned relaunch of aonFlash Internet access products, the relevant installation software underwent
a complete redesign. Alongside adjustments to the new corporate design of Telekom Austria, all interfaces were
redesigned in such a way that users can easily keep an overview of the individual installation steps. In its
new, user-friendly and self-explanatory form, users can either set up an Internet account with existing user
data or register online for a completely new aonFlash account. Special attention has been paid to user-specific
requirements during the selection of set-up type: In addition to a standard configuration including the
installation of predefined software, aonInstaller also offers a custom set-up, which enables the selection of
various additional services. During the set-up of their aonFlash account, customers can thus install our
innovative dialer protection software aonDialerControl, the new aonInformer, the clearly arranged
administration software aonController, as well as aonToolbar. Besides actual Internet access, Telekom Austria
customers are thus provided with a comprehensive package of services that perfectly meet the needs of dial-up
As a substitute for our well-known e-controller (Internet command
centre), aonController is installed automatically on the customer?s system during set-up of an aonFlash
Internet account. Designed in a completely new, concise form, aonController offers a series of functions for
administering essential information and tasks associated with aonFlash. The application includes details on the
user?s system (taken from the device manager and the software manager; list of existing Internet connections),
as well as specially designed wizards for restoring aonFlash standard configuration. Links to the aon customer
area facilitate Web space set-up, and enable customers to quickly switch over to different Telekom Austria
products and create new e-mail accounts. For local set-up of e-mail accounts, a special wizard is integrated
within the Mailbox Manager, which quickly saves new data within the relevant e-mail client. A dedicated area
offers various software bundles for download, for example the aonInformer, which, together with the online
statistics, provides comprehensive information on the remaining online time quota of each aonFlash Internet
account. AonController is also also equipped with the new live update
functionality, which ensures the product is always up to date: Hence, Telekom Austria can guarantee home
delivery of any improvements and changes made to aonInformer
To permanently provide customers with an exact overview of their used and still remaining online time, the
brand-new aonInformer is included in the new aonFlash software package.
When starting Microsoft Windows, aonInformer is activated automatically a clearly arranged user interface
for administration can be easily accessed via a tray icon. The interface offers comprehensive support
information, and provides configuration options that allow the user to set notification intervals or the colour
and transparency of the aonInformer message box, for example. Once a customer begins surfing the Internet via
their aonFlash Internet account, a dedicated aonInformer message box provides regular information on the
already used and still available online time for the current month. In addition, aonInformer is equipped with
the aonUpdate function developed my mquadr.at so that future updates of the application can be automatically
made available to aonFlash customers. As a result, aonInformer helps Telekom Austria customers keep a check on
their time credits and guarantees online time settlement to the second.
Together with the redesign of the complete aon product portfolio, mquadr.at's new product development
aonUpdate was incorporated into all new Telekom Austria applications. As from now, aonController, as well as
aonInformer, aonDialerControl and aonUpdate itself can be updated at any time. As soon as one of the
above-mentioned applications is up and running, aonUpdate automatically checks the server for existing updates
to any installed Telekom Austria application. Users can easily select the required updates and download them
with just a single mouse click.
The advantages of aonUpdate are obvious: If any of the installed applications is altered in any specific way
or additional features are added, the new developments can be easily and quickly provided to customers. With
upgrades to existing software versions available at the push of a button, users no longer have to install a
completely new application, resulting in reduced response times, improved customer service and products that
are always up to date. aonUpdate has the unique quality of updating a range of installed programs within a
single application and therefore represents a valuable enhancement to the overall aon product portfolio.
The adjustment of all Internet products to Telekom Austria?s new corporate design also necessitated a
redesign of the aonVirenchecker installation software. For it to blend in with the overall product portfolio,
the set-up routine was optimised in such a way that users are informed at all times about each individual
installation step. User interfaces are arranged more clearly and the support information provided within the
application is now more easily accessible. In addition, the installation process of AonVirenchecker has been
improved so that the set-up can be completed even faster and more efficiently.
aonDialerControl was developed by mquadr.at as a protection suite against unwanted, expensive Internet
diallers.With the help of aonDialerControl, connections present on the user's PC can either be placed on a whitelist
(for authorised connections only) or alternatively they can be blacklisted (for connections that must not be
used for dialling into the Internet). In addition, aonDialerControl is equipped with an alert function: The
set-up of new connections is monitored and a warning is issued if diallers attempt to install themselves onto
the customer's system. Any dial-up attempts arising from blacklisted diallers are stopped. Various additional
functionalities such as dial-in documentation via dialler-log, easy inspection of all connections on the PC,
quick delete functions for erasing unwanted connections, etc., offer consistent protection against expensive
dial-in numbers. aonDialerControl is offered free of charge to all Telekom Austria customers at kundenbereich.aon.at
In the course of introducing new ADSL hardware to the Austrian Internet market, Telekom Austria released a
new edition of its AonSpeed products (broadband Internet access based on ADSL). For this purpose, mquadr.at was
commissioned to redevelop the whole range of AonSpeed set-up software. In connection with the automatic,
country-specific configuration of ADSL modems (modem set-up), the latest version of m2webcenter was deployed, which, in combination with m2webalizer, performs the complete set-up and configuration of Telekom Austria's
ADSL Internet access products.
Supported access technologies:
In co-operation with Telekom Austria and Alcatel Austria (SpeedTouch Series).
For the new edition of AonFlash Internet access software, the Web-based AonFlash online registration was
incorporated into the fully automated Internet set-up software m2webalizer. During the set-up of AonFlash, the
user can easily register his/her access product, install it, and at the same time have the relevant settings
implemented on his/her PC.
A special feature is the integrated recovery function (backup), which can be used by existing AonFlash
customers to easily reset their Internet account or set it up on another system.
As part of the co-operation between Telekom Austria and IKARUS Software, the Austrian market leader for
virus protection software, mquadr.at designed new, superimposed set-up software for IKARUS Virus Utilities.
This newly developed program forms an inherent part of Telekom Austria?s AonVirenchecker product and enables
correct set-up and configuration on any client system.
To benefit from the comprehensive range of video on demand services at www.aon.tv. Telekom Austria, customers need to adjust specific settings on their PC.
Thus, mquadr.at was commissioned to design an application that provides support, ranging from system checks and
analysis, to automatic configuration of the customer's system and download or installation of missing
components. In order to carry out the required configuration, an initial system check is required. Based on
that information, all settings relevant for video on demand are configured automatically. This change in
settings affects Media Player (rendering functions, updates, streaming protocols, proxy settings) on the one
hand, and Microsoft® Internet Explorer on the other. If certain components are missing on the user's PC, aon.tv
configuration software takes care of automatic download and installation support.
aon.tv configuration software is offered to Telekom_Austria customers at www.aon.at and within AonSpeed installation software, designed by mquadr.at
Since Telekom Austria requires changing dial-in numbers for AonPuls, AonEconomy, AonClassic and AonComplete,
mquadr.at was commissioned to create an application that enables users to convert the respective number as
quickly and as easily as possible. By means of a specific numbering system, the migration software identifies
relevant dial-in numbers on the customer's system and with a single mouse click replaces all the numbers that
will not be available in future. All other dial-in parameters remain unchanged. Since any future dial-in
attempts are carried out via the new number, Telekom Austria customers are not affected by the planned
deactivation of obsolete numbers.
The migration software developed by mquadr.at is available as a download and as a Web application at
For future co-operation with PC manufacturers and distributors, the new preloading software AonInternet was
created, which enables customers to quickly and easily register and set up AonSpeed (ADSL) or AonFlash
(Dial-in) Internet access.
After having successfully completed AonFlash online registration, users can set up and configure their
Internet connection and immediately start surfing the Internet. For the broadband products offered by Telekom
Austria, an online sign-up area is included: After all relevant access data has been sent to the customer and
all required technical infrastructure has been established, AonInternet enables users to easily configure their
ADSL Internet access with just a few mouse clicks.
AonInternet is continuously in use as part of Telekom Austria's cooperation with partners such as Hofer or
Computer Tischler and many more.
In order to offer its customers the ultimate online gaming experience, Telekom Austria created AonSpeed
Netgaming, a bundle combining the broadband product AonSpeed with Xbox or Playstation 2. In addition to the
configuration of ADSL modems, mquadr.at also adapted the settings that are automatically made on the user's PC
in the course of setting up AonSpeed. Once again the project was carried out to the utmost satisfaction of
Further information can be found at: www.aon.at/netgaming
As part of planned co-operation between Telekom Austria and renowned PC suppliers all over Austria,
mquadr.at was commissioned to develop the AonFlash Preload product. Personal computers sold by Media Markt,
Saturn, Cosmos Köck, Niedermeyer, Hartlauer, Vobitech, Medion, Conrad, Quelle, MS Internet and Gericom were
equipped with the new m2webconfigurator software for quick and trouble-free
access to the Internet.
The research co-operation "Enabling Broadband" undertaken by Telekom Austria and the consulting agency
Leupold & Leupold focused on researching new methods and processes for market-oriented development of new
technologies, which consequently should be implemented in Telekom Austria's process and project management. The
main focus was the fast-growing broadband Internet market segment and its relevant consumer products.
For the exemplification and illustration of the theses posted in this project, which take the form of
executable prototypes, mquadr.at was included in the research team as software developers with many years of
experience. Some of the planned prototypes have already been put into practice.
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