UPC is one of the leading providers of communication and entertainment
in Austria and Switzerland.
Austria supplies roughly 650,000 households with over 1.3 million services
(as per December 2014) with its own Fiber Power network – one of the most advanced
fiber-optic networks in Europe. Almost 1.3 million customers in Switzerland place their trust in the wide range of UPC products
for TV, Internet, telephony and mobile communication.
The combined regional
organisation Austria/Switzerland generated a revenue of CHF 1.72 billion in 2016
with more than 2500 employees. UPC is a subsidiary of Liberty Global.
The Wi-Fi Optimizer is a user-friendly tool that calculates the
best Wi-Fi channel for fast internet surfing and configures the optimal settings
for the user automatically. In a few simple steps, users are able to optimize their
Wi-Fi connection on their own.
Wi-Fi Optimizer examines all networks in the vicinity and identifies the ideal channel
for the user. If interested in more detailed information, the user is provided with
an expert view where all the possible channels and their current capacity are displayed.
Here, additional rooms or locations can be analysed in order for users to enjoy
a smooth Wi-Fi connection everywhere in their home.
aids in reducing help desk calls and delivering excellent customer experience.
UPC Austria has decided to convert from the internet protocol
IPv4 to IPv6. Designed to overcome many limitations of IPv4, this conversion leads
to several advantages such as a larger IP address pool, more efficient routing,
higher security and a more robust quality of service (QoS). As this migration will
cause some changes in the email settings, mquadr.at has adapted its email components
and supplied UPC Austria with a new software tool: the Port Switcher.
this standalone tool UPC will offer their customers an easy and secure way to switch
existing email accounts from port “25” to port “587”.
With the Port Switcher the input of the user is brought
to a minimum as the application itself automatically converts all essential settings
(SMTP Port, user name, password, etc.) of the incoming and outgoing mail server
and their ports. In just a few seconds, this tool guides the users through a couple
of steps, leading them to a functioning email account. Subsequently, the user does
not need to waste time and patience by calling the support center for help.
can automatically verify and convert their email settings accordingly for numerous
email accounts and various email programs. To make the process even easier, UPC
Port Switcher offers helpful tips and explanations for the user. The Port Switcher
is available for Windows and Mac.
the Wi-Fi Optimizer, upc cablecom offers its customers an easy to use software to
analyse and configure the optimal Wi-Fi channel.
self-care solution developed by mquadr.at helps to treat overloaded Wi-Fi channels
and regain the full performance of the Wi-Fi home network. At the same time it ensures
a stable Wi-Fi connection, fast independent problem solving by the users and higher
For years, UPC Austria has trusted in proven software solutions
from mquadr.at. Therefore, mquadr.at was commissioned to customise the revolutionary
internet installation software m2webalizer, which is already successfully in use
at UPC Hungary, to the needs of UPC Austria. So a complex new application the "UPC
Install Master" came into being.
is done in five steps: First, the customer has to choose his/her access mode (LAN
or WLAN) and, according to the access technology they chose, is guided through the
correct cabling of their hardware. These step-by-step instructions are displayed
in detail. The type of modem can be found in a modem list. Then the cabling is checked,
relevant driver software is installed if necessary, and the LAN configuration is
performed. In doing so, the network card is configured and various security settings
(firewall etc.) are set on the customer's system. Basically, all relevant Internet
options are set automatically, so the customer is able to surf smoothly and safely
via his/her new cable Internet connection. After a successful connection test, the
user may among other things choose the following options:
Once the customer has set up his/her Internet
access, he/she will receive an extensive status report. This report provides comprehensive
information on the current state of the user PC. This information is particularly
useful if an error occurs and a call center agent is helping to solve this problem.
It thus becomes easier to find the cause of the problem and eliminate the fault.
The status report is always positioned within the application in the same look and
feel irrespective of which operating system is in use, so call center agents can
be provided with information very quickly. Additionally it can be saved in a document
Within the Install Master, UPC also offers the possibility
to subsequently configure e-mail addresses within the installed e-mail program on
the local system. The user has to enter his/her user data and, after successful
configuration, receives a summary of all relevant settings which may be saved in
a document or printed for future use.
The Fiber Power Optimizer is
available to the customer while installing the Internet. This program optimises
the user system (for example, TCP/IP settings) so that it is ready for the high
speed of chello Fiber Power. Therefore, the existing settings will be saved so that
they can be activated again if the Fiber Power Optimizer is uninstalled.
in all m2webalizer-based products, a context-sensitive Help is included in the UPC
Install Master and can be accessed at any point in the software.
of the leading provider of cable-based services in Switzerland receive a unique
set-top-box solution – combining modem, Digital TV box with streaming-services,
HD recorder and router into a single product: the Horizon HD Recorder.
receive a quick and easy to use guide for the configuration process: the Horizon
Assistant by mquadr.at. The Horizon Assistant is based upon the acclaimed » Internet-setup software m2webalizer and
redesigned with a brand-new customized user interface. upc cablecom guarantees a
perfect customer experience deploying the Horizon Assistant, getting the most out
of an exceptional product.
In order to provide further assistance,
the entire configuration process – including all instructional videos – is viewable
on the web and can be accessed easily from smartphones and tablets.\ » Horizon Assistant on the upc cablecom website
The Horizon Assistant serves an important function: to perfectly
assist new customers of upc cablecom, who decided for the Horizon HD Recorder, in
the process of setting up and configuring their Horizon HD Recorder, installing
Digital TV, Internet access and telephony. All of that is an integral part of the
self-install package. Horizon Assistant will be provided on a separate DVD included
in the packaging of the Horizon HD Recorder.The Horizon Assistant is tailored
carefully to perfectly fit Horizon’s branding standards and look & feel. New customers
can easily set up all included services (Internet, Digital TV, telephony): Once
the DVD is inserted, the Horizon Assistant guides customers quickly and comfortably
through the process of installing all provided services as well as configuring the
selected browser and email client. Furthermore the Horizon Assistant is shipped
with a variety of useful tools and written manuals. The Horizon Assistant also fully
supports all four languages currently in use by upc cablecom (German, French, Italian
and English) – customers may switch between these languages at any given time.
animated video instructions explaining the setup and installation process of the
Horizon HD Recorder are also available for online access from a web page. Using
any smartphone or tablet (iOS on iPhone or iPad, Android phones and tablets) you
can view these instructions at any time and from anywhere. Readily available instructional
videos ensure both, a flawless installation process and a perfect customer experience.
upc cablecom, the largest cable network provider of
Switzerland, supports its customers in the installation and configuration of Internet,
digital TV and telephony in all combinations – with precise animated cabling visualisations,
video tutorials and automatic hardware installation in a single software application.
This application is a customised version of m2webalizer, the do-it-yourself Internet
installation software. The upc cablecom assistant is available for both Microsoft
Windows® and Mac OS X.
upc cablecom has decided to opt
for a solution by mquadr.at to support all new customers in the installation of
all products. No matter what product needs to be configured: just insert the DVD
into the drive, and the upc cablecom assistant guides the end user through the installation
and configuration of all the products and hardware. Additionally, the installation
DVD provides useful extra software, written help guides, additional services and
the option to automatically connect further computers through Wi-Fi. In addition,
the customer may choose any of the four languages supported by upc cablecom (German,
French, Italian, English) at any time.
application offers full support of so-called "Triple Play", the combination of
Internet, digital TV and telephony. The upc cablecom assistant as a single application
covers the configuration of any product and any combination of products and hardware.
Due to the clearly arranged pre-selection and automatic detection of connected hardware
(modems, set-top boxes), only relevant cabling guidance is shown to the end user.
Detailed guides and animations are available for set-top boxes as well.
upc cablecom assistant contains more than 250 different animations in order to account
for any possible combination. The animated cabling instructions are dynamically
compiled, based on the following factors:
All animations have been designed for
easy web implementation (for example on a support website).
The internet installation
and configuration software designed by mquadr.at for Swiss cable provider upc
\ cablecom is now available for Mac users as well. The application has the same
features as the Windows® version:
is optimised for Mac OS X (version 10.6 and higher) and available in 4 languages
(German, French, Italian. The software supports Safari, Mozilla Firefox and
all current e-mail clients: Apple Mail, Mozilla Thunderbird (versions 3.x –
5.x), Microsoft® Entourage (Office:mac 2008) and Microsoft® Outlook (Office: mac
With this new version of the upc cablecom installer, Mac
users are provided – for the first time in Switzerland – with a complete automated
internet setup routine that contains hardware, WLAN and e-mail configuration alike.
The software matches perfectly with the upc cablecom E-Mail Assistant, which
has already been in use for a year now. With these two tools, upc cablecom
offers its Mac customers a carefree package for easy setup and trouble-free operation
of their internet connection and all related services.Both versions
(Windows® and Mac) are available for download on the upc cablecom portal; they will
also be delivered on a hybrid DVD.
the newest version of the Internet setup software developed for cablecom by mquadra.at, the
“cablecom installer 2009 – hispeed disk 5.6,” mquadr.at designed an e-mail assistant
for the Swiss firm that will be launched in November 2010.The cablecom E-Mail-Assistent
is available from the service section of the company website, and enables users
to easily set up e-mail addresses.After download it starts automatically and
takes consumers in easy steps and in four languages (German, French, Italian and
English) through the configuration process. After a cablecom e-mail domain has
been selected from a drop-down menu, the E-Mail-Assistent locally sets up one or
more e-mail addresses, as soon as the customer data has been checked – and the
program doesn't even have to be installed (it can also remove all traces of itself
from the user's system on completion of a successful setup, if so desired).
cablecom E-Mail-Assistent works on both Microsoft Windows® systems (from Windows
XP, SP 2) and Mac OS systems (from OS X). It is the first application in the Swiss
ISP sector to be available for both platforms.
Under Microsoft Windows®
the assistant supports the following e-mail clients:
ISP requirements, among others, have been implemented:
same functions are available under Mac OS and the following e-mail clients are supported:
This lean application does not
require any knowledge on the pert of the user and will contribute considerably
to minimising support enquiries about e-mail accounts.
For years, UPC Austria (as well as its subsidiary company
2inode) has trusted in proven software solutions from mquadr.at. Therefore, mquadr.at
was commissioned to customise the revolutionary internet
installation software m2webalizer, which is already successfully in use at
UPC Hungary, to the needs of UPC Austria. So a complex new application the "UPC
Install Master" came into being.
Besides initial Internet installation,
additional features are included:
Internet installation is done in five steps: First, the customer
has to choose his/her access mode (LAN, WLAN or USB) and, according to the access technology
they chose, is guided through the correct cabling of their hardware. These step-by-step
instructions are displayed in detail. At the express request of UPC, animations
were excluded from the software. If the user chose USB configuration, he/she will
be asked to select his/her cable modem. The type of modem can be found in a modem
list. Then the cabling is checked, relevant driver software is installed if necessary,
and the LAN configuration is performed. In doing so, the network card is configured and
various security settings (firewall etc.) are set on the customer's system. Basically,
all relevant Internet options are set automatically, so the customer is able to
surf smoothly and safely via his/her new cable Internet connection. After a successful
connection test, the user may among other things choose the following options:
all Internet and e-mail settings, a simple "one-button recovery solution" may
be used. This means: Push one button and all LAN and WLAN settings will be reset
to the default settings defined by UPC.
Once the customer has set
up his/her Internet access, he/she will receive an extensive status report. This
report provides comprehensive information on the current state of the user PC. The
listed settings are itemised as follows:
Each category provides information
about the hardware in use as well as various settings and predefined parameters. This
information is particularly useful if an error occurs and a call centre agent is
helping to solve this problem. It thus becomes easier to find the cause of the
problem and eliminate the fault. The status report is always positioned within
the application in the same look and feel irrespective of which operating system
is in use, so call centre agents can be provided with information very quickly.
Additionally it can be saved in a document or printed.
Install Master, UPC also offers the possibility to subsequently configure e-mail
addresses within the installed e-mail program on the local system. The user has
to enter his/her user data and, after successful configuration, receives a summary
of all relevant settings which may be saved in a document or printed for future
The Fiber Power Optimizer is available to the customer while
installing the Internet as well as in the form of a silent installation. This program
optimises the user system (for example, TCP/IP settings) so that it is ready for
the high speed of chello Fiber Power. Therefore, the existing settings will be saved
so that they can be activated again if the Fiber Power Optimizer is uninstalled.
in all m2webalizer-based products, an extensive context-sensitive Help is included
in the UPC Install Master and can be accessed at any point in the software.
"cablecom-installer", developed by mquadr.at on the basis of our internet
setup wizard m2webalizer and successfully in use for many years, has been continuously
expanded and adapted not only to the technical advancements of mquadr.at but also
to the altering requirements of cablecom. The basic features and the functionality
of this Internet- installation software will be described below. Here you can quickly
find an overview on the latest developments:
The most recent software
release of the Internet- installation- assistant of cablecom mainly includes the
following new features and hardware:
The new hardware was,
on the one hand, integrated into the software in the form of clear Flash- animations
and, on the other hand, a technical integration was carried out, namely the automatic
configuration of the router, in order to make the installation of a wireless LAN
as easy as possible for the customer.
The next expansion stage of the
cablecom- installer is already being implemented. With this release (end of 2009),
the following devices will be supported:
The cablecom installer disk is a brilliant
example of the great acceptance of automatic Internet- installation- software by
end- users. Through the automation of all essential installation- processes and
constant technical development, as well as through timely adaptation to new operating
systems, browsers and e-mail clients and the exact adjustment of the software to
the requirements of cablecom, the cablecom installer ensure higher customer satisfaction
and reduction in support cost.
cablecom's Internet installation
software, created by mquadr.at and proving itself in the field since 2007, has
been enhanced and improved. The latest upgrade, version 5.3, includes the following
features and adaptations, driven by the technical advancements of mquadr.at products
and by extended requirements of cablecom. Thus, numerous improvements have been
included simply for reasons of usability, providing cablecom customers with increased
comfort as well as a fast and secure Internet connection set- up.
Thanks to the existing software
maintenance agreement, the majority of improvements could be integrated without
additional costs for cablecom.
mquadr.at created a new Vista-compatible
"cablecom installer" for the Swiss provider cablecom GmbH, which installs its
cable-based Internet access products with a variety of innovative features and functions.
solution enables quick and easy installation of the cable Internet access products, including
the set-up of e-mail addresses (client side) and their automatic registration (server
side), as well as the easy set-up and configuration of a "wireless network connection".
Particular attention was paid to secure, easy and quick installation, as well as
to helpful additional features such as the installation of additional software or
the fully automatic WLAN configuration.
The most important features
are as follows:
At the beginning of 2009, the Internet set-up routine "inode Companion",which was
successfully introduced to the market a couple of years ago, was completely revised and
adjusted to the new design requirements of UPC Austria.
complete change in its corporate design (GUI, banners, logos, labelling and editorial
content), all software components included within this Internet access and support
tool were completely upgraded. As regards modem configuration, mquadr.at focused
on the following new features:
further product information on inode Companion and its features, please refer to
the following pages
the autumn of 2008, mquadr.at took the relaunch of "inode Companion", software
that has performed successfully in the field for many years, as an opportunity
to adapt the application in line with current technological state of the art.
the company's acquisition by UPC, adjustments to the tool's layout and appearance (UI,
GUI, banners, logos, labels and editorial content) were necessary on all software
levels. In the course of these adjustments, the powerful Internet set-up and support
tool was technologically updated and enhanced with new functionality.
most important technical adaptations and new functionalities are succinctly listed
below. Of course, any features of previous releases, as described on the following
page, remain available for the customer.
Product-specific and functional enhancements:
Due to necessary technical enhancements to inode
Companion, as well as new requirements by inode/UPC, the software was completely
redesigned in January. Alongside complete adjustment to the new design and the
integration of all new inode products, the whole set-up procedure and its usability
was improved considerably: Major technical innovation went into Internet installation
and configuration, enabling an even quicker set-up of the inode Internet connection
and its corresponding modem configuration. The underlying mquadr.at products are
still the same, however they were adjusted accordingly and upgraded with some new
functionalities. Here are some examples, to name but a few:
In the course of introducing a volume-based Internet
access product, Swiss cable network operator cablecom presents its consumers with
the download version of the new hispeed volume counter application. This innovative
application is based on mquadr.at's m2volumecounter and on the one hand was specifically
adapted to cablecom's requirements as far as design and functionality are concerned,
and on the other hand has undergone major changes as regards the underlying measurement
hispeed volume counter always offers cablecom users an optimal
overview of their current data volume, is designed in four languages which can
be switched dynamically and includes a series of individual settings: Within its
general settings, consumers can select the connection that is to be measured, choose their preferred language, as well as individually define a maximum monthly data volume capacity and optionally request a warning message on reaching the limit. A permanently visible status window displays the transfer volume of the current Internet session; an integrated link enables cablecom consumers to quickly access the online customer centre on the cablecom portal for further information on the actual monthly data transfer.
Undoubtedly, the most significant technological innovation is the new measuring technology which is being used for the first time with the hispeed volume counter: The application measures any data transferred via the user's network connection based on "packet filtering". This brand-new measurement technology analyses any data transfer on packet level, filters packets that are not wanted or not relevant for invoicing, such as all ARP traffic, and consequently does not display this type of traffic within the measurement results. As a result, the information presented by the hispeed volume counter corresponds more accurately to the data
cablecom uses for invoicing.
As from now, hispeed volume counter is
available as a download on the cablecom portal. For cablecom customers, it is an
ideal tool for administering their transfer volume capacity.
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