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Mobile and for technicians - Proximus Home Optimizer App

The Proximus Home Optimizer for desktop has already been successfully used by Proxmius technicians in the field for a long time and is being extended by an app version for Android. This way, there is an even wider range of self-care solutions at the technicians' disposal, in order to take care of necessary configurations on site (e.g. Wi-Fi optimization) next to hardware installations (modem etc.). Based on m2suite mobile, technicians receive a comprehensive app that helps them master the daily challenges with the customers. From diverse Wi-Fi tools like "Measure Wi-Fi signal", "Wi-Fi analyzer", "Wi-Fi optimizer", and "Position Wi-Fi extender" to specific home network tools and the speed test, all necessary tools are offered to provide the customer with the optimal Internet experience.

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NetCologne selects m2suite mobile for their self-service solutions

With the German provider NetCologne, another top-class telecommunications provider relies on the flexible and customer-oriented self-care solutions by NetCologne trusts in the proven functions of the m2suite product range and will provide its customers with exciting and helpful features regarding the management of Internet access. In addition, NetCologne customers will be offered functionalities for optimising the home network as well as extensive self-repair solutions. We are delighted to count NetCologne among our customers and look forward to exciting new implementations.

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Qelp & announce strategic partnership, helping people to outsmart home network problems

The partnership will focus on helping Internet Service Providers (ISPs) & companies in the SmartHome field to deliver better digital support experience and in-home automation. Enabling end-users to solve their support issues both online and offline via self-service has proven to be an effective way to reduce support calls and improve customers’ satisfaction. Combining decades of industry experience and in-house engineering capabilities will empower us to deliver the most comprehensive support solution on the market

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Go-live of the innovative o2 DSL Service Suite

Telefónica Germany launches the new o2 DSL Service Suite in order to support their customers with all questions relating to their o2 DSL internet connection. Based on a customized and extended version of the m2suite home, the o2 DSL Service Suite offers help and support with topics such as DSL internet connection setup, optimization and management of Wi-Fi connections, automated error diagnostics and repair, router management, and much more.

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The best location for the Wi-Fi repeater

Positioning a Wi-Fi repeater sometimes resembles playing Hot and Cold, with the only difference that no one yells “hot” or

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