mquadr.at announce new customer: sunrise
Swiss Telecommunications Provider sunrise offers multilingual internet support tool to their customers…
With sunrise, mquadr.at could win second largest Swiss Full Service Provider of Fixed and Mobile Network Communication as well as Internet Services as new customer. Current and future co-operations are based on the product m2webcenter, whose new version 1.8 has been equipped with a series of new, additional features to create the unique sunrise internet support tool. Alongside the implementation of wizards for setting up and configuring sunrise Internet- and E-Mail products, automatically generated support forms, various diagnose tools as well as improved, dynamic user interfaces stand out as features of an application that provides comprehensive support for end users and the sunrise call centre in equal measure.
In order to enable reduced response times to technological or product-specific changes, sunrise internet support tool has an integrated live update function for fully automatic updates at cyber speed.
m2webcenter goes multilingual! The most remarkable enhancement of m2webcenter refers to sunrise’s need for multilingual applications. For the first time, m2webcenter features four languages (German, Italian, French, English) which can be switched dynamically at every stage within the support tool.
Not only is sunrise planning to make their new internet support tool available on the portal (www.sunrise.ch), but also they have confirmed their intention to apply m2webcenter within their own multilingual call centre.