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Vienna, 20.11.2012 -

The MERCUR is the prize for innovation in Vienna and it is awarded by the Chamber of Commerce (Vienna) for the 25th time in 2012. Its aim is to promote and to encourage the potential for innovation of businesses in Vienna.

We are glad that our project m2selfrepair has been nominated for the Mercur’12 in the category ICT/Technology –’s entry is among the best 20 out of over 130 entries.

The award ceremony takes place on November 23.
» Website of Mercur’12

The submitted project: m2selfrepair

» m2selfrepair is a diagnosis and repair software that identifies and corrects errors related to the Internet in real time. adapts its repair software to the needs of its customers, as each ISP has specific requirements and technologies. After installation by the end user it is designed to run in the background constantly, while using negligible system resources.
Its main aim: reduction of calls to Customer Support. An ISP’s customers stay online at all times, therefore customer care costs are reduced greatly, and ARPU is increased at the same time.

The two core components of m2selfrepair are:

  • R.I.S. (Realtime Intelligent Selfrepair) – R.I.S, instantly notifying users of errors the moment they arise.
  • D.O.D. (Diagnosis On Demand) – With D.O.D. users can manually perform a complete system check for all Internet services, including email accounts.

When an error is detected, R.I.S. and D.O.D. offer to repair the faulty settings immediately. In case of errors that cannot be repaired automatically (e.g. incorrect wiring of hardware) animated visualizations and context sensitive help provide guidance for manual repair.

Currently the three major ISPs to use m2selfrepair with all of its main components are: KPN – the leading telecommunications and ICT service provider in The Netherlands, A1 Telekom Austria AG – the leading Austrian telecommunications company, and Swisscom (Schweiz) AG – the largest ISP in Switzerland.