Self Service solutions as the hot topic at the CEM Global Summit 2015
From January 26–28, 2015 the mquadr.at team is attending the Customer Experience Management Global Summit in London to exchange and discuss global trends in the telecommunication business with over 250 other experts.
As predicted, self service solutions and their contribution to customer satisfaction is clearly one of the major issues on this year’s agenda. This is followed by the question how smart data analytics help in really improving the products to meet customers’ needs.
Being Europe’s market leader for self service solutions in the internet business, mquadr.at has focused on these two topics for years by providing high quality self-care and self-repair solutions – such as the m2suite – for CEM challenges of ISPs.