Quickline launches self-service desktop solution by mquadr.at

The Swiss full-service provider Quickline launches the Quickline Suite to guarantee the best Internet experience for its customers in the desktop area. Based on the proven Internet self-care solution m2suite home by mquadr.at, Quickline receives a fully customised self-service solution to support customers 24/7 with Internet challenges.

Direct customer support and all functions with a click of a button

The home desktop acts as the starting point for the extensive customer support that Quickline offers its customers with the Quickline Suite. The diagnosis widget shows the current system status in real-time and helps to solve Internet related problems immediately. The other desktops of the suite as well as the remote support can be reached with only one click on the home desktop. This way the Quickline Suite reduces the initial technical hurdle and takes complete care of the setup of the required connection.

Recognise and repair errors automatically

Internet self-care means more than just offering the necessary tools; it also means providing the suitable support. The Quickline Suite immediately informs users about any problems with the Internet connection and resolves these with the Real-time Intelligent Self-repair (R.I.S.). Should further steps be necessary, the customer is guided through simple steps how to repair the Wi-Fi or to receive/send e-mails again. If the user wants to check the current status manually, one click is enough to start Diagnosis on Demand (D.O.D.) and check the system.

Wi-Fi connection and optimisation

The Wi-Fi connection feature is one of the most important instruments to use the Internet. Therefore, the Wi-Fi desktop shows the user all important information as well as the current Wi-Fi status.

Establishing a Wi-Fi connection is not always easy, especially for inexperienced users. The Wi-Fi setup assistant removes all entry barriers and shows every available Wi-Fi network in a clear list. If users want to know more about the quality of the current connection, they can use the “Measure Wi-Fi signal” feature. This practical tool displays the current signal strength of the available Wi-Fi networks in real-time, so users can determine the best position for their Wi-Fi devices i.e. the modem.

Once the Wi-Fi connection is established, it is very important to have the best Wi-Fi configuration in order to use the Internet without any problems and in full speed. The Wi-Fi optimisation in the Quickline Suite supports the user with the Wi-Fi configuration, calculates the best Wi-Fi channel and sets it automatically on the modem. This way nothing stands in the way of an optimal Internet surfing experience!

Quick and easy e-mail setup

E-mails are still one of the most important means of Internet communication. The e-mail desktop justly helps users to manage and set up their existing e-mail addresses. Should any problems arise later on, the Quickline Suite also assists in repairing wrong settings for users. Additionally, the practical share function enables users to share all necessary information quickly and easily.

Additional existing Quickline support solutions are also seamlessly integrated on the e-mail desktop: If a customer prefers webmail, they can reach it with one simple click on a tile in the Suite. If further instructions are needed, e.g. to set up e-mails on a smartphone or tablet, the user can also reach those guides directly from the Quickline Suite.

Secure configuration via customer login

Internet is always connected to security topics; in this regard the Quickline Suite uses reliable and proven methods: Using a customer login, it is guaranteed that the user is authenticated as well as authorised to make changes. Configurations on the modem are therefore not made directly on the modem, but rather on the server side, using the Quickline device management (ACS and TR-069).

A successful day-to-day Internet life with the Quickline Suite

Whether it is Wi-Fi or e-mails, the Quickline Suite offers the most important tools for the daily Internet usage: From the setup and Wi-Fi connection to the optimisation of the current Wi-Fi connection and the automated e-mail repair and e-mail management. The additional integration of existing Quickline support solutions ensures that customers find all the necessary answers and tools to use the Internet without any worries. The planning phase for the next expansion stage has already begun; it will offer users even more functions to improve their Internet experience and use the Internet to its full potential.