Telefónica Germany launches the new o2 DSL Service Suite in order to support their customers with all questions
relating to their o2 DSL internet connection. Based on a customized and extended version of the m2suite home, the o2
DSL Service Suite offers help and support with topics such as DSL internet connection setup, optimization and
management of Wi-Fi connections, automated error diagnostics and repair, router management, and much more.
Integration of TR-064
With the new version of the o2 DSL Service Suite, special attention has been given to the subsequent integration of
the TR-064 protocol for almost all existing and all new o2 routers. From now on, the o2 DSL Service Suite not only
supports the current FRITZ!Box models but also the o2 HomeBoxes in full. With this new integration, the user is being
enabled to comfortably manage the most important router functions. This includes, for example, the general Wi-Fi
management, control over a Wi-Fi guest account, the reading of router data and display of the current speed as well as
many other functions.
In order to guarantee the best possible realisation of the project, mquadr.at and Telefónica Germany were in constant
communication regarding the optimal integration of the TR-064 protocol, which is the reason the now launched o2 DSL
Service Suite has evolved into this excellent product in the field of self-service software.
Internet setup made easy
In a straight-forward and uncomplicated way, the user is lead through the process of starting up the router,
provisioning of personal data, and setting up the Internet connection: in a few steps, the Wi-Fi can be individually
configured, and all other devices in your home network can be connected to it.
Extended self-repair functions & trouble tickets
The o2 DSL Service Suite offers numerous automatic repair functions as part of its comprehensive and extended
self-repair functionality. These functions aid the user in solving problems manually or automatically, which
significantly reduces the need for calling a hotline and the associated waiting times for the user. Should a problem
not be fixable despite this, target-oriented contact options and check lists are offered to the user before calling the
hotline (the list also offers notes on potential interruptions or obstructions). If calling the support and maybe even
an appointment with a technician are necessary, the status of the reported problem or the agreed upon appointment can
be checked using the function “Query DSL ticket status”. Simply input the ticket number and receive the corresponding
status.
The new router desktop
The desktop “Router” has been completely newly integrated into the o2 DSL Service Suite. This is accompanied by a
variety of new functions, for example, “Router restart” or “Router reset”, both of which can often help with the
correction of errors or interruptions. In addition, Wi-Fi data can be read, the router can be connected via Wi-Fi or
LAN, and the router web configuration page can be accessed. Moreover, the function “Telephone setup” now offers the new
option of connecting a telephone to the router wirelessly (DECT) or via cable.
Chat with Lisa
o2 wants to help their customers to solve issues quickly and easily. Instead of accepting long waiting times in the
service line, customers can now call upon Chatbot Lisa (an intelligent digital online assistant) to receive interactive
advice. Chatbot Lisa can be activated directly through the o2 DSL Service Suite and answer the users’ questions live.
In a dedicated window, complete sentences or only phrases and terms can be entered via chat function, which are then
answered by Lisa with suggestions or tips for solving the problem. Of course, Lisa recognises that the question has
been posed through the o2 DSL Service Suite, so that answering the questions based on context is possible as well.
o2 Services
The o2 DSL Service Suite contains a dedicated desktop for a variety of “o2 Services”. Here, quick access to the most
commonly used service topics is possible, including bill and data usage overviews, as well as a direct connection to
the o2 community. Its many forums and also the o2 Guru are only a click away.
The o2 DSL Service Suite comprehensively aids customers against threats like viruses: on the “PC & Security”
desktop, there are numerous functions next to the o2 service “o2 Protect” that ensure the security of the PC and that
keep the operating system up to date regarding antivirus software and firewall. In addition, the user is continuously
informed about the status of their PC and relayed to potentially available updates. An additional way of increasing the
security of the computer is the function “Remove Internet traces”. It offers the user the option of deleting sensitive
data like cookies, browsing and download history that are automatically collected by the computer when browsing the
Internet. In order to keep the operating system clean and efficient, the function “PC cleanup” can quickly and easily
free up disk space: the o2 DSL Service Suite analyses the operating system und suggests files to the user that can be
deleted unhesitatingly. With a few clicks, unnecessary ballast can be removed and the system can be used optimally
again.
The Wi-Fi desktop of the o2 DSL Service Suite offers many new and updated features and services for the home Wi-Fi.
There are features for both experienced and novice users, such as “Optimise Wi-Fi”, “Measure Wi-Fi signal” and “Manage
Wi-Fi profiles”. Beside the management of the Wi-Fi settings, Wi-Fi data can be set on or read from the router, as well
as shared as a QR code and scanned with a QR reader for quickly establishing a Wi-Fi connection later. Furthermore, the
Wi-Fi desktop allows for the creation and managing of a dedicated Wi-Fi guest account if the router supports it. This
respective access data can be shared easily via email or QR code as well. Advanced users can analyse and graphically
display their Wi-Fi and Wi-Fi surroundings with the help of the “Wi-Fi expert tools”. In addition, a detailed list of
all Wi-Fis close to the user with further information and a sort function is shown.
