Covid-19: we continue working
Dear customer!
The developments regarding COVID-19 are coming and changing in quick succession. This situation is new for all of us
in our personal lives as well as our professional lives. We are trying our best to master this challenge together and
to also help you care for your customers in the best possible way. Because in the current situation, IT and
telecommunications products and services are more important than ever. Especially when it comes to home office, the
important topics are Internet and smooth operation of all devices in the home network. This is where our solutions can
provide the ideal support, as they reduce the need for on-site technicians and, as a result, contacts in general.
For the first time, the majority of mquadr.at employees is working from home in order to protect everyone’s health,
to follow the guidelines of the Austrian government, and, most importantly, to contain the spread of the virus. This
has no impact on the realisation of our projects, since we’ve been working with net meetings and teleconference tools
for a long time. Now we simply continue working with these from home. All our divisions are available and in action,
and we will fulfill our SLAs, of course.
Our employees can be reached as usual: via email and also via phone between 9:00 and 16:00. Our switchboard is
unstaffed, but you can reach our employees using their direct diallings (you can also find those in the footer of all
our emails). As a result, we continue to be on duty for you and hope that our solutions can make a small contribution
to bridging this phase and helping people stay healthy.
We wish all our customers strength for this challenging time and, most of all, good health.
Productivity ensured
The mquadr.at team is working at full productivity: work tools such as multiple monitors, workstation,
phones, and test-hardware like routers, repeaters, powerline adapters, etc. have been transferred to their
homes.
Internal IT secured
It is ensured that the internal IT systems of mquadr.at are available in sufficient dimension and
redundancy.
Communication secured
The communication channels within mquadr.at and to the outside are secured via different routes.