EWE is the first utility company to rely on the self-service solutions by mquadr.at. The German company opted for
the market-proven product series “m2suite” to supply its customers with reliable and exciting software for their
personal Internet access.
Self-service made easy: now EWE can offer its customers the best support for their everyday Internet life. With an
application of mquadr.at, customers of EWE can manage their entire home network easily on their own. For example, on
the day their Internet is activated, they receive support for the complete installation process right where and when it
is needed. Should there be unexpected problems with the Internet access or the network configuration, the reliable
self-service solution “m2suite” actively supports the EWE customer with analysing and solving the issue.
With the products of mquadr.at, public utility companies with a telecommunication division can now profit from the
knowhow of large-scale Internet companies. They can offer products that have already been proven and established in the
DACH region. We are looking forward to the projects with our new customer and are proud to contribute to the
progressing digitalisation of the utility sector under the banner of “Utilities 4.0”.
With more than 8,800 employees and sales of over 5.7 billion euro, EWE is one of the largest utility companies in
Germany. The Group, based in Oldenburg, Lower Saxony, is primarily owned by the local government. In northwest Germany,
Brandenburg and Rügen, as well as parts of Poland EWE provides about 1.4 million customers with electricity, 0.7
million with gas, and about 0.7 million with telecommunication services. To achieve this, the various companies in the
EWE Group operate over 210,000 kilometres of energy and telecommunication networks. For a comprehensive extension of
the fibre optics network in the region, EWE has founded the corporation Glasfaser Nordwest together with Telekom
Deutschland, which will invest two billion Euros in the fibre optics expansion in north-western Germany over the next
mquadr.at is the leading European company for digital self-service and supports consumers in the telecommunication
sector. With our products, they can independently set up all devices related to the Internet access and manage their
home network hassle-free. Our software supports consumers within the app via automated assistants, simple optimisation
options and automatic detection and repair of problems.The customer-friendly process guarantees quick onboarding and
smooth day-to-day Internet use for consumers.
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