EWE’s HilfeCenter is the first app by mquadr.at for a regional energy supply company, that also operates as a regional Internet provider. Based on the latest m2suite mobile, EWE’s HilfeCenter offers all the tools customers need to manage their everyday Internet life – carefree and by themselves. The app is available on both Android and iOS and can be downloaded in the Play Store or App Store:
Our new customer EWE provides its end-customers not only with DSL, but for some years now also with state-of-the-art fibre optic Internet. m2suite mobile is the perfect product for setting up and managing these Internet technologies. As an already market-proven app, it has been used by major Internet providers for a long time and is constantly being further developed by mquadr.at.
Features for best customer support
One of the core features of the HilfeCenter is the Internet first time setup for All-IP connections. EWE is continuously pushing ahead with the expansion of the fibre optic network in the northwest of Germany and therefore has many customers who are already accessing this modern, high-speed network. Thusly, in addition to the classic setup assistant for DSL connections, the EWE HilfeCenter also offers a completely new guide for fibre optic connections. When starting this Internet setup feature, the users can conveniently have their router recognized by the app’s integrated OCR scan. This scan is a new feature on both iOS and Android and makes it even easier for users to connect to their own Wi-Fi/router. Instead of entering the data manually, users simply position the smartphone’s camera over the label on the router, which contains all the necessary Wi-Fi data. Once the router is detected, users select their connection type (e.g., fibre optic or DSL connection) to begin the setup. This ensures that all EWE Internet customers receive the appropriate support for setting up their Internet connection.
Not only the setup, but also the management of an existing Internet connection or home network are being supported by the new app. The EWE HilfeCenter makes it easy for customers to establish a Wi-Fi connection and use the "Optimize Wi-Fi channel" feature to "optimize" their Wi-Fi with a single click. In doing so, Internet via Wi-Fi can be used fast and hassle-free throughout the whole home network. And in case of a problem within the customer’s home network, the app’s automatic diagnosis function is able to detect and fix it.
In addition, the "Position Wi-Fi Repeater" feature on Android allows users to easily find the optimal location for their Wi-Fi repeater based on real-time measurements and well-founded results.
Of course, it is also important to evaluate one’s own connection quality. With the feature “Measure Wi-Fi signal”, users can start a measurement of the Wi-Fi reception quality and walk through their home while doing so. During the measurement, different measurement points (e.g., different rooms) can be named in order to better track the course of the reception quality after the measurement is completed. This makes it very easy to find weak points within the Wi-Fi coverage and to eliminate them – for example by using a Wi-Fi repeater.
To determine how fast data can be sent back and forth between different devices in the home network, there is the "Measure Wi-Fi speed" feature. By presenting a well-structured graph generated from real time data, the user can explore how the speed between the mobile device and the router develops over a longer period of time.
The user’s Wi-Fi router often offers more functionalities than one may think, which leads to customers rarely being aware of what the device is already capable of. With the EWE HilfeCenter app, customers get access to functions that further increase their everyday Internet convenience. For example, the EWE HilfeCenter helps setting up and managing a Wi-Fi guest access, which solves the problem of having to reveal every “guest” one’s personal Wi-Fi password. The user can define the guest Wi-Fi access data independently from the personal Wi-Fi data and activate or deactivate the guest access as required. Personal Wi-Fi data can also be changed easily with the EWE HilfeCenter. The app retrieves the Wi-Fi data from the connected router and supports the user in setting a secure Wi-Fi password and name.
The EWE HilfeCenter supports all EWE DSL and fibre modems by AVM FRITZ!Box.
A single mobile application for all Internet questions
The EWE HilfeCenter app provides Android and iOS customers with support on all topics related to their Internet access. From setting up the router and the Wi-Fi connection, optimizing the Wi-Fi and home network to various measurement tools and advanced router control: all these functions are just one click away on smartphone or tablet. The app also provides customers with additional content on various related topics, e.g., tips & tricks for the best Wi-Fi reception at home, so that already existing support solutions from EWE are also quickly and easily accessible in the EWE HilfeCenter app. As a result, the EWE HilfeCenter bundles all the information and tools that customers need for a carefree everyday Internet experience.