KPN – the leading telecommunications and ICT service provider in The Netherlands – and mquadr.at bring end users
online faster than ever with a new version of the KPN Installatie Assistent. In addition, the revolutionary Internet
repair system KPN Assistent ensures that users stay connected.
The ‘KPN Installatie Assistent (Mechanics Edition)’ helps KPN’s service technicians to set up the Internet access
and wireless network for KPN’s new customers quickly and comfortably.
This reduces both Internet installation times and calls to customer support.
With the KPN Installatie Assistent (Mechanics Edition), we have created something new. Based on a fully developed
product (» m2webalizer) that has been in use
with millions of end users, the new version combines proven technological foundations with a new GUI, conforming to the
usability requirements of KPN’s well trained and experienced service technicians. This way we have created a completely
new workflow and user experience for experts.The new KPN Installatie Assistent (Mechanics Edition) is a streamlined version of the Internet installation software
package m2webalizer for service technicians. This way mquadr.at is further reducing Internet installation times for
KPN, while equipping end users with the KPN Assistent: a state of the art auto-repair and diagnosis system, based on
The KPN Installatie Assistent (Mechanics Edition) enables technicians to do the following within minutes:
KPN’s service technicians do not need the guidance a regular user would. Instead of using an Internet setup wizard,
the experts mark all necessary check boxes for various settings within a single GUI; this ensures a maximum of
flexibility and speed.
With the KPN Installatie Assistent (Mechanics Edition) KPN supports their technicians with a tool for even faster
Internet installation. It also ensures that all new customers are provided with the KPN Assistent, the real time
diagnosis and self-care package m2selfrepair.
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