Customers of the leading provider of cable-based services in Switzerland receive a unique set-top-box solution –
combining modem, Digital TV box with streaming-services, HD recorder and router into a single product: the Horizon HD
Customers receive a quick and easy to use guide for the configuration process: the Horizon Assistant by mquadr.at.
The Horizon Assistant is based upon the
» acclaimed Internet-setup software m2webalizer
and redesigned with a brand-new customized user interface. upc cablecom guarantees a perfect customer
experience deploying the Horizon Assistant, getting the most out of an exceptional product. The Horizon Assistant is
available for Windows © and Mac OS X.
In order to provide further assistance, the entire configuration process – including all instructional videos – is
viewable on the web and can be accessed easily from smartphones and tablets.
» Horizon Assistant on the upc cablecom website
The Horizon Assistant serves an important function: to perfectly assist new customers of upc cablecom, who decided
for the Horizon HD Recorder, in the process of setting up and configuring their Horizon HD Recorder, installing Digital
TV, Internet access and telephony. All of that is an integral part of the self-install package. Horizon Assistant will
be provided on a separate DVD included in the packaging of the Horizon HD Recorder.
The Horizon Assistant is tailored carefully to perfectly fit Horizon’s branding standards and look & feel. New
customers can easily set up all included services (Internet, Digital TV, telephony): Once the DVD is inserted, the
Horizon Assistant guides customers quickly and comfortably through the process of installing all provided services as
well as configuring the selected browser and email client. Furthermore the Horizon Assistant is shipped with a variety
of useful tools and written manuals. The Horizon Assistant also fully supports all four languages currently in use by
upc cablecom (German, French, Italian and English) – customers may switch between these languages at any given
» animated video instructions explaining the setup and installation process
of the Horizon HD Recorder are also available for online access from a web page. Using any smartphone or tablet (iOS on
iPhone or iPad, Android phones and tablets) you can view these instructions at any time and from anywhere. Readily
available instructional videos ensure both, a flawless installation process and a perfect customer experience.
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