The A1 Bandbreiten Optimierer – based on m2optimizer developed by mquadr.at – helps A1 Telekom Austria’s fixed line
Internet customers to get the most out of their fast broadband connection. Since May 2012, the software has been
offered to A1’s fixed line Internet customers for free and enjoys great popularity – it is now available in a new
version with numerous improvements.
Speed and stability of an Internet connection may influence customer satisfaction decisively. Users find it
difficult to identify inadequate settings and out-dated hardware components (network interface card, router, etc.) in
the customer’s home – and these are very common reasons for connectivity problems. This is exactly where the A1
Bandbreiten Optimierer comes into play: in a few simple steps it checks existing settings and then optimizes them
automatically, as a result A1’s customers enjoy a connection that works great.
Customer satisfaction and trust in the provider increase. Both profit from this sustainable effect that furthers the
quality of A1 services and reduces maintenance and call center costs.
The graphical user interface of the A1 Bandbreiten Optimierer has been redesigned in close cooperation with A1:
navigation has become even more intuitive for users. A few clicks suffice to examine and optimize the Internet
connection. Customers select which optimization measures –single or all of them combines – are performed. A single
click on „Optimize now“ is all they need.
The spectrum of all configuration possibilities covers typical topics of system maintenance (critical system updates
missing? programs communicate with the Internet in the background?), network settings (Is a proxy server or a VPN
activated?), and even Wi-Fi optimization (Is the Wi-Fi channel overloaded? Which kind of encryption is in use?). The
customer profits from the advantages of a professional configuration – the customer is self-reliant and there is no
additional support cost for the provider.
Since 2000, A1 Telekom Austria – the Austrian market leader in the area of telecommunication and Internet – has been
relying on mquadr.at’s software solutions. The deployment of our products pays off – expenses for call centers and
other support services are reduced significantly, our software offers excellent support to the consumer – directly at
the home desktop, 24/7. Our common experiences confirm again and again: a multitude of problems need related to the
Internet connection need to be tackled directly at the customer’s device, and that is exactly where you benefit from
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