mquadr.at forms a strategic partnership with Kapsch CarrierCom. As of now, Kapsch acts as mquadr.at’s partner in the
German and CEE markets. Developed by mquadr.at, „m2suite“ for Internet Service Providers offers comprehensive Customer
Experience Management (CEM) and self-service solutions.
The demands of customers of Internet Service Providers have changed dramatically over the last few years. Customer
service and customer satisfaction have become important criteria in order to stand out as an ISP. Measures to increase
the Net Promoter Score are often discussed topics on all trade fairs. m2suite by mquadr.at is ideal to meet the
requirements of the market: It offers its users digital self-care for Internet products, improves customer experience,
and reduces cost pressure for telcos.
“We are convinced that as a strong partner of self-care solutions expert mquadr.at, we offer a considerable added
value on the telecommunications markets in Germany and CEE. The product is an excellent addition to Kapsch CarrierCom’s
portfolio; due to the significantly risen awareness for customer satisfaction topics, the market potential has
increased impressively, especially on the CEE market“, explains Karl Kubiczek, Head of Sales CEE at Kapsch CarrierCom,
the decision to form a partnership.
“We are delighted to form a partnership with Kapsch, one of the leading European network and telecommunications
specialists“, says Markus Pöhl, managing director & owner of mquadr.at. “Our new m2suite customer experience and
self-service software is already successfully deployed at leading European telecommunication companies. The cooperation
with a company as well positioned as Kapsch CarrierCom will strengthen and significantly expand our impact in the
German and CEE markets.”
mquadr.at – operating out of Vienna – is the leading European software provider for “digital self-care” & “customer
experience” solutions for the telecommunications industry. Its main areas of expertise cover the automation of customer
support processes (service automation), the improvement of customer experience via self-service solutions, and
consulting in the introduction of e-care measures. Swisscom, KPN, Deutsche Telekom and A1 Telekom Austria are among
mquadr.at’s customers. Find additional information on products and services provided by mquadr.at on
Kapsch CarrierCom is a market leading global system integrator, manufacturer and supplier of end-to-end
telecommunications solutions. The company provides innovative mission- and business-critical solutions for carrier
networks, railway and urban public transport operators as well as for companies seeking real-time machine network
communications. Kapsch CarrierCom is a trusted partner for a broad range of clients who benefit from the support of a
complete set of professional services and support capabilities. Strategic partnerships and a strong focus on innovation
in ten R&D centers in Europe and Asia, put Kapsch CarrierCom at the forefront of the global telecommunications
market. Kapsch CarrierCom is part of the Kapsch Group and has its headquarters in Vienna.
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