My Swisscom Assistant – New for Businesses
Following the successful launch of My Swisscom Assistant for residential customers, Swisscom continues its
long-lasting cooperation with mquadr.at by offering a separate version for the SME segment.
My Swisscom Assistant for small to medium enterprises (SME) is a pilot project adapted to fill the needs of the SME.
This self-service software offers extensive support for setup and optimisation of Internet and email as well as a quick
and independent repair of any occurring errors. Consequently, My Swisscom Assistant improves the efficiency enabling
the SME to work more effectively and leads to an enhanced customer experience.
- alerts the user when there is a problem with the Internet, email or Wi-Fi and fixes the issue on request
- helps with setup and management of email accounts
- helps to improve the signal quality and speed of the Wi-Fi
- is the quickest access to all other Swisscom support tools, manuals and web pages
Swisscom is the first company to support their SME customers with an extensive self-care tool. My Swisscom Assistant
for SME is available for free on the
Swisscom homepage
.
My Swisscom Assistant for SME is based on the m2suite product by mquadr.at – to learn more about the self-service
and customer experience solution
click here
.
About Swisscom
Swisscom is Switzerland’s leading telecom company and largest ICT-provider. Its headquarters are in Ittigen, near
the capital city Bern. With over 21,000 employees it generated a turnover of CHF 11.7 billion in 2014. Swisscom is one
of the most sustainable companies in Switzerland and Europe.
www.swisscom.ch
About mquadr.at
mquadr.at – operating out of Vienna – is the leading European software provider for “digital self-care” & “customer
experience” solutions for the telecommunications industry. Its main areas of expertise cover the automation of customer
support processes (service automation), the improvement of customer experience via self-service solutions, and
consulting in the introduction of e-care measures. Swisscom, KPN, Deutsche Telekom and A1 Telekom Austria are among
mquadr.at’s customers.