Following the successful launch of My Swisscom Assistant for residential customers, Swisscom continues its
long-lasting cooperation with mquadr.at by offering a separate version for the SME segment.
My Swisscom Assistant for small to medium enterprises (SME) is a pilot project adapted to fill the needs of the SME.
This self-service software offers extensive support for setup and optimisation of Internet and email as well as a quick
and independent repair of any occurring errors. Consequently, My Swisscom Assistant improves the efficiency enabling
the SME to work more effectively and leads to an enhanced customer experience.
Swisscom is the first company to support their SME customers with an extensive self-care tool. My Swisscom Assistant
for SME is available for free on the
My Swisscom Assistant for SME is based on the m2suite product by mquadr.at – to learn more about the self-service
and customer experience solution
Swisscom is Switzerland’s leading telecom company and largest ICT-provider. Its headquarters are in Ittigen, near
the capital city Bern. With over 21,000 employees it generated a turnover of CHF 11.7 billion in 2014. Swisscom is one
of the most sustainable companies in Switzerland and Europe.
mquadr.at – operating out of Vienna – is the leading European software provider for “digital self-care” & “customer
experience” solutions for the telecommunications industry. Its main areas of expertise cover the automation of customer
support processes (service automation), the improvement of customer experience via self-service solutions, and
consulting in the introduction of e-care measures. Swisscom, KPN, Deutsche Telekom and A1 Telekom Austria are among
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