Ziggo offers the Wi-Fi Optimizer

mquadr.at’s latest customer, UPC Netherlands, has just merged with Ziggo. As the UPC brand has been renamed to Ziggo, the recently implemented Wi-Fi Optimizer is now offered by Ziggo for all its customers. This software tool by mquadr.at will now reach and help even more internet users across the Netherlands.

How does the Wi-Fi Optimizer work?

The Wi-Fi Optimizer is a solution to the common Wi-Fi problems.

This unique and proprietary algorithm optimizes the Wi-Fi connection in three simple steps:

1. automatic network analysis directly from customer’s device
2. automatic calculation of optimal channel
3. automatic channel selection and direct transfer to the customer’s modem

The Wi-Fi Optimizer calculates the optimal channel by taking these three factors into consideration:

1. Overlapping
2. Signal strength
3. Congestion

With the Wi-Fi Optimizer users are able to surf the internet faster and without interferences in just a few simple steps. This mquadr.at solution delivers excellent results, thus reducing help desk calls and improving customer experience. Ziggo now offers the Wi-Fi Optimizer for download on their website: www.ziggo.nl/wifihulp

About Ziggo

Ziggo is a national media and communications services provider. Ziggo serves approximately 2.8 million households, 2.0 million broadband Internet customers, 2.3 million digital television customers and 1.6 million telephone subscribers. Ziggo is part of Liberty Global, the largest international cable company with operations in 14 countries including brands such as Virgin Media, UPC, Unitymedia, Kabel BW, Telenet and VTR.

About mquadr.at

mquadr.at – operating out of Vienna – is the leading European software provider for “digital self-care” & “customer experience” solutions for the telecommunications industry. Its main areas of expertise cover the automation of customer support processes (service automation), the improvement of customer experience via self-service solutions, and consulting in the introduction of e-care measures. Swisscom, KPN, Deutsche Telekom and A1 Telekom Austria are among mquadr.at’s customers. Further information is provided on the mquadr.at website. www.mquadr.at .