m2suite, the leading self-care software around broadband internet by mquadr.at, is now also available as an app for
smartphones and tablets.
The mquadr.at Self-Care App offers yet another service channel that is available twenty-four-seven. It helps
telecommunication companies and mobile network operators to shift their customer support from hotline support to
digital self-care and thereby reduces costs. In addition, participating in pioneering technology raises the company’s
image as a high-quality and customer-oriented service provider.
With this expansion of the m2suite portfolio, mquadr.at provides an attractive overall solution, through which ISPs
and MNOs reach their customers on all devices and can optimally support their respective needs.
The best of both digital worlds in one software solution
Desktop PCs stay – except for Social Media – the mainly used devices in the professional as well as private context.
The daily utilisation time is particularly high here. Therefore, performance and stability are the key to customer
satisfaction. The m2suite desktop solution offers intuitive automatic support and quick, independent troubleshooting
for these challenges.
Given that desktop PCs also have a higher average service life than mobile devices (3-5 years compared to 1-2
years), they provide a long-term point of contact for proactive technical support and further service offers.
Mobile devices, however, are in our time a constant companion in everyday life that help in many situations. With
the mquadr.at Self-Care App, internet issues can be conveniently handled and solved on the go. Additionally it provides
relevant support in the setup and maintenance of the home network e.g. as a portable second screen for support tools
and manuals or as a backup, which is connected via 3G / 4G and helps to re-establish the connection, when the home
internet encounters problems.
m2suite at a glance
|
Desktop Self-Care |
Mobile Self-Care |
|
comprehensive automated error repair |
automated Wi-Fi optimisation |
|
Self-Care around the setup, maintenance
and optimization of the home network |
especially for mobile topics as Wi-Fi,
network security and modem management |
|
longer usage of the devices |
Self-Care on the go |
|
particularly good reachability of
business clients |
service channel for the growing number of
mobile internet users |
|
larger screen for marketing and
advertising |
ad banner for up- and cross-selling |
Compatibility with all common systems and technologies
A major strength of the m2suite software solutions is their excellent compatibility with a wide range of
technologies, operating systems, hardware components and connection types. Thus, it offers a flexible and easily
expandable self-care concept which optimally supports the service portfolio of ISPs and MNOs – growing with new
requirements through constant development.
Supported systems and technologies
| |
Desktop |
Mobile |
|
OS |
Windows 7, 8, 8.1, 10
OSX 10.9, 10.10, 10 |
Android 4.0.3 and higher
iOS 7, 8, 9 |
|
Supported broadband
technologies |
DSL, Cable, LAN, Wi-Fi (2.4 & 5 GHz), WWAN
(LTE, GSM, UMTS, WiMax) |
|
supported hardware |
CPEs, PowerLAN, Wi-Fi Repeater, smarthome
devices of various suppliers |
|
CPE API & protocols |
TR-064, TR-069, SSH, Telnet, REST,
OpenRG, HTTPS |
|
General API &
protocols |
REST, SOAP, JSON, XML |
For further information please contact our sales team via
m2sales@mquadr.at
or take a look at the
product pages on our website
.
About mquadr.at
mquadr.at – based in Vienna – is the leading European Tech Company for digital self-care and customer experience in
the telecommunications industry. Its main expertise lies in the automation of customer processes and in consulting on
the implementation of e-care measures. The core product m2suite offers a high quality overall solution for the
individual requirements of ISPs and MNOs on all screens and systems.