For many years, Swisscom has successfully applied self-care tools by mquadr.at to support their customer care. The
latest release of the My Swisscom Assistant comes with a separate service desktop to provide more space for the wide
range of customer services and make them easily accessible with only one click. Another essential improvement is the
new Mac Care. Already successfully in use for Windows, the automated system care is now available for Mac devices as
Automated system care is an easy to use tool, which helps users to keep their computer system up-to-date, secure and
The analysis and optimisation of the single system components is for the most part done automatically. The user is
guided through an easily understandable step-by-step process, thus completing the recommended updates independently and
without any previous technical knowledge.
The new Mac Care supports the following actions:
To simplify the access to the comprehensive help topics of the My Swisscom Assistant, a separate service desktop was
implemented. It offers tips, expert videos as well as links directly to the support community and the help section on
the customer portal of Swisscom. This way the desktop serves as a central contact point for information on all relevant
Furthermore, the other desktops of the My Swisscom Assistant are closely connected to thematically relevant help
topics via a direct link. This way, useful tools such as PC/Mac Care and the Service Quick Check, cabling animations
and instructions for further devices are clearly visible and easily accessible.
Additionally, the self-care widget now provides the opportunity to retrieve tools and instructions via a direct
link. Thereby the user can catch up on relevant topics related to LAN and Wi-Fi, e-mail and device instructions at all
times, as well as independently optimise the computer system and Internet connection.
The latest release of the My Swisscom Assistant is as of now available for download on Swisscom’s web portal:
You can find further information about the innovative software solutions by mquadr.at on the product pages of our website.
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