A1 Telekom Austria – Austria’s biggest telecommunication provider – has opted for the Wi-Fi self-care app by
mquadr.at and thereby sets another milestone in mobile customer support.
The Wi-Fi self-care app is a high quality software solution, which transfers the successful concept of m2suite to
smartphones and tablets, thus also offering targeted digital support to the increasing number of mobile Internet
A1 recognised the potential of this new service channel at an early stage and extends their self-care portfolio to
four operation systems overall. The Wi-Fi self-care app for Android and iOS complements the comprehensive support tools
of the “A1 Servicecenter” (m2suite desktop solution for Windows and Mac) expanding to mobile services for Wi-Fi setup,
maintenance and optimisation. This way A1 strengthens their position as a future-oriented service provider and at
the same time enhances customers’ product satisfaction.
The A1 WLAN Manager will be available shortly for download on the A1 customer portal A1.net.
The self-care app by mquadr.at is a smart and modular solution and can be adapted perfectly to the services and
needs of ISPs and MNOs. Along with a selection of technical features and compatibility with the providers’ modems the
customising also embraces the customer specific branding (corporate design and wording, app name, logo integration,
branded start screen etc.).
Just like that, the A1 WLAN Manager fits perfectly to the look & feel of the A1 Corporate Identity and contributes
to a positive perception of the company as a customer-oriented telecommunication provider.
The ever-growing amount of Wi-Fi devices broadcasting on the same radio channel are a common but not little known
source of a poor Wi-Fi connection and customer complaints. Therefore, mobile Wi-Fi optimisation is the main focus of the
A1 Wi-Fi manager.
A simple click flow, for which absolutely no previous technical knowledge is required, guides the customer through
the optimisation process and helps to find the optimal Wi-Fi channel. Subsequently, the optimal channel can be set
automatically on the modem.
For technically advanced Internet users, the Wi-Fi expert view offers a more detailed view of the Wi-Fi environment
and the capacity of the radio channels. It shows the current load curve of the individual channels and suggests the
least used one as the optimal channel. The user can set the recommended channel or choose another channel and directly
set it on the modem.
The menu item “Connect with Wi-Fi” offers several easy possibilities to set up a Wi-Fi connection. The available Wi-Fi
can be selected from a clearly arranged list. The current Wi-Fi connection is highlighted and its most important facts
(connection status, signal strength, transfer rate etc.) are displayed.
Additionally, WPS (Android) and QR-Code represent further options to setup the Wi-Fi quickly and securely without
entering the Wi-Fi data manually.
The A1 WLAN Manager also offers a useful overview of the current Wi-Fi and modem settings (Wi-Fi name, Wi-Fi password,
device name, firmware version, connection status and IP address), which are read directly from the A1 WLAN Box and
displayed on the appealing GUI. The Wi-Fi password can be copied and saved. If the Wi-Fi encryption is too weak, the
customer is advised to select a better encryption.
The next expansion phase will bring further security and maintenance options such as the configuration of the Wi-Fi
name and Wi-Fi password.
Like all mquadr.at products, the Wi-Fi self-care app sets further emphasis on customer education in order to support
customers’ long-term Internet proficiency when interacting with Internet products . For this purpose, the A1 WLAN
Manager offers a tutorial for an easy introduction as well as a section with tips & tricks, which supports the customer
with additional advice.
For more information about the Wi-Fi self-care app and further products by mquadr.at, please contact our sales team
or have a closer look at our
With around 4.5M mobile and 2.3M landline customers, A1 is Austria’s leading telecommunication provider. Their
offers include telephony, Internet access, digital cable TV, data, IT services and customer centred high quality
solutions. During the many years of cooperation with mquadr.at, A1 is continuously strengthening their leading role in
the digital customer support.
mquadr.at, based in Vienna, is the leading European tech company for digital self-care and customer experience in
the telecommunications industry. Its main expertise lies in the automation of customer processes and in consulting on
the implementation of e-care measures. The core product m2suite offers a high quality all-in-one solution for the
individual requirements of ISPs and MNOs on all screens and systems.
© 2021 mquadr.at