The guide supports Internet customers to establish a well-performing Internet access at home (focus: Wi-Fi) with an
excellent range. In addition, it facilitates the seamless connection of further devices to the entire network,
from game consoles to tablets.
The Home Network Connectivity Guide (in short: HNCG) is a newly developed feature within our self-service and
self-care solution m2suite.
Tip: The Home Network Connectivity Guide perfectly complements our m2speedtest,
as introduced recently
.
What is a home network and how does the guide help?
Fully wired PCs providing a more or less stable and fast Internet once connected, are now definitively a thing of
the past. Nowadays, most households are equipped with a multitude of different Internet devices (e.g. laptops,
smartphones, tablets, game consoles, smart TVs). These require the appropriate coverage once connected to the home
Internet in order to ensure usage everywhere.
This is precisely where the Home Network Connectivity Guide comes in: it delivers targeted support for setup,
optimization and expansion of a high-performing Internet home network, as well as for the integration of various
additional devices.
The Home Network Connectivity Guide covers very different use cases and customer needs.
These are three examples, described below in more detail.
- „I want to use my internet on the balcony.“ – home network extension
- „I want to connect my game console.“ – interactive guides
- „My Internet is not functioning properly.“ – further tools for troubleshooting
„I want to use my Internet on the balcony.“ – Extending the home network
Wi-Fi not being available on the balcony is often due to poor wireless coverage. But what possibilities do users
have? Which one among the numerous solutions on the market is the right one? Should one count on a Wi-Fi repeater or is
powerline networking the better solution for extending the reach of a home network to places where the wireless
coverage is poor? May users amplify the signal of the modem or are there any other measures which have not been taken
into account yet?
The Home Network Connectivity Guide provides detailed answers and illustrated explanations to these and many other
questions.
Here, the users click their way through multiple options and learn more about the functionality, possible uses and
the pros and cons of each of the technologies. By building on this foundation, users will be able to decide on the best
course of action in order to, for example, use the Internet on the balcony.
Once a solution has been suggested, the user will receive full support during device activation, e.g. powerline
adapter (LAN via the power line) or Wi-Fi repeater („Wi-Fi signal amplifier”)
Simple solution: e.g. setting up a Wi-Fi repeater in the room with access to the balcony turns out
to be the best solution. Once a Wi-Fi repeater is purchased (e.g. from an Internet service provider) the Home Network
Connectivity Guide provides assistance in positioning and setting it up. By measuring the Wi-Fi level, the ideal
location can be determined easily and the Wi-Fi signal is then repeated by the modem and transmitted securely to the
balcony. Wi-Fi can now be used, for example, for video streaming or Internet radio on the balcony as well.
„I want to connect my game console.“ – Interactive guides
The guide also provides information on connecting devices (e.g. desktop PC, laptop, smartphone, tablet, game
console, smart TV, etc.), different types of connection (LAN, Wi-Fi), as well as technologies for expanding the home
network (Wi-Fi extender, Powerline).
After users have selected the device they wish to integrate into their home network (e.g. game console) precise
instructions for establishing a high performance connection via LAN or Wi-Fi are given. Moreover, the Home Network
Connectivity Guide advises users on further factors influencing the connection to the home network, such as current
software or Internet performance, etc.
However, the HNCG is much more than just a solution provider: In order to ensure that users can connect their game
consoles via Wi-Fi, for example, personal Wi-Fi data is directly displayed in the m2suite. This is insofar possible as
the modem data is being read out dynamically in the background. Consequently, with this guided assistance it is a lot
more convenient to connect to Wi-Fi since users do not have to desperately search for their Wi-Fi data.
Furthermore, together with numerous automatic optimisation and repair tools within the m2suite, the Home Network
Connectivity Guide also offers a quick remedy for problems that might occur during the daily use of Internet. On the
one hand, problems, which users might face are avoided ahead of time with detailed instructions and helpful tips on how
to use the devices. If necessary, the guide leads users directly to the m2suite and thus also to the tools which
provide quick and often automatic support in troubleshooting Internet problems.
The module Real-time Intelligent Self-repair, for example, corrects technical errors in real-time
with the „one-click-repair“ function. The Wi-Fi Optimizer detects and sets the optimal Wi-Fi channel
directly on the modem, thereby ensuring a stable connection on all devices which are connected to Wi-Fi. It may also
pinpoint the best location for a Wi-Fi repeater or a Wi-Fi modem by measuring the Wi-Fi level.
What advantages does the home network connectivity guide offer to ISPs and their customers?
- Keeping product promises: With the Home Network Connectivity Guide ISP customers have a
practical tool at their disposal, enabling them to fully exploit the overall performance of their Internet package.
This enhances both the product satisfaction and customer loyalty.
- Reducing support calls: The Home Network Connectivity Guide provides ISP customers with
recommendations and assistance for a wide range of home network and connection topics and may lead users directly
to the automated self-repair tools of the m2suite. By supporting Internet customers to manage and optimize
their home network and Internet on their own, the Home Network connectivity Guide effectively reduces call centre
costs.
- Increasing Internet know-how: The Home Network Connectivity Guide offers ISP customers
comprehensible and fully-illustrated instructions on topics reg. home network and Internet. Such proximity is
especially necessary when dealing with distinct questions or problems. Moreover, the guide enables ISP customers to
deal with home network issues thoroughly and thus increases the customers’ know-how in the long term. It is
therefore safe to assume that this will ensure an easy-going and enjoyable experience in the daily use of
Internet.
Feature List
- Illustrated step-by-step cabling instructions
- Visualized overview of topics
- Embedded & interactive Wi-Fi widget displaying the customers’ Wi-Fi data at any time
- Links to automated self-repair tools of the m2suite for troubleshooting problems (one-click self-repair, modem
restart etc.)
- Links to further interactive self-service features of the m2suite for optimizing the home network (Wi-Fi
optimizer, Wi-Fi level measurement, speed test, etc.)
- On-boarding opportunities and filter options alligned with various use cases
- Manuals for most common modems, Wi-Fi extenders, powerline adapters and game consoles