m2speedtest is far more than a common speed test tool to measure the transmission speed of Internet data. As
an assistance tool specifically tailored to ISP customers, this comprehensive self-service tool assesses the
performance of their Internet connection and fixes possible speed issues.
Thus, m2speedtest essentially contributes to reducing both support calls and cost of ISP customer support.
Slow Internet is a common problem in everyday Internet use. Therefore, online speed tests enjoy great popularity.
These so-called end-to-end speed tests measure the transmission speed of Internet data between the terminal device and
the Internet. However, these tools often lack information on the various causes of a reduced performance.
Furthermore, the results are often considered neither comprehensible nor helpful by the average Internet user.
This is where m2speedtest comes in. The software performs precise measurements on different locations and with
different connection types such as Ethernet and Wi-Fi, then, if applicable, checks the results against the upload and
download speeds of the customer’s Internet connection. Thus, detailed results on the current Internet speed are
obtained on the one hand, and possible speed issues are tracked down on the other.
Next, instead of leaving ISP customers on their own, m2speedtest helps them understand and evaluate the results of
the speed measurement, allowing even computer-inexperienced customers to get an overview of their home network
performance. By offering recommendations tailored to the specific situation of each and every customer, m2speedtest
helps fix Internet problems and improve the performance of the Internet connection in a sustainable manner.
Whereas common speed tests often display incomprehensible results and warnings, inevitably triggering customer
support calls, m2speedtest aims at target group-oriented user education and support, assisting Internet customers with
fixing speed problems on their own and without the need of customer support.
m2speedtest is just one application of the broad range of self-service tools supporting Internet customers to manage
and optimise their home internet on their own. By performing three simple steps, m2speedtest checks the Internet
speed rate and takes effective improvement measures.
Moreover, m2speedtest offers advanced features containing more detailed analyses and results for experienced
Internet customers and field service technicians.
Examples of the m2speedtest within the m2suite for WIN and Mac
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