The Belgian telecommunications & ICT company Proximus is launching the Proximus Home Optimizer, the most extensive
mobile mquadr.at self-care solution. Supplying more than 1.9 million Belgian households, these users now have the
possibility to use a self-care app for their daily Wi-Fi challenges: From setting up a Wi-Fi connection, optimising Wi-Fi
for one or multiple rooms to a speed test – all important home network topics are covered.
The Proximus Home Optimizer is based on the successful m2suite mobile, customised to the wishes and needs of
Proximus. The end user receives a fully adapted and branded application that matches the corporate identity and wording
of Proximus; this includes a full integration in existing systems. All changes and optimisations made in the app by the
user are handled by the servers of Proximus. The authentication of the customers via a login system ensures that all
changes are only sent to the correct modem. This guarantees that users only change settings that are relevant for them
and their connection and at the same time only modems of Proximus are configured.
Download and test the Proximus Home Optimizer here:
A wireless network connection to the Internet is the first choice when it comes to mobile devices. Therefore, it is
crucial to help the customers and support them at that very moment: With a clear and well-structured interface it is
possible to immediately start the flow for the Wi-Fi connection in the app. All available Wi-Fi connections are shown in
a clear list; additional icons help to differentiate between the own Wi-Fi or known Wi-Fi (that the user once connected
to) and other Wi-Fi networks in the environment.
In homes it is essential to have a good Wi-Fi connection in different rooms: send documents in the office room, enjoy
streaming on the smart TV in the living room while at the same time the tablet in the kids’ room needs to be online.
It’s not a problem with the multi-room analysis! The user measures the Wi-Fi reception with the Proximus Home Optimizer
in each room and at the end one simple tap is enough to automatically set the optimal Wi-Fi channel for the entire
Experts as well as those eager to learn more are also considered: a clear list shows the reception of the measured
rooms including additional recommendations and cross-selling for further devices (Wi-Fi Extender) to enhance the
As soon as the user is connected to Wi-Fi, he/she is offered further optimisation options. In the main interface the
user can start the analysis with just one tap and check the quality of the Wi-Fi connection. Should an optimisation be
necessary, the user just taps on the results to automatically set the optimal Wi-Fi channel.
The Wi-Fi detail view helps the user to see the usage of the available Wi-Fi channels at a glance. Coloured bars
display the quality of the respective channel. For a better orientation, the currently connected Wi-Fi is displayed as
shorter bars in the diagram.
The Wi-Fi environment addresses beginners as well as experts. The individual Wi-Fi is marked a different colour and in
combination with the display of all Wi-Fi in the environment it allows a better evaluation of the location. This
diagram visualises all Wi-Fi’s in the surrounding area and how this influences the reception quality.
Once the Internet is set up and the Wi-Fi optimised, sooner or later the question „How fast is my Internet?“ arises
for many users. The speed test feature of the Proximus Home Optimizer offers users assistance right away. They not only
benefit from common tests of Ping and download / upload speed, but also from additional information that helps the
users to put their results into context.
With a clear result screen users receive one of the most important information first: rating of the most common
Internet services (such as e-mail, surfing or video streaming) is shown and also offers additional information about
these. With a colour coded traffic light system all available services including their quality are immediately visible.
The user can, therefore, easily evaluate if it is possible to stream or browse the Internet; additional explanations
also help beginners to understand these ratings. Experts on the other hand gain additional insight with the help of an
extensive detail view (e.g. max/min measured values, information about the connected network and much more).
The functional scope of the Proximus Home Optimizer simplifies the daily Wi-Fi and Internet usage. Additional tips &
tricks enhance the overall experience and offer more Information about the home network. A login function for Proximus
customers ensures – apart from the already mentioned analytics functionality – that only authorised users (i.e. the
owner of the connection) can make changes to the configuration.
From detailed support for Wi-Fi setup, Wi-Fi channel optimisation and the measurement of the Internet speed, the
Proximus Home Optimizer is always there for the customers, where they need support the most: the daily use of their
Wi-Fi devices in their own home.
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