The Austrian telecommunication company T-Mobile expands its HomeNet
products, the Internet for home, with HomeNet Hybrid. The new hybrid router combines fast LTE with DSL connectivity
and enhances the stability and capacity of the broadband connection. To provide additional support, T-Mobile launches
the Router Hilfe App (router support app) by mquadr.at. This Internet self-care solution supports customers
starting with the connection and setup of the modem, all the way to Wi-Fi optimisation and the managing the Wi-Fi home
network and all important Internet topics. Based on m2suite mobile, the successful Internet self-service solution by
mquadr.at, the “Router Hilfe App” has been customised to the needs and requirements of T-Mobile, for which future
expansions are already planned.
The app can already be downloaded in the Play Store or App store:
Features and functions
Internet setup - Easy and smooth onboarding
The setup of the modem and all the necessary devices is a crucial step in getting online and strongly affects the
customer’s perception of the Internet product and of the Internet provider. The “Internet setup” faces this challenge
and helps the user from the very beginning – so that optimal support is provided with unboxing and connecting as well
as configuration of the router. This is done not only with interactive instructions with text and images, but also with
the help of automated configuration processes (e.g. setup of a Wi-Fi connection). The app does not need an online
connection for this, as it communicates locally in the home network with the router and thus differentiates itself from
cloud based solutions.
Internet and Wi-Fi are almost inseparable; the Router Hilfe App takes this into consideration and
offers an extensive collection of Wi-Fi tools: Starting with Wi-Fi connection setup and Wi-Fi optimisation for one or more
rooms to expert tools like Wi-Fi channel detail view and “measure Wi-Fi signal” – all Internet needs are met.
Connecting to Wi-Fi is a great challenge for many users. The Router Hilfe App leads through the connection
process (incl. support for QR codes for an easy connection setup) so that every customer can get online with his
device. In case of Wi-Fi stability or connection issues, the “multi-room analysis” helps and enables users to set the
best Wi-Fi for the entire home.
The app addresses the experts as well; with the “Wi-Fi channel detail view” they are offered a graphical overview of
the Wi-Fi channel capacity in the environment. Additionally, the “measure Wi-Fi signal” feature helps to determine the
best position for Wi-Fi devices or the modem. With a real-time graphic display users can accurately measure the Wi-Fi
reception at home.
Easy router management
Different settings on the router are often a reason for long support calls or complicated instructions. With the
Router Hilfe App, users are able to perform important parts of the administration on their own: Whether it is
something fundamental like viewing, changing and sharing their Wi-Fi data or an easy option to restart or reset the
router. Additionally, more difficult processes such as setting a new Wi-Fi password (incl. necessary security checks)
are now easily accessible via the app.
Enhanced functions for the home network
In households today numerous devices are online; not merely the smartphone but also tablet, gaming console, smart TV
and many more need to be connected to the Internet. Even for experts it is sometimes difficult to manage that many
devices. With its clear interface, the feature “connected devices” enables users to view all devices connected to the
router in a list and offers additional filter and sort functions.
“Measure LTE signal” helps users to find the best location for the router. A clear visual display shows the
available LTE reception in real time, so users can easily determine the best position for the router.
Problems with the Internet? – Diagnosis
Slow websites or no Internet at all? The search for the cause of these problems is a big challenge, especially for
users with little or no tech knowledge. The diagnosis helps to solve those problems; users can check and see the
availability of the router, the quality of the Wi-Fi connection and in general if an Internet connection is available.
They can, therefore, check the root of many problems by themselves and get all the information they need to solve those
with the app (e.g. restart the router or check the cabling).
The complete package for the daily Internet challenges
T-Mobile wants to deliver not just the best Internet experience, but also support customers in the best way possible
with a big broadband initiative and appropriate Internet products. The Router Hilfe App faces this challenge,
supports LTE as well as hybrid routers and helps with the daily problems regarding Internet and home network. Whether
it involves questions about the connection and setup of the router, the best Wi-Fi reception or managing the Wi-Fi home
network, the Router Hilfe App is always there for the customers, 24/7, 365 days a year.