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NetCologne selects m2suite mobile for their self-service solutions

With the German provider NetCologne, another top-class telecommunications provider relies on the flexible and customer-oriented self-care solutions by NetCologne trusts in the proven functions of the m2suite product range and will provide its customers with exciting and helpful features regarding the management of Internet access. In addition, NetCologne customers will be offered functionalities for optimising the home network as well as extensive self-repair solutions. We are delighted to count NetCologne among our customers and look forward to exciting new implementations.

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Qelp & announce strategic partnership, helping people to outsmart home network problems

The partnership will focus on helping Internet Service Providers (ISPs) & companies in the SmartHome field to deliver better digital support experience and in-home automation. Enabling end-users to solve their support issues both online and offline via self-service has proven to be an effective way to reduce support calls and improve customers’ satisfaction. Combining decades of industry experience and in-house engineering capabilities will empower us to deliver the most comprehensive support solution on the market

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Go-live of the innovative o2 DSL Service Suite

Telefónica Germany launches the new o2 DSL Service Suite in order to support their customers with all questions relating to their o2 DSL internet connection. Based on a customized and extended version of the m2suite home, the o2 DSL Service Suite offers help and support with topics such as DSL internet connection setup, optimization and management of Wi-Fi connections, automated error diagnostics and repair, router management, and much more.

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Telefónica Germany selects our m2suite home for their dsl self-service solutions

Telefónica Germany decides to make the already well-known o2 Service Suite based on the m2suite home with new features and a fresh look even more attractive for its customers. Therefore, in addition to the proven solutions, new exciting and helpful features for o2 DSL customers are currently being developed in cooperation with Telefónica. Among many other features, customers can expect a noticeable expansion of the o2 Service Suite functionalities in the home network area due to the support of all DSL & VDSL routers.

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Internet issues we always have to solve for our relatives

Many of us spend the Christmas holidays with friends and family. Relatives with limited technical knowledge are likely to use

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