m2suite framework – Flexible basis for your solution
- Get the perfect solution for your market – it's easy, thanks to our modular framework
- Expandable backbone of m2suite, comes with clear-cut installation and update routine
- Comes with built-in comprehensive analytics for use in business intelligence measures
The framework forms the backbone of m2suite, our cost-reducing, revenue-generating self-service software solution. It supplies the structure needed to integrate our various powerful modules, which you can combine freely to create a software product, which perfectly fits to your specific needs.
- GUI features
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- Branding capability
- Multi language support
- Footer icons
- Start desktop
- Additional customizable desktop
- Setup and background features
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- Updater
- Internal notification system
- Initialization check
- Installation wizard
- Analytics and data processing
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- Anonymous statistics
- Support for all modules
- Support
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- Help system & search
- System and security information
Our customizable GUI creates an individual look & feel along your brand design guidelines based on modern web technologies. The GUI features a footer area providing quick access to various features, including, e.g. a contact information overlay, a help/tutorial section, etc. Through a settings icon within the footer, various settings can be modified, e.g. activating/deactivating desktop previews, switching between design presets and languages, etc. Quicklinks allow easy access to often used settings.
The core system can be expanded further by adding additional modules, which come with extra theme desktops for various subjects (e.g. WiFi or e-mail). Such desktops offer the user a concise overview regarding available services, current settings, available optimizations and more.
The analytics component collects anonymous software usage and system data, which is then sent to and processed within our web-based statistics platform. The standard pool of collected data includes statistics regarding repairs, software distribution and software usage.
GUI
- HTML, AJAX, CSS3
- JavaScript, Google
- Chromium, WebKit
- Flash, etc.
WEB APIs
- SOAP, REST, XML
- JSON, HTTP(S)
- JavaScript, RSS-Feeds
- Screen Scraping
API communication
- TR-064, Telnet
- HiLink
- SSH, OpenRG
- Rest, etc.
Connection technologies
- Hybrid
- 2G/3G/4G WWAN
- xDSL, Fiber, Cable
- WLAN, LAN, HotSpots
- FON, etc.
Mobile broadband
- Windows Mobile Broadband API
- AT Commands, NDIS, etc.
ACS integration
- REST
- TR-069
Operating systems (native support)
- OS X
- Windows
For more information about this topic and live presentations please contact our product experts.
WiFi module – self-service for wireless home networks
- Significantly reduce WiFi-related calls to your customer support hotline with lasting effect
- Easy configuration, administration and optimisation for wireless home networks
- Integrated WiFi widget with real-time status information and quick router management
Our WiFi module extends the scope of features of m2suite, helping your customers to get most out of their home network. This includes our unique channel optimization routine, which automatically sets the best channel to guarantee high quality WiFi even in highly populated areas.
An analysis of the WiFi surroundings calculates the best available channel and triggers a switch to this channel. The analysis includes channel load, signal strength and overlap, using a proprietary algorithm. The result is visualized, and the optimal channel is automatically set on the router.
This includes all WiFi-related router configurations. Switch WiFi on/off, (de)activate a guest account, switch channels, change login details, etc. Settings normally accessed via the device web GUI can be changed via the easy-to-use interface.
- Automated connection setup with WiFi profiles filed on the operating system or the ISP interface
- Manual WiFi setup (e.g. input of the network security key when clicking on a secured radio network, security check of the used key included – assistant for the generation of a secure network security key)
- WPS – WiFi setup by keystroke (incl. the analysis whether the router or the broadcasted radio network and WiFi adapter are WPS-compliant)
- WiFi adapter check (e.g. support of 5 GHz)
- Extensive support for all adapter types (e.g. WiFi extender), modems and vendors (e.g. AVM, Huawei, Arcadyan, ZTE, Ubee, Thomson, Broadcom, Technicolor)
- Dual band support: 2.4 GHz and 5 GHz
- WiFi optimisation: proprietary algorithm for optimal channel calculation (analysis, calculation, selection and automatic setting on the modem; detailed channel view, multi-room analysis)
- WiFi signal measurement: displayed in dBm or % to enhance WiFi range and improve WiFi reception
- Possible display of found WiFi networks in the order specified by the ISP (e.g. ISP radio networks are displayed first, signal strength, secure/not secure, etc.)
- WiFi security check & management: Change WiFi settings (SSID, password, security settings), WiFi security check with colour-coded advice
- WiFi profile management (listing of set profiles, editing, deleting, creating new profiles)
- Encrypted export of WiFi settings for the configuration of additional PCs (one click configuration)
For more information about this topic and live presentations please contact our product experts.
Coverage and performance for the home Internet
- Add devices easily to the home internet.
- Build a powerful home network.
- Interactive guides, data-displays and illustrated instructions
The Home Network Connectivity Guide (in short: HNCG) is a newly developed module within our self-service and self-care solution m2suite. It supports Internet customers establishing a well-performing Internet access at home with a focus on excellent WiFi and building the required range. In addition, it facilitates connecting additional devices to the home network, from game consoles to tablets.
Nowadays, most households are equipped with a multitude of different Internet devices (e.g. laptops, smartphones, tablets, game consoles, smart TVs). These require the appropriate coverage once connected to the home Internet in order to ensure usage everywhere.
This is precisely where the Home Network Connectivity Guide comes in: it delivers targeted support for setup, optimisation and expansion of a high-performing Internet home network, as well as for the integration of various additional devices. The Home Network Connectivity Guide covers very different use cases and customer needs e.g. home network expansion, interactive instructions for devices and further tools for trouble shooting in the home network.
- Illustrated step-by-step cabling instructions
- Manuals for most common modems, WiFi extenders, powerline adapters and game consoles
- Embedded & interactive WiFi widget displaying the customers’ WiFi data at any time
- Links to automated self-repair tools of the m2suite for troubleshooting problems (one-click self-repair, modem restart etc.)
- Links to further interactive self-service features of the m2suite for optimising the home network (WiFi optimizer, WiFi level measurement, speed test, etc.)
- On-boarding opportunities and filter options aligned with various use cases
- Visualised overview of topics
For more information about this topic and live presentations please contact our product experts.
Selfrepair – intelligent diagnostics and auto-repair
- Drastically reduce the workload for your customer care centers and save costs
- Automatic repair routines for many common errors, expandable through modules
- Users can correct connection errors and dysfunctional settings autonomously
Our selfrepair module provides your customers with a set of powerful features to fix many common errors on their own. The software works directly on the home PC or Mac and even works while offline. Thanks to smart background features, your customers remain online.
Selfrepair uses the communication interfaces provided by the operating system to retrieve essential system information fast and efficiently. Critical system settings are monitored and, if necessary, repaired in real-time.
D.O.D. is a sequential system-check that can be triggered by the user at any time, covering all relevant parameters and followed by a detailed report in case an error has been found. Users can then start an automatic repair attempt or keep the settings as they are. Errors are identified using Unique Error Codes (UEC).
Selfrepair uses numerical Unique Error Codes to identify Internet-related errors. Each additional module (such as WiFi, E-Mail, etc.) supplies additional UECs to the system. If the consumer has to call the help desk, the UECs shorten average handling time (AHT) by pinpointing the issue.
Selfrepair is able to correct most of the detected errors automatically. Links to the help system (integrated into the Core System), FAQs, step-by-step instructions and detailed animated illustrations show the user how to repair errors that can only be solved manually, e.g. the cabling of the modem (if the Modem Management module has been purchased).
The Selfrepair standard edition corrects errors such as deactivated DHCP service, disabled LAN interfaces, disabled TCP/IP or a browser in offline mode. If additional core modules (such as E-Mail, WiFi etc.) have been purchased, errors relating to these topics can also be diagnosed and repaired.
- Diagnosis on Demand – Diagnosis & repair of general, LAN connection and browser errors
- Realtime Intelligent Selfrepair – Online Status in the real-time status report widget
- Plain Text Error description – Help file explaining how to use the software & basic instructions for guided repair
- Link to the ISP's FAQs or other pages
For more information about this topic and live presentations please contact our product experts.
Speed test – measure and optimise connections
- Speed test helps ISPs diagnose speed issues and keep their speed promises towards subscribers.
- Easy to understand results help with optimisation and create opportunities for upselling.
- Measures upload and download as well as ping, comparing the results to the available line speed.
The software performs precise measurements on different locations and with different connection types such as Ethernet and WiFi, then checks the results against the upload and download speeds of the customer’s Internet connection. Thus, detailed results on the current Internet speed are obtained, and possible speed issues are tracked down.
Instead of leaving ISP customers on their own, m2speedtest helps them understand and evaluate the results of the speed measurement, allowing even computer-inexperienced customers to get an overview of their home network performance. By offering recommendations tailored to the specific situation of each and every customer, m2speedtest helps fix Internet problems and improve the performance of the Internet connection in a sustainable manner.
- A short and simple click flow measures upload and download speeds as well as ping rates, comparing the results to the available line speed.
- Colour-coded result displays (traffic-lights system) allow a comprehensible overview and check the existing data transfer rate against home network applications.
- Recommendations and assistance by automated support tools help to increase home network performance.
- The expert view shows further data of the home network that might be useful to track down further error sources.
- The multi-room analysis allows the measuring of the Internet speed at several positions in the customer’s home, then establishing high-quality Internet coverage throughout the customer’s home.
- Distinct IDs and time stamps, as well as individual naming of the measured locations and a history of the measured results provide clarity and an easier comparison of the measurements.
- Reducing support calls – By offering comprehensible and target-group oriented support, m2speedtest effectively reduces call centre cost.
- Gaining data from the customer’s home network – During the measurements, m2speedtest collects valuable data from the customer’s home network and provides these to the ISP in an anonymised way through the mquadr.at analytics platform.
- Context-related and demand-oriented cross and upselling offers such as WiFi extenders, Powerline adapters or more performant Internet packages are no longer perceived as obtrusive ads by the customer but as helpful offers.
For more information about this topic and live presentations please contact our product experts.
Internet Security tools: optimal protection when surfing
- Overall security status in real-time displays at a glance, whether the computer system is sufficiently protected.
- Immediate optimisation of security components due to user education and automated updates.
- Simple deleting of Internet traces reduces security risks and protects the user’s privacy while surfing.
The Internet Security tools of m2suite help Internet users to keep the security status of their computer system up-to-date and to protect their privacy. For ISPs the tools offer a proactive approach towards the important topic of Internet security as well as encourage outstanding customer service. At the same time, call centre calls concerning this topic are reduced due to automated problem solving.
The m2suite security features can be flexibly integrated into any desktop of m2suite. The two desktops especially suitable for this topic are the existing Internet & Computer desktop and the newly designed Internet & Security desktop.
The users are guided through the analysis and optimisation steps and supported with automated processes.
The Internet Security widget displays the overall security status (“Your system is protected” / “Your system is not protected”) as well as the most important security components of the computer system (firewall, anti-virus protection, security updates etc.) in real-time.
In case one of the components causes a security gap, the user is able to immediately improve the respective settings with the help of the optimisation flows behind it. Subsequently, via the refreshed Internet Security widget, the user can make sure that the optimisation was carried out successfully.
The Internet cleaner offers a simple and secure way to delete browser data that are no longer needed and thus better protects the user’s privacy while surfing.
All browsers that are installed on the system are scanned for potentially deletable data. Users receive an initial selection of data that can be deleted without further concern, but they can also manually select the data via checkboxes. For a better understanding, the listed components are explained shortly in a tool tip.
With a click on the delete button, the clean-up is completed and a success announcement with the number of deleted files displayed.
For more information about this topic and live presentations please contact our product experts.
Analytics – Build a powerful knowledge base
- Gain valuable insight on your customers' habits to make the best possible business decisions
- Stay on top of current trends with anonymous usage statistics and reliable user system data
- Easy-to-use web portal to give you a perfectly accessible overview using graphs and tables
The analytics module is an excellent basis for product development decisions and an excellent tool to monitor any ISP's KPIs. You will gain comprehensive, anonymous data on software usage and customer systems, as well as valuable information on the effectiveness of marketing measures.
- Statistics & hard facts
- Detailed analytics support of all modules
- Analytics web portal: Data collection, display, and analysis
- User/rights management
Analytics supplies comprehensive statistics in reference to the use of m2suite, such as the number of clicks on a tile/button, active desktops, changed settings, the number of search attempts, clicks on additional functions (e.g. help requests, contact information, etc.), the usage of the feedback function or the employment of the language switch.
Analytics supports all modules purchased and displays the respective information via schematic illustration of all desktops, with colour coding of each tile depending on click frequency, including a colour scale explaining correlations of colour and number range assigned. Analytics provides detailed information: distribution & usage, (self-)repair statistics, client reporting, etc.
The collected statistical data may be retrieved via a password-secured web interface. Data is arranged by category and presented using tables and graphs. All numbers can be displayed and exported as PDF or Microsoft Excel sheets (.xls). Analytics can be expanded to include every module purchased (such as WiFi, E-Mail, etc.).
Analytics offers the anonymous information about your customers that serves as a knowledge database for well-informed decisions concerning product management and marketing
Customer system information covered by Analytics (depending on modules actually purchased)
- Operating system
- Service pack
- Operating system language
- User account language
- Installed or default browser (itemised by name and version)
- Installed or default email clients (itemised by name and version)
- Installed software firewalls (active/inactive and itemised by manufacturer)
- Installed anti-virus software (active/inactive, up-to-date: yes/no?, itemised by manufacturer)
Application/module information covered by Analytics (depends on modules actually purchased)
- Customers (each PC/each Mac counts as a single customer/user)
- Number of installation procedures
- Number of de-installation procedures
- Executions (average number of executions per customer included)
- Versions (number of customers and active users per version number)
- Distribution channels the application was received from (e.g. CD, download, update, etc.)
- Exit points (list of screens where the application was closed)
For more information about this topic and live presentations please contact our product experts.
E-mail module – automated e-mail self-care
- Avoid e-mail related support calls by providing easy-to-use setup and maintenance flows
- Real-time overview of the e-mail account and configuration status on a dedicated widget
- Full implementation of e-mail selfrepair keeps check on the customer's ISP e-mail accounts
The e-mail module helps your customers to maintain a working e-mail configuration and assists in setting up and managing new and existing e-mail accounts. With the integrated selfrepair extension, a wide range of common e-mail related errors can be diagnosed and repaired automatically.
- real-time status display via dynamic e-mail widget
- simple e-mail Setup & Configuration
- e-mail administration module
- ISP user account interface integration option
The setup of ISP e-mail accounts in local e-mail clients can be performed in a few, simple steps. The setup process is easy, even for inexperienced users. With the integration of an ISP login, all that's required is a single login.
The e-mail administration module allows the user to carry out typical administrative tasks regarding provider e-mail (e.g. adding accounts and aliases) directly through the graphical interface of m2suite, without the hassle of having to use a web interface.
Windows®
- Microsoft® Windows® Live™ Mail
- Microsoft® Windows® Mail
- Microsoft® Outlook Express from 6.x
- Microsoft® Office Outlook 2003 / 2007 / 2010 / 2013
- Mozilla Thunderbird from 17.x
Mac OS X
- Apple Mail
- Mozilla Thunderbird from 17.x
- Microsoft® Outlook for Mac 2011
Supported server settings
- SMTP
- IMAP
- POP
For more information about this topic and live presentations please contact our product experts.
First time setup – easy access and product on-boarding
- Get your customers online and on board with your products, all in a few simple steps
- Simple setup flows for all connections, optional ISP specific e-mail and WiFi setup routines
- Easily understandable setup with animations perfectly assist even novice users
The first time setup module ensures that customers have quick and easy access to all products of an ISP, reducing customer acquisition costs and delivering great customer experience right from the start. By adding additional modules (e.g. e-mail or WiFi) more attractive features can be integrated.
Covers essential Internet access setup in a few simple steps. The setup of any supported access technology (cable, DSL, hybrid, mobile broadband etc.) is shown with animations, images and textual instructions. The user is guided through the process and provided with the necessary information at the right time.
The setup helps the user to configure local e-mail clients (e.g. set up ISP e-mail accounts in Outlook), browsers (e.g. automatic configuration of ISP start page and bookmarks) and WiFi (e.g. instructions on how to locate the default access data on the device).
The setup can be extended to include additional features and further automation during the setup process through the implementation of connections to ISP hosted user data interfaces for WiFi or e-mail access data and settings.
The startcenter serves as an initial entry point for the user when setting his internet access up for the first time or when reinstalling it on a new system, making it possible to start set-up without preceding installation.
Features
- Internet Setup
- Setup for browser, e-mail, WiFi
- Module extensions for WiFi & e-mail
- Optional separate startcenter
Standards
- DOCSIS (3.0)
- G.992.5
- G.998.x (Pair Bonding)
- TR-064
- TR-069
- HiLink
Access & connection technologies
- DSL (xDSL, ADSL, VDSL)
- FTTH
- Cable
- LAN
- WLAN
- Hybrid
- VPN
For more information about this topic and live presentations please contact our product experts.
Online Guides – personalised step by step instructions
- Dynamic: always up-to-date guides significantly reduce the number of customer enquiries for Internet topics.
- Interactive: the guides take customers into account and show instructions tailored to their needs.
- Personalised: both the correct user data and technical data are displayed directly in the illustrations.
The Online Guides module provides the perfect base for extensive guides covering various broadband related topics.
These interactive guides are already available for e-mail setup in all major e-mail programs. Every single step during setup is accompanied by screenshots displaying the automatically filled out form with the correct customer data. Responsive design ensures flexible use within the market leading self-care product m2suite.
The Online Guides help the user with the setup, connection and repair in the entire home network:
- Setup, extension and optimisation of the home network
- Build an efficient home Internet with various end devices
- Specific guides for each email client, gaming console, etc.
- Also guides for repairing faulty configurations
- Tips for optimising the home network
- Integrate and manage additional devices (e.g. gaming console, set top box, etc.)
- Illustrated step by step cabling guides
- Guides for most common models of modems, WiFi extenders, powerlan and gaming consoles
All guides are uploaded automatically. Due to the external online management any changes in the content or adding of supported versions is possible at any time without updating the m2suite. Thus, the use of bulky PDF manuals is no longer necessary. Users receive all vital information through the guides, and don’t have to request additional help.
Depending on the installed operating system and programs, m2suite automatically preselects the best suitable instructions for the user. Additional guides can be shown, if desired. Other forms of display, for example online as a website, are possible upon request.
For more information about this topic and live presentations please contact our product experts.
Modem management module – CPE and gateway control
- Extend the reach of m2suite and enable your customers to easily control their CPE
- Users can configure and manage their network devices, easily and independently
- Works great with our other modules, enabling additional features and better control
The modem management module extends the end customers' reach into their home networks, making their CPE an easily administrated, perfectly functioning part of the home network. Customer satisfaction increases with the independence users gain in using this module.
The modem management module is delivered with a wide range of support for common communication interfaces for CPEs (e.g. TR-064, HiLink) which cover most commands and control options. The user can perform various control and setup operations directly from the GUI (e.g. switch off WiFi, activate guest accounts or restart the device).
Mobile routers for various connection technologies (3G/4G) are also supported, simplifying the monitoring and management of the device. Users can activate or deactivate the WiFi component of the device, monitor the current connection state and signal strength, etc.
Thanks to the implementation of a communication interface between hardware (CPE) and software (m2suite), any information regarding status changes on the device's end can be made transparent to the user. For example, if a new SMS message is received by a mobile router, the user can be notified through m2suite.
- TR-064
- HiLink
- Telnet
- SSH
- OpenRG
- REST
- TR-069
For more information about this topic and live presentations please contact our product experts.
Powerline module for easy powerline management
- Ensures quick and stable Internet everywhere in the customer’s home
- Clear and simple instructions to set up and administer the powerline network
- Interactive and graphical widgets to easily keep an overview of the network’s performance
The Powerline module of m2suite guides Internet users through all steps necessary to set up, configure and extend their powerline (also called powerlan, dLAN or PLC) network at home. It provides them with clear and simple instructions as well as a real-time and interactive overview that allows them to manage all components comfortably on their own.
With the Powerline module of m2suite, it’s easy for Internet customers to set up and keep control of their powerline network: In the Powerline widget all information about the current network (integrated adapters, activity, transmission rate, network security, etc.) is clearly displayed. Using the detailed view, the different devices can also be configured one by one.
Adding new adapters to the network is easy with a fast click flow. A graphical display offers an appealing way of keeping a clear overview of the powerline network and its performance as well as detecting and fixing possible errors.
By supporting the powerline (powerlan, dLAN or PLC) technology and providing a simple control of it through m2suite, we offer ISPs another great self-care tool to improve customer experience.
- Excellent Internet connection everywhere in the customer’s home
- Stable and quick (wired) connection
- Illustrated step-by-step instructions for network setup and extension
- Interactive Powerline widget shows the status and performance of single adapters.
- Graphical overview shows devices in the network, current status, transmission rate and also occurring errors.
- Easy troubleshooting and configuration of adapters via a clear and user-friendly interface
For more information about this topic and live presentations please contact our product experts.
m2suite – user-targeted marketing opportunities
- Generate additional revenue through valuable placements, directly on the consumer desktop
- Use a dedicated area on the GUI of m2suite to display dynamic content from any source
- Notifications can be displayed in various places, a great possibility to get your message across
m2suite generates revenue either through VAS or the sale of marketing space to 3rd parties. Marketing contents can be displayed directly on the GUI of m2suite, retrieved from different sources. Advertising within m2suite is efficient and unaffected by browser-based ad-block software.
- Embedded marketing area
- Embedded media content and online shops
- Content management system
- (Custom) Ad-server integration
- Advertising GUI elements and notifications
Use a dedicated area on one or more desktops to position marketing content directly on the m2suite GUI. Dynamic web content can be retrieved from external sources (e.g. ad-servers) and it even remains unaffected by browser-based ad-blockers.
The marketing content module comes with a content management system, which allows easy editing of the displayed content through an intuitive web interface. In combination with the analytics module it is possible to target specific groups of consumers to enable high efficiency marketing campaigns.
The marketing content can be retrieved directly from an ad-server, hosted by the ISP or a third party. A custom ad-server can be provided and hosted by mquadr.at, which feeds content directly into the GUI of m2suite and offers customized click-tracking and reporting opportunities.
Ad contents can be displayed in any shape or form using the GUI elements of m2suite (tiles, widgets, overlays etc.). It is also possible to display ads as notification windows or pop-ups, similar to the methods used to notify user of important system changes.
For more information about this topic and live presentations please contact our product experts.
m2suite for all platforms - Self-Service & eCare
- Save costs and reduce churn with m2suite – the benchmark product in digital self-service
- Place a customisable central access point to all your services, right on the customer devices
- Our modular design allows you to get the solution which best suits your specific needs
With m2suite you can provide your customers with a powerful tool, which not only offers valuable help in most support scenarios, but also creates a new, attractive space to position important messages and targeted marketing efforts. Reduce support costs while generating additional revenue.
With m2suite, telcos deliver their customers a central point of access with easy do-it-yourself eCare and automated self-service. The self-care suite also acts as a customisable access point to your portal content and all your Internet services. m2suite improves Internet customer experience directly in your customers' home desktop and mobile devices where they need help the most. Our benchmark solution saves costs, reduces churn and offers new sources of revenue.
m2suite offers a great framework for your own modular Self-Care solution:
- self-care modules covering all aspects of connectivity
- easy integration of apps, features and services
- full branding to your needs
- communication with 3rd party systems and external APIs
- a flexible GUI for easily adaptable content
Find out more about the modules that make m2suite the perfect self-service & eCare solution for Telcos, ISPs and mobile operators. You know best what you need – pick your own flexible, goal-oriented selection of self-care and support modules to offer great self-service tools to your subscribers, reduce support costs and create new sources of revenue.
m2suite for desktop is the central access point to perfect Internet connectivity and can be ideally combined with m2suite for the cloud and m2suite for mobile to extend your reach even further, and enabling higher levels of customer satisfaction.
My Swisscom Assistant is an excellent example of m2suite's vast potential. Swisscom has taken everything the company needs from a self-service eCare suite and now offers the customized My Swisscom Assistant to subscribers – and the users' feedback is great. Take a closer look!
For more information about this topic and live presentations please contact our product experts.
m2suite for all platforms - Self-Service & eCare
- Save costs and reduce churn with m2suite – the benchmark product in digital self-service
- Place a customisable central access point to all your services, right on the customer devices
- Our modular design allows you to get the solution which best suits your specific needs
With m2suite you can provide your customers with a powerful tool, which not only offers valuable help in most support scenarios, but also creates a new, attractive space to position important messages and targeted marketing efforts. Reduce support costs while generating additional revenue.
With m2suite, telcos deliver their customers a central point of access with easy do-it-yourself eCare and automated self-service. The self-care suite also acts as a customisable access point to your portal content and all your Internet services. m2suite improves Internet customer experience directly in your customers' home desktop and mobile devices where they need help the most. Our benchmark solution saves costs, reduces churn and offers new sources of revenue.
m2suite offers a great framework for your own modular Self-Care solution:
- self-care modules covering all aspects of connectivity
- easy integration of apps, features and services
- full branding to your needs
- communication with 3rd party systems and external APIs
- a flexible GUI for easily adaptable content
Find out more about the modules that make m2suite the perfect self-service & eCare solution for Telcos, ISPs and mobile operators. You know best what you need – pick your own flexible, goal-oriented selection of self-care and support modules to offer great self-service tools to your subscribers, reduce support costs and create new sources of revenue.
m2suite for desktop is the central access point to perfect Internet connectivity and can be ideally combined with m2suite for the cloud and m2suite for mobile to extend your reach even further, and enabling higher levels of customer satisfaction.
My Swisscom Assistant is an excellent example of m2suite's vast potential. Swisscom has taken everything the company needs from a self-service eCare suite and now offers the customized My Swisscom Assistant to subscribers – and the users' feedback is great. Take a closer look!
For more information about this topic and live presentations please contact our product experts.