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Internet setup

With the “Internet setup” feature, m2suite home supports users with the setup and configuration of the new Internet product and all related devices, as well as with the Wi-Fi connection and e-mail setup.

All Internet access technologies

The “Internet setup” feature supports all common Internet access technologies – no matter how the customer gets online, m2suite home offers the appropriate support: from the classic DSL or cable connection to mobile Internet via LTE or combined solutions such as hybrid Internet.

Always the suitable help

The Internet setup already starts with the unboxing of the modem: this is where m2suite home comes in and helps the customer every step of the way with the correct cabling diagrams, animations and textual explanations. Using smart checks in the background, m2suite home ensures that every customer sees only the necessary steps and the right support during the whole setup process.

Easy modem provisioning

Correct cabling does not necessarily guarantee that the users get online. Ttherefore, m2suite home also helps with modem provisioning. The customers are guided through all required steps, from the input of personal data to the activation of different modem functions.

Get online and connect to Wi-Fi in an instant

The “Internet setup” feature covers not only the modem, but also setting up the Wi-Fi connection. Users can easily connect their device automatically via QR code and WPS. As an alternative, m2suite home can access the Wi-Fi data of the modem and takes care of the connection process. Additionally, it’s possible to optimise the Wi-Fi and check the security status right away.

First time setup for all devices

The Internet setup of today means much more than just getting the modem or PC/laptop online: m2suite home also supports users with connecting and setting up additional Internet devices. Whether it’s VoIP, IPTV or other home network devices, the user always finds the suitable assistance.

E-mail setup

The Internet setup also helps users with another important part of the daily Internet usage: E-mail services. Using m2suite home, it’s easy to set up an e-mail account in the chosen e-mail program. To ensure optimal support for customers, all specific e-mail accounts are covered, which guarantees an additional benefit for Internet service providers.

Easy start = satisfied customer

m2suite home offers users all the necessary tools to set up and configure the Internet access and the Wi-Fi home network connection as well as to add new devices to the home network by themselves.

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Diagnosis and self-repair

Do you want to offer your customers the best Internet support? Learn more about our Internet self-care solutions and contact us!